While operating a 2025 Tesla Model X on Full Self-Driving (FSD Supervised), the vehicle engaged in leader-car following behavior and trailed a slow-moving vehicle onto an active railroad crossing. FSD failed to ensure the exit path was clear, causing the vehicle to suddenly decelerate from 12 mph to 0 mph, stranding the car directly on the tracks just as the crossing's active warning lights and gates triggered. When attempting to take immediate manual control to clear the tracks, the vehicle suffered a severe drivetrain control lockout. The vehicle remained unresponsive and stuck at 0 mph for approximately 3 seconds despite driver intervention to shift into reverse and accelerate. After the 3-second software lag, manual control was recovered, and the vehicle reversed. A dropping railroad gate arm struck the vehicle's panoramic roof and hood during the escape. Telemetry stats and multi-camera dashcam video of this autonomous software failure and control lockout have been retained.

Source: NHTSA complaint ODI #11748104 · view all complaints for this vehicle at nhtsa.gov

Hazard flasher button in my 2-weeks old new Tesla Model X is not working. On August 23, 2025, I was in a parking lot and needed to turn on the hazard flashers to signal to the car behind me that I was waiting for another vehicle to leave a parking space. I discovered that the hazard flasher button on my 2025 Tesla Model X did not work at all. Since I could not activate the hazard lights, I had to continue driving to find another parking spot. This was the first time I tried to use the hazard flashers since purchasing the vehicle two weeks earlier, and they have never worked. I attempted both a power cycle and vehicle reset, but the hazard button remains completely unresponsive. On this model, the hazard flasher is integrated into a touch-sensitive bar in the center console, and there is no alternative physical or touchscreen backup control. The absence of functioning hazard lights poses a significant safety risk. If I only discovered this defect during a true emergency situation (e.g., breakdown or accident), I would not have been able to warn surrounding traffic. In my opinion, relying on a touch bar for such a critical safety function is unreliable; a physical pressable button should be required. Tesla has scheduled a service appointment, but it is two weeks away, and in the meantime, I am driving a vehicle without working hazard lights. This is a safety-critical defect that should be investigated.

Source: NHTSA complaint ODI #11682752 · view all complaints for this vehicle at nhtsa.gov

I am writing to report and formally document a very serious and distressing safety incident involving my Tesla Model X that occurred for a second time, on [XXX]. While driving routinely into the parking garage at my workplace, my vehicle suddenly and violently stopped without warning. There were no obstacles, vehicles, or pedestrians in front of me. The abrupt stop caused my body and head to jolt forward with force, resulting in whiplash. I am still feeling dizzy, dazed, and disoriented, and I believe I may need to consult a neurologist as I have a headache from the whiplash. This is not the first time this has occurred. A similar but less severe incident happened previously while I was driving on [XXX] . At that time, I dismissed it as a possible glitch, but after this most recent and violent episode, I am deeply alarmed. I am extremely concerned about the safety of this vehicle. What if this sudden stop had occurred on the freeway, or while my two children were in the car? The potential consequences could have been catastrophic. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11698050 · view all complaints for this vehicle at nhtsa.gov

The Full-Self Drive of my Tesla failed to follow the programmed navigation directions I set to take me home in one direction, but instead the vehicle took a completely different path on its own. When the vehicle was programmed to turn right towards my home, the car quickly jerked back into traffic and I was forced to take control before accidentally hitting another vehicle The vehicle continued to go into another direction and did the same thing several times later. I put my home address in the navigation to go home, but as soon as my Tesla was about to turn right into my subdivision it quickly pulled and jerked me left back into traffic and took me completely into another direction several days again. I let the car complete its misdirection and the car took me around the block into a parking lot and bought me back to my original planned destination to my home

Source: NHTSA complaint ODI #11760819 · view all complaints for this vehicle at nhtsa.gov

I own a Tesla Model X 6-seater. The second-row seatbelt repeatedly becomes twisted and fails to retract or lay flat after only a few days of normal use. I have brought the vehicle to the Tesla Service Center in Austin, TX (2323 Ridgepoint Dr) multiple times — five separate repair visits so far — for the same issue. Each time, the technicians temporarily correct the twist or adjust the belt path, but the issue returns within days. I have attached screenshots of all five repair records, including Tesla’s technician notes describing the repeated attempts to resolve the problem. The problem appears to be caused by misalignment of the seatbelt retractor or seat design, not by user misuse. When the belt twists, it cannot retract properly or lay flat across the passenger, which may reduce its effectiveness during a collision. Tesla Service has not offered a permanent fix or design correction, and the defect continues to recur. This appears to be a systemic issue in the second-row seatbelt system of the Model X six-seat configuration. Because the defect involves a federally required safety restraint that may not function as intended, I am reporting this as a potential safety defect for further investigation.

Source: NHTSA complaint ODI #11695157 · view all complaints for this vehicle at nhtsa.gov

Sept 20, 2025. 2025 Model X door alarmed for being open when it was actually closed. Door would only open intermittently. Your in car and cannot escape through drivers door. It was locked shut and thought it was open. Parked car requested Tesla service. Mobile unit came out replaced electric opener. Door continued to lock driver in and out of car randomly for the month of October 2025. We parked car and scheduled appointments with Tesla multiple times. They were not concerned this was a safety issue. They reschedule our appointments multiple times. At the end of October after several service appointments and multiple parts replaced the door started working. Their final comments we "THEY WERENT ABLE TO VERIFY THERE WAS AN ISSUE."

Source: NHTSA complaint ODI #11717818 · view all complaints for this vehicle at nhtsa.gov

On [XXX], I visited the Tesla Brooklyn Showroom to purchase a new Tesla Model X. I tendered a valid, notarized promissory note for $128,487.79 as full payment for the vehicle. Under UCC § 3-310, a promissory note is a negotiable instrument payable on demand, legally considered a cash equivalent. Despite fulfilling my payment obligation, the vehicle was not delivered. On May 10, 2025, I returned to the showroom to deliver an enforcement packet, which included the promissory note, an Affidavit of Lien, and a UCC-1 Financial Statement. When I arrived, I attempted to hand these documents to the General Manager, Dylan Karlok, but he instructed a staff member named Marcel to throw away the legal documents and refused to accept them. This act was captured on video. Due to Tesla’s refusal to deliver the vehicle despite valid payment, I have been left without reliable transportation. The manager also falsely claimed that I did not have the funds to purchase the vehicle, which has damaged my credibility and caused significant emotional distress. I am requesting the immediate delivery of the originally ordered Tesla Model X, compensation for damages, and a formal acknowledgment from Tesla regarding the mishandling of the payment. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11660294 · view all complaints for this vehicle at nhtsa.gov