Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Airbags recall
An air bag that does not deploy during a crash increases the risk of injury.
- Remedy
- Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Airbags recall
In the event of a crash, an air bag that does not perform as designed can increase the risk of injury.
- Remedy
- Toyota will notify owners, and dealers will replace the steering column, free of charge. The recall began December 18, 2020. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB17/20TA17.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Fuel system recall
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
- Remedy
- Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
6
Most reports here involve sudden stalling. Of these, 1 mention a crash.
Read full complaint
A couple of months ago, my car started running a little rough as it would sit in idle mode. When suddenly my check engine light came on. I checked the codes and they seemed to be P0445 Evaporitive emission system leak detected (large leak). And P0441 Evaporative emission system. Incorrect Purge Flow. P0505 Idle control system. And P0171 System to Lean Bank 1 and P0174 System to Lean. Bank 2 and P0172 System Too Rich and P1170 and P117B Manufacture Control. But other then just running a little rough at idle that was about all that I had noticed until I went to go fuel up back in October. My fuel was low so I went to fuel up and after wards, my car struggled really hard to start. And every time since that days it’s progressively gotten worse. Last week I kept my car running while I fueled up and as I drove away from the gas station, my car just stalled out completely. It took me about an hour and a half before my car would start again. I was waiting for the tow truck to come get me and thank God inc checked it one more time and it started. Now just recently, when I put my car in park the engine immediately Reva up super high. It started to wine really loud and rpm go through the roof. Until I shut the car off. So I am unable to sit in idle at all anymore. I decided to Google what could be going on with my car and then I seen this recall on the fuel pump off some Toyota Avalon 2019 & 2020 models. But much to my surprise, my Vin/Vehicle is not listed. Will Toyota still replace the fuel pump for free? Please contact me as soon as possible. I really need to address this issue. Thank You!
Source: NHTSA complaint ODI #11703613 · view all complaints for this vehicle at nhtsa.gov
Brakes
1
Most reports here involve software faults.
Read full complaint
on 3 lane expressway (US422)about 1/4 mile from where the lanes split( see attached). No cars in front of me but cars in the lane to my left slowed. My car suddenly braked causing the car behind me to swerve to my right to avoid a collision. The adaptive breaking (incorrectly) determined that there was a collision hazard, thus creating an actual collision hazard
Source: NHTSA complaint ODI #11476773 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
1
Most reports here involve loss of steering.
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TIE ROD LOOSE I heard a clunking noise while turning the steering wheel to the left at very low speeds. Took car in for service Service Mechanic found left outer tie rod end "with play, loose" Safety issue: potential loss of steering ability while driving Vehicle has been inspected and repaired - (my cost $1308.94) - images attached No warning messages / appeared about a month before I went in... it became progressively worse with time
Source: NHTSA complaint ODI #11602383 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
1
Most reports here involve other issues.
Read full complaint
To Whom It May Concern, I am filing this complaint to report Right Toyota in Scottsdale, Arizona, and Toyota Motor Corporation for their mishandling of a critical airbag safety recall (23TA15) on my 2020 Toyota Avalon Hybrid. The lack of transparency, misleading information, and failure to provide a remedy has left me with a vehicle that is unsafe to drive and has caused significant financial hardship. 1. Right Toyota never informed me of the recall, despite multiple service visits throughout the year. I only discovered this issue through my insurance company in August 2024. 2. I scheduled service appointments with Right Toyota on August 23rd and October 15th, 2023, after learning about the recall. Each time, I was told that there was no remedy available, and I was not offered any alternative solutions or a loaner vehicle. Toyota’s Brand Engagement Team later confirmed that a remedy for my specific vehicle is not expected until March 2026. 3. I called Right Toyota back after the manufacturer told me the dealership was meant to solve this issue by offering me a loaner vehicle or buying my car off me. I spoke to Jason Murdoch who informed it was preposterous to think they would offer me a loaner vehicle until 2026 and that the only option he could offer is buying my car off me 8K negative on what I still owe on my car loan. He told me the dealerships hands were tied unless NHTSA or the manufacturer gave specific instructions for me. 4. I have since relocated to Hawaii, where I cannot use the vehicle due to safety concerns. I am still making loan payments on a car that I cannot drive, and Right Toyota’s refusal to offer any assistance has placed me in a difficult situation. I request that Toyota and Right Toyota either: Repurchase the Vehicle: Take back the vehicle and pay off the remaining loan balance. Provide an Immediate Solution: If repurchasing is not possible, arrange for a free airbag repair or provide a rental vehicle until the remedy is available.
Source: NHTSA complaint ODI #11625964 · view all complaints for this vehicle at nhtsa.gov
Structure & body
1
Most reports here involve other issues.
Read full complaint
TL* THE CONTACT OWNS A 2020 TOYOTA AVALON. THE CONTACT STATED WHILE DRIVING AT 60 MPH, WHEN THE SUNROOF SHATTERED WITHOUT ANY OBJECT CAUSING THE IMPACT. THE VEHICLE WAS TAKEN TO LOCAL DEALER HERITAGE TOYOTA OWINGS MILLS (9801 REISTERSTOWN RD, OWINGS MILLS, MD 21117: (844) 202-9429), WHERE IT WAS DIAGNOSED THAT THE SUNROOF NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,937.
Source: NHTSA complaint ODI #11416402 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2020 has 10 complaints on file, fewer than the 2019 (70) and fewer than the 2021 (21). Of the 12 model years of the Toyota Avalon we cover, the 2013 has the most (137). Older model years have had longer to collect complaints.