Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Safety recall
A detached solar panel can become a road hazard, increasing the risk of a crash.
- Remedy
- Dealers will replace the lower bracket, free of charge. Owner notification letters were mailed January 9, 2024. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000298.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Fuel system recall
A gas leak in the presence of an ignition source increases the risk of a fire.
- Remedy
- Dealers will inspect and replace the fuel hose and clamps, as necessary, free of charge. Owner notification letters were mailed May 22, 2023. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000294.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
An awning extending unintentionally during transit may become a distraction or road hazard, increasing the risk of a crash.
- Remedy
- Dealers will install an additional ignition cutoff wire harness at the BT12 module, free of charge. Owner notification letters were mailed March 28, 2023. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000289.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
A gas leak in the presence of an ignition source can increase the risk of a fire.
- Remedy
- Dealers will replace the quick disconnect fittings, free of charge. Owner notification letters were mailed June 27, 2022. Owners may contact TMC customer service at 1-877-855-2867.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
A gas leak increases the risk of a fire.
- Remedy
- Dealers will replace the LP gas line and reroute it as necessary, free of charge. Owner notification letters were mailed November 23, 2021. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000243.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
An electrical short can cause the junction box to overheat, increasing the risk of a fire.
- Remedy
- Dealers will install a new solar panel and junction box, free of charge. Owner notification letters were mailed July 22, 2021. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000226.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
2
Most reports here involve fluid leaks.
Read full complaint
This is a Thor Scope RV built on the Promaster 1500 platform. The incident involves the Onan gasoline powered generator, which is directly connected to the fuel tank. Next to the generator in the fuel line, there is a small white inline fuel filter connected by the fuel hose going over a nipple on the filter and reinforced by a hose clamp. In my case, the hose clamp was not installed sufficiently over the nipple (far enough back on the fuel hose that it did not completely engage the nipple), and presumably from vibration associated with the generator operation and driving, the hose fully detached from the nipple and spilled fuel in an uncontrolled manner until I smelled/noticed it coming out from under the vehicle. There was certainly sufficient fuel to have started a major fire if it had reached an ignition source. Fortunately, I was able to get under the vehicle and push the parts back together once the problem was noticed. But, this would not have been possible if there were any ignition sources nearby. Fortunately, the vehicle was parked and off when the spill occurred. Had I not been able to stop the leak, it is my understanding that 3/4 of the tank would have drained since I've been told that the intake is located at the 1/4 full level of the tank to prevent the generator from running the vehicle completely out of fuel. Photos attached show the part after I pushed the hose back on and tried to reposition the hose clamp closer to the center of the filter. This was very difficult to do while laying on the ground under the vehicle, so I didn't get it on as far as I would have preferred until I was able to get the vehicle to a place where I could elevate it and get better access.
Source: NHTSA complaint ODI #11703377 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
3
Most reports here involve electrical shorts.
Read full complaint
Solar panel on Thor 18M was completely blown off (now missing) the roof during a recent trip on 22-Oct-2022. The only remaining evidence of the solar panel is attached to the mounting brackets. PDF with pictures attached.
Source: NHTSA complaint ODI #11491021 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
1
Most reports here involve other issues.
Read full complaint
Rear passenger seat/couch, had passengers in back, hit bump and had to break…couch came apart as it was held together by two wood screws, once it came apart, seatbelts became useless as they became loose. Metal that holds them is cut in half and in a crash, passengers would go forward into driver.
Source: NHTSA complaint ODI #11581283 · view all complaints for this vehicle at nhtsa.gov
Structure & body
1
Most reports here involve other issues.
Read full complaint
Rear exit door on driver side will not open. THOR has placed a cabinet on the side that blocks the emergency exit in case of a kitchen fire. Manufacturer should have reversed the cabinetry or made it where both doors open in case of emergency.
Source: NHTSA complaint ODI #11581281 · view all complaints for this vehicle at nhtsa.gov
Other systems
4
Most reports here involve other issues.
Read full complaint
While traveling on the highway, the solar panel situated atop the van flew off as a result of strong winds. Fortunately, there were no injuries, but this issue poses a significant risk of severe harm or even fatalities. The solar panel remains unaccounted for. It is noteworthy that other owners of the same vehicle have reported similar problems. I am in contact with a representative of the manufacturer, Thor, but an inspection has not been conducted yet. There were no warning indicators or messages to notify me that the solar panel had detached; instead, it was a passing motorist who alerted me to inspect my roof.
Source: NHTSA complaint ODI #11551505 · view all complaints for this vehicle at nhtsa.gov