Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
No recalls on record for this model
No safety recalls were found in this dataset. It is still worth entering the exact VIN on NHTSA before purchase, since recalls can be added at any time.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
13
Most reports here involve fluid leaks.
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The vehicle is currently experiencing steady coolant loss with no external puddles.My vehicle is at 65,000 miles, placing it just 5,000 miles outside of the 60,000-mile factory powertrain warranty. This specific issue matches the exact symptoms of Volkswagen Technical Service Bulletin #2071245 (Service Action 15-23-01) regarding the premature failure of the factory head gasket.Because this is a well-documented manufacturing defect that VW.
Source: NHTSA complaint ODI #11756558 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
3
Most reports here involve software faults.
Source: NHTSA complaint ODI #11627249 · view all complaints for this vehicle at nhtsa.gov
Brakes
12
Most reports here involve premature wear.
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the components that failed are the rear brakes and rotors. we no longer have the components as the vehicle would not pass inspection without having the work completed. The manufacturer sent a letter to customers affected by this issue as it is a known issue for this year/make/model. the inspection location advised that given the mileage on the vehicle there is no reason it should need this type of work performed, under 25k miles on vehicle. the only warning that was given was the letter sent by the manufacturer. we took our vehicle back to the dealership when the letter was received and were informed they would not complete the outlined work on our vehicle. now that the vehicle would not pass inspection, the brake work had to be performed so my daughter could get back and forth to work
Source: NHTSA complaint ODI #11741996 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
10
Most reports here involve software faults.
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My 2022 Volkswagen Jetta (purchased new) has a recurring Travel Assist/Adaptive Cruise Control safety malfunction that has existed since before approximately 24,000 miles. While driving with Adaptive Cruise Control or Travel Assist engaged, the vehicle repeatedly warns me to "Take Control of the Vehicle" or indicates my hands are not on the steering wheel even though both hands are firmly on the wheel. I often have to immediately tighten my grip to prevent the system from escalating. On numerous occasions, the vehicle has also applied the brakes unexpectedly at highway speeds when there was no apparent hazard in front of the vehicle. These unexpected braking events create a serious safety concern, especially in traffic. I drive between [XXX] and [XXX] approximately twice each month. During a typical one-way trip, the steering wheel recognition warnings may occur a dozen or more times while using Travel Assist or Adaptive Cruise Control. Unexpected braking has occurred repeatedly over the course of ownership. The vehicle has been taken to an authorized Volkswagen dealer multiple times for this same issue. Volkswagen has replaced the steering wheel multiple times, updated software, opened a Technical Assistance Center (TAC) case, and at least one technician duplicated the concern during a test drive. Despite these repeated repair attempts, the problem continues. I am reporting this because I believe the recurring Travel Assist failures and unexpected braking present an ongoing motor vehicle safety defect. Below it asks for the approximate date the incident occurred. It started approximately in XXX but it happens all of the time still. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Source: NHTSA complaint ODI #11749181 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
1
Most reports here involve airbags not deploying. Of these, 1 mention a crash.
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Car was hit in rear by tractor trailer, spun into another tractor trailer. Then the second tractor trailer slammed the vehicle front end first into the median. Front end crushed, driver side door caved in, rear end damage. No airbags were deployed the entire time. 55 mph (approximate) to a complete stop in a fraction of a second. The vehicle is currently in the possession of the insurance company, and it was a massive risk to my own safety. I have no idea how I did survive, and no airbags deploying makes it a very difficult situation to ever purchase a VAG vehicle again.
Source: NHTSA complaint ODI #11706221 · view all complaints for this vehicle at nhtsa.gov
Structure & body
1
Most reports here involve other issues.
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The contact owns a 2022 Volkswagen Jetta. The contact stated that while the vehicle was parked, a crack in the sunroof glass was discovered. After opening the driver’s side door, the sunroof glass shattered causing shards of glass to fall into the cabin of the vehicle. The vehicle was taken to the local dealer who informed the contact that the sunroof glass had shattered due to an object striking the vehicle. The contact stated that no objects had impacted the sunroof glass to cause the failure. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 2,000.
Source: NHTSA complaint ODI #11508946 · view all complaints for this vehicle at nhtsa.gov
Other systems
2
Most reports here involve software faults.
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The driver’s side seat is not secured and has slight movements in some positions and wobbles in other positions, particularly when braking . The seat does not feel secure or safe when under any hard braking. I had the dealer inspect it a few months after purchase they acknowledged it and replaced the mounting brackets to the seats and within 20 minutes the seat was loose again and the rail has a stutter in it when sliding it about 2/3rds back.
Source: NHTSA complaint ODI #11539243 · view all complaints for this vehicle at nhtsa.gov