The contact owns a 2023 Toyota Venza. The contact stated that while reversing up a steep driveway to enter a roadway, the vehicle reached the top of the incline. The contact attempted to shift the vehicle into Drive to complete the turn, but the vehicle would not allow the gear engagement. Consequently, the vehicle rolled backward down the driveway, through a ditch, and up an adjacent embankment. The vehicle speed was unknown. The vehicle's final stop was hitting a tree from the rear. No air bags were deployed. The vehicle was towed to an Auto Body Shop. The contact stated that both she and her daughter were in the vehicle and experienced back pain and neck discomfort. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 31,000.

Source: NHTSA complaint ODI #11730849 · view all complaints for this vehicle at nhtsa.gov

Vehicle has an open safety recall (25TD01) for rear traction motor cable corrosion. Corwin Toyota in Boulder, CO was notified in January and failed to order the part. Came in April 14 for the scheduled repair and was told the part was never ordered. It is now May 24 and the recall has still not been completed despite multiple follow-up attempts. Dealership has provided no explanation for the April failure and no confirmed repair date.

Source: NHTSA complaint ODI #11739816 · view all complaints for this vehicle at nhtsa.gov

We own a 2022 Toyota Venza Hybrid and are having problems with it "lunging forward" when applying the brake. This has happened multiply times. The first is when I was pulling very slowly into the garage because the car just fits through the door having only inches to spare on either side of the side view mirrors. As I was lightly applying the brake, the car LUNGED FORWARD, the word BRAKE in bold red letters appeared on the dashboard (The Forward Collision Warning) and the car jerked to a stop by itself avoiding hitting the back wall. It happened in a split second. No damage, no injuries. Not so the second time. On Feb 13, 2025, we were going to a local business. My husband was in the front passenger seat. We pulled into the parking lot and I turned right into the parking space. As I lightly applied the brake, the car violently LUNGED FORWARD hitting the cement post supporting the building. "No Forward Collision Warning light this time".There was a loud bang noise and both the driver, upper and lower and passenger airbags were deployed. The seatbelts jolted us back to our seats and locked up. There was smoke and a nasty smell (from the airbags). This all happened in a split second. I couldn't open the door, so I had to crawl over the console with help from my husband to get out of the car. I was taken to the ER by ambulance to get x-rays of my chest which was badly bruised and my ankle which was also bruised. My husband escaped injuries but was in shock as well. Since this happened, we have done research on the Internet and found numerous complaints and instances of this same thing happening to drivers when gently applying the brakes, particularly in TOYOTA hybrid vehicles. Many people narrowly escaping severe injuries and death in similar situations. I guess it has to take a few fatalities for Toyota to do something about it. What a shame! The insurance co. totaled the car. We won't be getting another Toyota.

Source: NHTSA complaint ODI #11643026 · view all complaints for this vehicle at nhtsa.gov

My name is [XXX] . I own a 2023 Toyota Venza Limited with about 36,000 miles. On [XXX], while driving, we heard a loud popping sound, and the passenger airbag indicator light came on with a red/orange warning symbol. There was no accident — this appears to be a defective or faulty airbag mechanism. This is a serious safety issue. Please log this report and provide a case number. I can be reached at [XXX] and will also follow up with my local dealer, Team Toyota in Glen Mills, Pennsylvania. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11684255 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2023 Toyota Venza. The contact stated that while his wife was driving out of the garage at an undisclosed speed, the transmission was shifted into drive (D); however, his wife's foot slipped off the brake pedal and the vehicle crashed into their residence. The contact stated that the forward collision sensing system failed to operate. No injury was sustained. The vehicle was towed to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and dispatched a third-party engineer to inspect the vehicle. The failure mileage was approximately 86.

Source: NHTSA complaint ODI #11518829 · view all complaints for this vehicle at nhtsa.gov