The vehicle has been taken to Tesla multiple times due to ongoing controllability and safety concerns. The Autopilot system will occasionally brake unexpectedly at green lights or when another vehicle is passing on the right side. The vehicle has also experienced repeated drivetrain issues, including the half shafts failing at least four times within a short period. During acceleration, the vehicle can be difficult to control at times, and the wheels exhibit noticeable vibration. Despite replacing two full sets of tires within two years and completing multiple balancing and service attempts, the issue has not been resolved. These ongoing problems have contributed to premature tire wear and reduced stability, particularly in wet or rainy driving conditions. The vehicle has been serviced by Tesla at least 10 times, and each visit has resulted in replacement of half shafts or other drivetrain components. At one point, Tesla indicated that the drive module was “off center,” though no clear explanation was provided. These issues have been present since the vehicle was purchased in May 2024. In several instances, the vehicle was returned after service without the problem being resolved, requiring additional return visits. More recently, Tesla has suggested the issue may be related to tires and wheels. However, this contradicts earlier assurances that those components were not the root cause. All tires and two wheels have already been replaced, yet the same issues continue to occur. Months go by without any resolution and then when the tires go bad again, they tried to sell me on that when that never resolved the issue. They tried to force me to buy new tires and wheels for $8000 claiming that to be the issue. The main has fell twice in the last year and was replaced with a battery that was not of light kind. When the battery failed at a Tesla supercharger, the door would not open momentarily. I will estimate the date of the last service. Cannot open due to open ticket

Source: NHTSA complaint ODI #11736972 · view all complaints for this vehicle at nhtsa.gov

Car: Tesla Model S (and, I think, Model X). Year: 2020 (and, I think, prior and later) After a battery power loss (as can...and did...happen in an accident), many doors/compartments CAN NOT BE OPENED. Four safety problems: 1. Rear passenger doors: can not be opened without power. The car manual briefly describes how to open them (pulling up the carpet, finding a secret cable, and pulling it). EVEN WITH THE MANUAL IN HAND, I was unable to find the cable or open the doors (I was trying this from the junkyard, a month after the accident). If I had passengers in back at the time of the accident, their safety would be greatly endangered ... particularly if conditions (e.g., fire, traffic) required egress from the car! This car should never be allowed on the market, or on the road, with the incredibly dangerous safety flaw! (Rear doors could not be opened from outside, since there was no power to pop the handle up, either.) 2. Trunk cannot be opened without power. Imagine: I have fire-fighting equipment in the trunk ... and there's a fire. How can I open the trunk to get it? 3. Glove box cannot be opened without power. Imagine: I have medicine, and/or important papers, and/or a legal (locked) firearm with ammo in the glove box. Being unable to get such things out can result in serious problems! 4. I'm not sure, but I think the frunk ("front trunk") also cannot be opened without power. 2020 Tesla Model S (and, IIRC, Model X)

Source: NHTSA complaint ODI #11511098 · view all complaints for this vehicle at nhtsa.gov

Wheels: From the original purchase of the vehicle, I had a small air leak from the right rear tire. I addressed this with Tesla and they said nothing was wrong. I lived with it adding pressure from time to time. When it was time to replace the tires because the originals were only good for 20,000 miles at most. Upon replacing the tires, it was discovered that the right rear rim was cracked which explained why it was leaking all this time. Not long after the tire replacement, I experienced another leak on the right front. I brought it back in to check for a leak in the tire and again discovered it was cracked also, but had 2 cracks in this one . I discussed this with the tire shop and he stated he sees this very often with the Model S. He seems to believe the car is too heavy for the particular turbine wheels selected for the car. These wheels are a factory purchase upgrade. I called Tesla to address my concerns for feedback. They denied ever hearing of this issue as common. I did the research and lo and behold this defect is very common and people are very unhappy regarding this issue and the fact Tesla is blatantly being dishonest about it. For the foundation and a major component that binds a vehicle to the road should be taken seriously. In my opinion, a vehicle that has the potential for the wheels to crack and maybe just come apart is critical. And that depends on the actual speed of travel. This could be very bad.

Source: NHTSA complaint ODI #11696968 · view all complaints for this vehicle at nhtsa.gov

My car (Tesla 2020 Model S) was broadsided ("t-boned") at about 35 to 40 MPH. The other car hit mine in middle, between front and rear doors, passenger side (after it ran a red light on a city street). Five airbags deployed in my Tesla ... two on driver's side (ok), and three on the passenger side. Since there was no one in the car other than the driver, and the car was aware of that (according to indicator light at start of trip), the passenger side bags should **NOT** have deployed. (Deployed, IIRC: front passenger side, front passenger headrest (?), and rear passenger side.) Result: driver lost almost all hearing, instantly. Needlessly. Accident date: June 2, 2022. Report date: Mar 9, 2023. Driver is on hearing aids for life, providing partial hearing (at best).

Source: NHTSA complaint ODI #11511097 · view all complaints for this vehicle at nhtsa.gov

The rear doors have emergency release cables in case the power is cut during a collision. These cables are hidden, not glowing, and have a small square pull on the end that is difficult to find and pull. I had great difficulty in testing the function to ensure the emergency cable pulls worked. They need to have a glowing T-handle on the end to facilitate location and movement, and the emergency cable location should be marked and visible in the car, just like the emergency hood and truck release are.

Source: NHTSA complaint ODI #11703010 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2020 Tesla Model S. The contact stated while driving at various speeds, the vehicle started to vibrate in the shutter shaft unit. There were no warning lights illuminated. The vehicle was taken to the dealer and was diagnosed with front CV axle failure. The vehicle was repaired; however, the failure persisted. On a separate occasion, the vehicle started to shudder, and the vehicle was taken back to the dealer. The vehicle was repaired for the most recent failure however, the contact stated the vehicle had been repaired three times, for the CV axle failure. The manufacturer was made aware of the failure. The failure mileage was approximately 32,807.

Source: NHTSA complaint ODI #11652390 · view all complaints for this vehicle at nhtsa.gov