EPC light comes on and vehicle starts losing power while driving, you lose all acceleration. Check engine light has also illuminated I have taken in to have repairs done on this same issue 4 times in a span of owing this car for 7 months, this vehicle has become unreliable and a safety hazard while driving. They have replaced battery replaced ignition coils replaced EVAP valve reset my computer software updated my computers. I have spent a ton of money on this car for a repair that is unrepairable. And it currently sits in the VW dealership shop again because it is become a safety hazard to drive with myself let alone putting my child's life at risk driving on highways.

Source: NHTSA complaint ODI #11744747 · view all complaints for this vehicle at nhtsa.gov

Mid June 2026 infotainment update was over the air software update. Update caused infotainment failures: looping screen resets, unable to play audio, disruption to screen during safety features such as back up cam, unable to accomplish directions, CarPlay no longer consistent feature. None of these listed problems were present before over the air software update.

Source: NHTSA complaint ODI #11761522 · view all complaints for this vehicle at nhtsa.gov

There appears to be a known issue with the rear braking system on the VW Jetta for various model years including 2021. The issue seems to be a combination of soft brake pads combined with the autonomous braking system which overuses the brakes and causes premature wear. This rear autonomous braking system cannot be turned off. VW acknowledged this issue by issuing Policy and Procedure Bulletin VWP 22-18 on 12/20/2022 which extended the warranty on the rear brake pads to 2 years or 24K miles. This extension was due to a premature wear issue though they did not acknowledge in the bulletin that the autonomous braking system was to blame or faulty. I had to replace my rear brakes and rotors at 25,100 miles and have now been told I need to do this again at 47,800 miles. I paid over $500 the first time and have been quoted over $600 this time. I believe VW is aware that the rear braking system is faulty and is causing excessive wear to brake pads and resulting damage to rotors. This premature wear could lead to a safety issue if the rear brakes do not function as needed. I believe VW should issue a recall for the rear braking system and fix the issue rather than force consumers to keep replacing pads/rotors every 24K miles. I will attach the service bulletin from VW along with my invoice for replacing my brakes at 25K miles and the estimate to replace them again at 47,800 miles.

Source: NHTSA complaint ODI #11764312 · view all complaints for this vehicle at nhtsa.gov

When driving the vehicle, the steering wheel while jiggle violently while an electrical noise is heard. This happened while driving on the interstate at 70 mph and I had to hit my breaks as I was fearful I didn't have control of the vehicle. It then continued to do it even at lower speeds. The vehicle has been to a service department where they state the steering rack and pinion has failed. There are no warning lights, lamps or messages. The vehicle is at 72k miles.

Source: NHTSA complaint ODI #11615555 · view all complaints for this vehicle at nhtsa.gov

I have noticed an issue with how easily the rear, passenger-side seatbelt is able to be clicked into the buckle. Initially when I got the car, passengers using that seatbelt did not seem to have any issue with easily clicking the seatbelt into the buckle. More recently, it seems my passengers using that seatbelt have a more difficult time clicking it into the buckle because the buckle seems to go down into the cushion when they put pressure on it. Passengers now have to hold the buckle in place while clicking it in. The only thing I can think of that could explain this change in how easily the seat belt can be clicked in could be that I put the seats down at one point using the pull lever in the trunk. I'm not sure this "ease of use" issue was the result of putting down the seats at one point but it's what comes to mind. This does not seem to affect the seat belt in terms of it being securely connected to the car, it only seems to affect how easily someone is able to click it into the buckle. People now seem to need to use two hands to click it in versus being able to do it with one hand.

Source: NHTSA complaint ODI #11480550 · view all complaints for this vehicle at nhtsa.gov

While driving home from work last night, I heard a loud noise that sounded like a gun going off right in the passenger compartment of my Jetta. A lot of wind noise followed. I thought initially that a tire might have blown out, but it was the car’s sunroof that had spontaneously and inexplicably exploded. There was no one close to me on the road, so I don’t believe a foreign object struck the roof. I was able to drive the car home, but the sunroof is demolished.

Source: NHTSA complaint ODI #11700262 · view all complaints for this vehicle at nhtsa.gov