We were traveling north on hwy 23 in southern Minnesota pulling a 5000 lb trailer in the rain and it was windy. When the road split to 4 lane I stepped on the gas to speed up from 55 to 65 and the vehicle studderd and lost all power. Many warning lights cam on and I think it said stop within .3 miles. We pulled to the side of the road and basically coasted to a stop. It was on hybrid power. We called the nearest Toyota dealership and they suggested restarting the vehicle and see if we could make it to them. The engine did restart still with all the warnings on and we were able to drive it to the dealer being really gentle with the throttle. They pulled codes and it was intake related. They removed the air filter and it was dripping wet. The raised intake ingests water when it's raining and if it's working hard enough it pulls it through the filter into the intake and causes the vehicle to suddenly lose power which could possibly cause a accident. I am also concerned about water pulling dirt with it into the motor and causing damage. I have driven the vehicle in the rain since this happened but not pulling a trailer and really working it and so far it hasn't shut down on me yet but I've pulled the filter and it was wet. I have brought this issue to my dealer but they said they are not aware of a problem. I will attach a video of the wet filter I pulled from the air box after driving in a rain storm and a video of the warning lights that appeared. I don't think the dealership I took it too has any records of it because it was just after closing and they used a handheld scanner. They just dried our filter off and cleared the codes.

Source: NHTSA complaint ODI #11745715 · view all complaints for this vehicle at nhtsa.gov

I am a fire investigator for the Olathe (KS) Fire Department. On July 3, 2026 at 1255 hrs our crews were called to a vehicle fire for the above listed car. The vehicle was reportedly being driven when smoke entered the passenger compartment causing the driver to pull over. He opened the rear tailgate and saw flames coming from the base of the rear cargo area. He called 911. Olathe PD utilized a fire extinguisher and Olathe FD units extinguished the fire. I responded to conduct an origin and cause investigation. I determined that the fire originated at/near the battery/electronics bay of the rear cargo area. I did not conduct any destructive testing. The driver reported that this is a loaner car from the dealer while his vehicle is being serviced. There was no evidence of vehicle collision or other mechanical problems. The driver did not report noting an vehicle issues prior to the smoke.

Source: NHTSA complaint ODI #11753722 · view all complaints for this vehicle at nhtsa.gov

On August 29, 2026, I was stopped at a red light with my foot on the brake when I noticed the vehicle moving forward even though I was pressing the brake pedal. I immediately entered a nearby parking lot at very low speed. I had significant difficulty stopping and used the electronic parking brake to help keep the vehicle stopped. While still inside, I noticed a strong burning smell and smoke. After exiting, I saw smoke coming from the passenger side. I walked to that side and saw flames coming from the area near the passenger-side tire. I attempted to extinguish the fire with a small amount of water. I then opened the hood and observed fire in the same general passenger-side area, including near the tire and around the battery area. The heat/fire was severe enough to crack and damage the windshield. I called 911, and the fire department responded and extinguished the fire. The vehicle was not drivable and was towed to an authorized Toyota dealership, where it is currently available for inspection. The cause has not yet been determined. After the incident, the Toyota app displayed 9 active alerts, including Brake System Malfunction, ABS Malfunction, Low Brake Fluid, Parking Brake System Malfunction, Vehicle Stability Control System Malfunction, Secondary Collision Brake System Malfunction, Smart Stop System Malfunction, and Drive-Start Control System Malfunction. The vehicle had approximately 13,310 miles. There were no injuries or collision.

Source: NHTSA complaint ODI #11760685 · view all complaints for this vehicle at nhtsa.gov

The steering system malfunctioned. The vehicle is at the dealer for inspection/repair. When driving the steering is loose, when you go over bumps there is an audible thump in the cabin of the vehicle. The vehicle is at the dealer in Rockwall Texas for the 3rd time for this issue. The lower steering shaft was deemed defective by the technician due to excessive play on the first visit. Even with the defective steering component the vehicle was returned to me in that condition due to a lack of parts. I returned the vehicle because it was not safe to drive. The part was ordered/received and installed. After picking up the vehicle it was evident immediately that the vehicle still had the same issue. The vehicle is now at the dealer waiting on an upper steering shaft that was deemed to have excessive play. The part is on backorder. There are no warning lights associated with this issue. Symptoms include: Clunking noise in driver area when going over bumps and vehicle wanders excessively at speed on uneven surfaces.

Source: NHTSA complaint ODI #11760219 · view all complaints for this vehicle at nhtsa.gov

As I was sitting at a red light I was rear ended quite forcefully and 2 of the 3 seatbelts released upon crash impact. Me, the driver hit my face on the steering wheel and my grandson in the backseat flew forward into the passenger front seat his twin brother was sitting in. I am also concerned that none of the airbags went off but the crash caused us to go forward in our seats as well as broken glass on back windows and tailgate.

Source: NHTSA complaint ODI #11764433 · view all complaints for this vehicle at nhtsa.gov

The driver’s side window rattles in its tracks when open 2-3”, and when all the way down. Any rough roads will induce the rattle. Toyota master technician has confirmed the rattle in my vehicle and a new 4Runner, which displays the same problem. It appears to be a defective design.

Source: NHTSA complaint ODI #11750618 · view all complaints for this vehicle at nhtsa.gov