Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
No recalls on record for this model
No safety recalls were found in this dataset. It is still worth entering the exact VIN on NHTSA before purchase, since recalls can be added at any time.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
25
Most reports here involve sudden stalling. Of these, 2 mention a crash, 19 mention an injury.
Source: NHTSA complaint ODI #11052996 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
64
Most reports here involve sudden stalling.
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TIPM MODULE. MY 2011 VW ROUTAN WAS BUILT BY CHRYSLER WITH THE SAME PARTS AS ANY OTHER CHRYSLER CAR AT THAT TIME. CHRYSLER ISSUED A RECALL FOR ALL VEHICLES MADE WITH THIS PARTICULAR PART AS IT IS A LIFE THREATENING ISSUE. MOST IMPORTANTLY THE CAR WILL STOP IN THE MIDDLE OF DRIVING! IMAGINE GOING DOWN THE FREEWAY DOING 70MPH WITH YOUR KIDS IN THE CAR AND THE CAR SHUTS OFF. FORTUNATELY WE WERE ONLY DRIVING IN A PARKING LOT. BECAUSE THE CAR IS BRANDED AS A VW, CHRYSYLER REFUSES TO REPLACE THE RECALLED PART WHICH I WAS QUOTED AT $1300 FROM THE DEALERSHIP AND VW SAYS IT IS A CHRYSLER PART AND ISSUE. THIS THIN GRAY LINE IS COSTING PEOPLE THOUSANDS OF DOLLARS AND POSSIBLY EVEN LIVES.
Source: NHTSA complaint ODI #11052235 · view all complaints for this vehicle at nhtsa.gov
Brakes
10
Most reports here involve premature wear.
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DRIVER AIR BAG HAS FAILED TWICE RESULTING IN HIGH DOLLAR REPAIRS. BRAKES GO BAD EXTREMELY FAST. ALREADY REPLACED 2 FULL SETS OF BRAKES AND ROTORS IN 2 YEARS; LESS THAN 10,000 MILES ON EACH SET. VEHICLE VIOLENTLY JERKS WHEN IN REVERSE ON A HILL. ABNORMAL AMOUNT OF POPPING IN STEERING. DEALER UNABLE TO PINPOINT PROBLEM WITH JERKING OR POPPING.
Source: NHTSA complaint ODI #11001470 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
1
Most reports here involve premature wear.
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HAD THE VAN LESS THAN 3 MONTHS AND TOOK IT IN FOR SERVICE - BRAKES SQUEAKING AND STEERING PULLING TO RIGHT W/ONLY 4K MILES. FOUND OUT STEERING BOOT WAS "DISINTEGRATED" AND NEEDED TO BE REPLACED, ALONG WITH STEERING PUMP AND RELATED PARTS. DEALERSHIP HAD NO EXPLANATION AS TO WHY THE DAMAGE OCCURRED OR WHAT COULD HAVE CAUSED IT. MY VAN WAS IN THE SHOP FOR 28 DAYS WAITING FOR AVAILABLE PARTS AND COMPLETING REPAIRS. I HAVE ONLY HAD MY VAN BACK A WEEK AND IT'S PULLING TO THE RIGHT AGAIN. ALSO, A/C DOESN'T COOL CONSISTENTLY - FADES IN AND OUT. *TR
Source: NHTSA complaint ODI #10421300 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
3
Most reports here involve airbags not deploying. Of these, 2 mention a crash, 2 mention an injury.
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TL* THE CONTACT OWNS A RECARO PERFORMANCE SPORT (NA) REARFACING INFANT SEAT, MODEL NUMBER: 386.01 (NA). THE SEAT WAS LOCATED IN A 2011 VOLKSWAGEN ROUTAN. THE SEAT WAS MANUFACTURED IN AUGUST OF 2014. THE CONTACT STATED THERE WAS A NOTCH IN THE ADJUSTER LEVER, WHICH WAS IN THE LOCATION OF THE LEG SPRING TO CONTROL THE ROTATION. THE CONTACT WAS UNABLE TO USE THE CHILD SEAT DUE TO THE BELT BEING FRAZZLED AND SNAGGED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE PURCHASE DATE WAS UNKNOWN.
Source: NHTSA complaint ODI #10663964 · view all complaints for this vehicle at nhtsa.gov
Structure & body
2
Most reports here involve corrosion.
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THE PASSENGER SIDE DOOR HAS SEVERE CORROSION ON THE BOTTOM. THIS WAS NOT NOTICED UNTIL AFTER GOING THRU A CAR WASH. IT IS RUSTING FROM THE INSIDE OUT. VW OFFERS A 5 YEAR 100,000 CORROSION WARRANTY BUT MY IN-SERVICE DATE HAS EXPIRED AND THEY WILL NOT WORK WITH ME AT ALL. THIS IS A DEFAULT IN THE DESIGN OF THE DOOR AND I HAVE FOUND SIMILAR CASES FOR THE VW ROUTAN ON THE INTERNET. THIS VEHICLE HAS NOT BEEN IN AN ACCIDENT OR HAD THIS PART OF THE VEHICLE REPAINTED FOR ANY REASON. THIS SHOULD NOT HAPPEN TO A 5 YEAR OLD VEHICLE.
Source: NHTSA complaint ODI #10870670 · view all complaints for this vehicle at nhtsa.gov
Other systems
4
Most reports here involve unintended acceleration.
Source: NHTSA complaint ODI #11014904 · view all complaints for this vehicle at nhtsa.gov