Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Safety recall
A vehicle with an incorrect maximum capacity weight value may be overloaded, which can increase the risk of a crash.
- Remedy
- Dealers will replace the load carrying capacity modification label, free of charge. Owner letters were mailed May 26, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 26LB04, 26LA04, 26TB07, and 26TA07.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Electrical system recall
An instrument panel display that does not show critical information can increase the risk of a crash or injury.
- Remedy
- Dealers will update the instrument panel software over-the-air (OTA) for non-PHEV vehicles, free of charge. For PHEV vehicles, dealers will inspect the instrument panel assembly, and either replace it, or update the software, free of charge. Owner letters were mailed December 5, 2025. Additional letters will be sent, anticipated in May 2026. This is a phased recall. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB08 and 25TA08. Lexus' numbers for this recall are 25LB05 and 25LA05.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
27
Most reports here involve fluid leaks.
Read full complaint
Our 2025 Toyota Grand Highlander Platinum repeatedly produces a strong gasoline odor and visibly observable vapor under hot-weather/hot-soak conditions. The condition has been observed by dealership personnel. There is footage from us and the dealership. The manufacturer has characterized the condition as normal, but has not provided a technical explanation identifying the source of the vapor or documentation establishing that visible gasoline vapor is within design/safety specifications. I am reporting this because I am concerned that waiting until an injury, fire, or other serious incident occurs before addressing the condition is inappropriate. I am asking NHTSA to determine whether this represents a safety-related defect or a broader safety issue affecting other Toyota vehicles. I am unable to upload the video, but I am willing to provide it by other means.
Source: NHTSA complaint ODI #11764228 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
7
Most reports here involve software faults.
Source: NHTSA complaint ODI #11754788 · view all complaints for this vehicle at nhtsa.gov
Brakes
4
Most reports here involve software faults.
Source: NHTSA complaint ODI #11741014 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
2
Most reports here involve loss of steering.
Read full complaint
While driving my new Grand Highlander, I have experienced a serious and recurring safety issue. Even with lane assist turned off, the vehicle automatically steers to the right when I exit a regular highway — apparently misinterpreting the widening road as a lane shift. When this happens, the steering overrides my input and I am forced to pull the wheel hard to regain control and stay in my lane. This loss of steering control is dangerous and frightening, and I am formally reporting it as a significant safety concern that requires immediate attention.
Source: NHTSA complaint ODI #11739850 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
1
Most reports here involve other issues.
Read full complaint
We have two forward facing car seats in the third row. When buckled according to the car seat user manuals - the seatbelts do not stay buckled. The seatbelts unbuckle while driving, creating an extremely dangerous situation for our toddlers. We take out and redo their car seats daily due to them being unbuckled while the vehicle is in motion. Our toddlers are not able to unbuckle them - so we know it is a vehicle defect. The car has been taken to the dealership where they simply tell us they can’t find an issue. We do not feel safe in this vehicle and do not want our children in there. No safety lights appear on the dash to notify us that the seats have become unbuckled.
Source: NHTSA complaint ODI #11725808 · view all complaints for this vehicle at nhtsa.gov
Structure & body
19
Most reports here involve fluid leaks.
Read full complaint
Load cabin wind noise. Service said it was the luggage bars on the roof. I removed the bars and the noise was the same. Came back to the shop on August 22, 2026 they looked and said the panoramic seal was lifting and leaking. Before buying the car we were told the prior issue with panoramic sunroofs leaking had been resolved. In addition the plastic handle that controls the middle seat broke off after using it three times.
Source: NHTSA complaint ODI #11760011 · view all complaints for this vehicle at nhtsa.gov
Other systems
11
Most reports here involve premature wear.
Read full complaint
The contact owns a 2025 Toyota Grand Highlander. The contact stated that while driving 70 MPH, the air conditioner failed to operate. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the condenser had failed and needed to be replaced. The dealer informed the contact that the front grille had large open apertures and no protective screen between the grille or the heat exchangers. The vehicle was repaired. The contact stated that the failure was associated with NHTSA Investigation: DP26006 (Engine and Engine Cooling). The manufacturer was made aware of the failure by telephone, and a case was opened. The failure mileage was approximately 15,450.
Source: NHTSA complaint ODI #11764131 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2025 has 71 complaints on file, fewer than the 2024 (231). Older model years have had longer to collect complaints.