Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Safety recall
A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Electrical system recall
An instrument panel display that does not show critical information can increase the risk of a crash or injury.
- Remedy
- Dealers will update the instrument panel software over-the-air (OTA) for non-PHEV vehicles, free of charge. For PHEV vehicles, dealers will inspect the instrument panel assembly, and either replace it, or update the software, free of charge. Owner letters were mailed December 5, 2025. Additional letters will be sent, anticipated in May 2026. This is a phased recall. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB08 and 25TA08. Lexus' numbers for this recall are 25LB05 and 25LA05.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
A vehicle with an incorrect maximum capacity weight value may be overloaded, which can increase the risk of a crash.
- Remedy
- GST will mail new labels to owners, free of charge. Owner notification letters were mailed September 16, 2024. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 24R2.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
9
Most reports here involve sudden stalling.
Read full complaint
When vehicles comes to a stop, sometimes there is a hesitation in vehicle acceleration. Vehicle will jerk, then accelerate 3-4 seconds after pressing down throttle. Car does not provide or show error codes. There is currently a Toyota Service Bulletin for the exact same issue for the Toyota highlander (TSB-0017-24) which address the issue "Hesitation felt while accelerating at low speeds." And the fix involves a software update for the engine control unit. Since there is no official documentation for the Toyota crown platinum which shares the same engine configuration, Toyota refuses to provide a resolution. This puts vehicles occupants at risk of a crash, as if you are expecting to accelerate and the vehicle refuses, another driver might not anticipate this and put you at risk of a crash due to the inability to accelerate properly and safely.
Source: NHTSA complaint ODI #11750146 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
3
Most reports here involve software faults.
Read full complaint
The main instrument panel on numerous occasions remains locked on “Experience Drive Connect”, usually when starting the vehicles, but occasionally when the vehicle is being driven. Sometimes when we can turn off the car and restart, the screen will begin normal functions. Yesterday the screen remained locked after 5 shut-downs and we had to drive with a locked screen. This causes the loss of some critical functions. The fact that there remains no remedy places drivers at greater risk and should not be acceptable to the FTC nor affected Toyota drivers. We should not have to trade a higher end 2024 vehicle with 10K miles for another brand to remedy this issue. Additionally, the vehicle may lose trade value with a pending recall that prevents dealers from certifying the auto.
Source: NHTSA complaint ODI #11737787 · view all complaints for this vehicle at nhtsa.gov
Brakes
1
Most reports here involve rollaway.
Read full complaint
I had Hold feature engaged during a I-70 construction traffic stop. after 7 or 8 minutes auto rolled forward by it's self and something like eps turned on. I was floored at this hazzard and it could have killed someone, if they were infront of my auto.
Source: NHTSA complaint ODI #11704204 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
1
Most reports here involve unintended acceleration.
Read full complaint
With "hold" feature engaged after 3 to 4 minutes car moved forward ON IT's own and main panel displayed EPS TURNED on. this happened 4 times in about 15 minutes. AFTER I had car in the dealership THAT DAY.
Source: NHTSA complaint ODI #11706915 · view all complaints for this vehicle at nhtsa.gov
Structure & body
1
Most reports here involve other issues.
Source: NHTSA complaint ODI #11742444 · view all complaints for this vehicle at nhtsa.gov
Other systems
2
Most reports here involve software faults. Of these, 1 mention a crash.
Read full complaint
My AC stopped working in my brand new 2024 Toyota Crown car (only 2000 miles on it). I took it to the dealer and they are telling me that somehow a small rock from the road somehow damaged my air condenser. I am seeing this is a problem others have on the Toyota forum. Why is the air condenser not protected from small debris? They are making me file an insurance claim instead of covering it under warranty and I find this absurd. I have not driven this car in gravel or off road. How do I go about having Toyota fix this issue, as how was I supposed to avoid this? It’s humanly impossible to prevent this issue from happening again if the condenser is not protected and a small rock sitting on the road can cause this much damage.
Source: NHTSA complaint ODI #11605525 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2024 has 17 complaints on file, fewer than the 2023 (20). Older model years have had longer to collect complaints.