The vehicle has an intermittent loss of power/hesitation during acceleration. The issue has occurred multiple times since the vehicle was purchased new and is still occurring at approximately 42,000 miles while under warranty. When accelerating from a stop or low speed, the vehicle sometimes has little to no power, feels like it stalls or fails to respond, and then suddenly kicks in and takes off. This creates a safety concern because the vehicle may not accelerate when entering traffic, crossing an intersection, turning, or merging, and then may surge unexpectedly. The issue occurred again on May 22, 2026, at approximately 3:00 PM while leaving a grocery store parking lot. The dash camera footage exists, but the hesitation is difficult to see clearly on video. There were no known warning lights or messages displayed at the time. The vehicle is available for inspection upon request. The issue has been reported to the dealership multiple times during service visits. The dealership has stated that the condition is part of the hybrid system/normal operation, but the concern has not been repaired or resolved. I believe this may involve the hybrid propulsion system, powertrain, throttle response, transmission/eCVT, inverter, or related software control system. The cause is currently unknown.

Source: NHTSA complaint ODI #11739599 · view all complaints for this vehicle at nhtsa.gov

Driver’s door would not open with keyless entry and window switch will not work for back passenger windows. Believed to be related to master switch. Door will only open after manual entry with key and windows only work with individual switch on each door.

Source: NHTSA complaint ODI #11760832 · view all complaints for this vehicle at nhtsa.gov

A thumping noise on the driver's side can be heard at times when I encountered low spots. In addition, the rear brakes has grinding noise. Hendricks Toyota of [XXX] were made of the issues there times. On XXX during the schedule maintenance I asked that the hubs be removed again to check the noise. A ride along test drive was conducted by a technician. Due to rainy conditions it was noted that I would have to reschedule the test. The offical service records indicate the exact facts. I received a later email from the dealership stating they would not honor the return trip. A complaint was filed with the NC Attorney's General Office Consumer Protection. The dealership used deceptive practice and stated they had service the vehicle and never mentioned about the denied return for the inspection. They have been asked several times to remove the hubs but refused. As a 100% disabled veteran I relie on the vehicle for medical transportation and daily necessities to and from places. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11746841 · view all complaints for this vehicle at nhtsa.gov

The front passenger seat-belt lock failure to lock in place; resulting in faulting loud warning sounds; passenger at risk, unsafe. and not able to use passenger front seat during driving. There was no prior problem with the seat belt mechanism failure. The vehicle is not under any warranty, or independent service center inspected the problem. The vehicle was recently purchased from Enterprise Car Sales.

Source: NHTSA complaint ODI #11720563 · view all complaints for this vehicle at nhtsa.gov

The driver seat cushion shield failed, the internal plastic brackets and clips broke from normal everyday use. The power seat switches are mounted to the driver seat cushion shield. Since there was no support for the cushion shield, the knobs on the switches that control the power seat would "pop off" and fall under the seat making it impossible for some drivers (especially older and/or overweight drivers) to be able to move the seat back in order to escape the vehicle in an emergency thus trapping the driver. This actually happened to me although it didn't happen during an emergency. The power seat knobs had "popped off" while I was driving and when I stopped and tried to get out, I couldn't move the seat back because there were no knobs and I was trapped for a while. I eventually wiggled myself free but if it was an emergency situation like a collision, I would have been trapped. The knobs popped off several times and I would just snap them back on but it was the flexing of the broken seat cushion shield that would push on the knobs from the inside and make them "pop off". I took my car to the dealer for warranty repair, they refused to warranty the repair because "EXTERNAL FORCE" caused the failure. When I asked what "EXTERNAL FORCE" causes the failure, the service advisor stated that JUST BY SITTING IN THE DRIVER'S SEAT CAUSES THE DRIVER SEAT CUSHION FAILURE. There is definitely a structural deficiency in their design if the failure is due to everyday normal use. Toyota has had TSB's on Tacoma and Tundra vehicles for their driver seat cushion shields cracking and they've upgraded parts to handle this problem. The problem on the Camry is potentially much more dangerous because the driver can become trapped because the power seat control knobs can pop off while driving.

Source: NHTSA complaint ODI #11735184 · view all complaints for this vehicle at nhtsa.gov