The contact owns a 2020 Subaru WRX. The contact stated that while the transmission was shifted into neutral (N), the instrument panel displayed that the transmission was shifted in reverse (R), and the rearview camera image was displayed. The check engine warning light was illuminated. The contact shifted the transmission to drive (D), but the instrument panel displayed that the transmission was still in reverse (R), and the rearview camera was displayed while driving. The vehicle was taken to the dealer, who informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 22V522000 (Exterior Lighting); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.

Source: NHTSA complaint ODI #11694019 · view all complaints for this vehicle at nhtsa.gov

UPON APPLYING PARKING BRAKE TO THE MAXIMUM EXTENT POSSIBLE, WHICH IS BEYOND 11 CLICKS AS STATED AS REQUIRED BY SUBARU, AND THE VEHICLE IS ON AN INCLINE GREATER THAN 8 DEGREES, THE VEHICLE WILL NOT REMAIN IN PLACE. I AM ALSO CONCERNED THAT IF THE BRAKE IS REQUIRED IN AN EMERGENCY SITUATION, IT WILL NOT EFFECTIVELY STOP THE VEHICLE AS THE WHEELS ARE STILL ALLOWED TO TURN MORE FREELY THAN EXPECTED GIVEN ITS INABILITY TO HOLD THE VEHICLE ON A HILL. I TOOK THE VEHICLE TO SUBARU TWICE EXPRESSING THE COMPLAINT AND WAS SUMMARILY DENIED SERVICE. THE TECHNICIAN REFUSED TO EVEN INSPECT VEHICLE EVEN AFTER REQUESTING AN INSPECTION. THE SERVICE TECHNICIAN INFORMED ME THAT YOU MUST APPLY THE PARKING BRAKE TO 11 CLICKS AND PUT THE VEHICLE IN GEAR. THE FORCE REQUIRED TO PULL THE PARKING BRAKE TO 11 CLICKS IS MORE THAN MANY PEOPLE ARE ABLE TO APPLY IN A SINGLE MOTION AS REQUIRED BY FEDERAL LAW. IN ADDITION, AIR COMPRESSION IS EXPLICATED STATED IN FEDERAL LAW AS NOT ALLOWED AS A MECHANISM OF FORCE FOR USE IN A PARKING BRAKE SYSTEM. AIR COMPRESSION IS WHAT IS USED IN THE ENGINE AS A MEANS TO PREVENT THE WHEELS FROM MOVING WHEN IN GEAR. FURTHER, THE PARKING BRAKE SYSTEM SHALL ACCORDING TO FEDERAL LAW, USE AN ACCUMULATION OF FORCE INDEPENDENT OF OTHER SYSTEMS FOR THE PARKING BRAKE, WHICH IS NOT THE CASE PER THE INSTRUCTION FROM SUBARU. LASTLY, SUBARU ALSO INSTRUCTED ME TO PUT A WHEEL STOP BEHIND THE WHEEL AS A STANDARD PRACTICE IN THIS COMMON PARKING SCENARIO, WHICH ISN'T POSSIBLE TO DO IF I HAVE TO TAKE MY FOOT OFF THE BRAKE TO GET OUT OF THE CAR TO PLACE THE WHEEL STOP. AS SOON AS I TAKE MY FOOT OFF THE BRAKE, THE VEHICLE MOVES SO I AM UNABLE TO SAFELY EXIT VEHICLE IN ORDER TO PLACE THE WHEEL STOP. THIS IS A SERIOUS SAFETY ISSUE BOTH FOR KEEPING A PARKED VEHICLE IN PLACE AND ALSO IN AN EMERGENCY BRAKE SCENARIO.

Source: NHTSA complaint ODI #11396473 · view all complaints for this vehicle at nhtsa.gov

I HAVE RECENTLY PURCHASED A 2020 SUBARU WRX LIMITED. I HAVE LEARNED BY INSPECTION THAT THE STANDARD OEM TIRE ON THIS VEHICLE IS A DUNLOP SPORT MAX RT. THIS IS A HIGH PERFORMANCE SUMMER TIRE. THIS CLASS OF TIRE IS NOT RECOMMENDED TO BE USED IN VERY COLD WEATHER AND ESPECIALLY ON ICE AND SNOW. I HAVE PREVIOUSLY OWNED SUCH TIRES AND THEY ARE TERRIFYING ON ICE, THAT IS, DANGEROUS. I LIVE IN A AREA OF THE COUNTRY WHERE SNOW AND ICE ARE COMMON. SUBARU DID NOT INFORM ME OF THESE TIRES AND I AM NOW CONFRONTED WITH PURCHASING A NEW SET OF ALL SEASON TIRES SO I CAN SAFELY DRIVE MY CAR. BY THE WAY, I HAVE PREVIOUSLY WORKED IN TIRE ENGINEERING. IS A LESS KNOWLEDGEABLE PERSON EXPECTED TO RECOGNIZE SUCH A DEFICIENCY AND TAKE THE NECESSARY PRECAUTIONS? NOT DRIVE IN COLD, SNOWY OR ICY CONDITIONS OR PURCHASE NEW TIRES?

Source: NHTSA complaint ODI #11292092 · view all complaints for this vehicle at nhtsa.gov

Rear passenger seatbelts fraying. My two children are sitting in the back seat, there is no warning that my seatbelts were frayed putting their life at risk! Took the car to the dealership to have them check what is going on with the seatbelt mechanism, they said “there is no mechanical issue, therefore it is not under warranty.”

Source: NHTSA complaint ODI #11607625 · view all complaints for this vehicle at nhtsa.gov