While I was going down a small side street that is a hill, the air conditioning system suddenly went off and immediately the entire car's mechanisms ceased. The engine stopped and the car was unstearable and the brakes were not working. I had my foot on the brake and that was not responsive, the car slid with all electrical systems not working and the brake not holding the car or stopping the movement of the car. I could not start the car to get the engine going.I could not stop nor start the car that slid into a major street that is a thoroughfare for a hospital. I had no control of the car at all. I attempted at least 7 times to start the Volvo that requires keeping your foot on the brake and turning a small switch that is located right next to the cup holder. Nothing would work. I called Volvo On Call who instead of immediately helping told me to call 911 since the car slid into the middle of the major street and it was an emergency regarding my safetly . A police officer came after a few minutes and blocked the traffic. Meanwhile, I was suddenly able by the 9 or 10th time to start the car and move it to the side of the road. The police officer drove in back of me literally a block away from where the Volvo dealer just happened to be located. There were no warning messages prior to the car ceasing. The car is now in the Volvo dealership who upon receiving it said that I must have gotten the ignition switch wet. This is totally false. I did not have any liquids nor should that be a reason why a car suddenly stops and becomes a piece of metal in the middle of the road. What's worse was that there is no emergency brake on this model. My life was in danger and I am lucky that I was not hit. A passenger got out of her car and stood next to mine in the middle of the road with oncoming traffic coming at my driver's side. Volvo dealership is claiming it's the starter switch and it must have shorted. There is a defect and safety problem requiring investigating.

Source: NHTSA complaint ODI #11418969 · view all complaints for this vehicle at nhtsa.gov

I believe that there is a material or design defect in the front brakes of this car that is leading to the premature failure of the front brake rotors. Two sets of front brake rotors have been replaced on the car due to excessive warping in the first 15K miles of operation. I purchased the car in June 2022 as a certified used car with roughly 9K miles on it. As soon as I drove it I could tell the brakes had a problem due to a high vibration level in steering wheel and throughout the car upon brake application above 30 mph. The dealer agreed and replaced the front rotors. The replaced parts were retained by the dealers under Volvo's warranty terms In November 2023, after roughly 4500 miles on the new rotors, the car again developed a noticable, although less severe, steering wheel vibration upon braking. In December 2023, with 6K miles on the front rotors, a dealer (different from the original one) again replaced them under warranty due to warping. I can't speak to the care given in operating the car prior to my acquiring it, but my wife and I are very gentle drivers. For comparison, we owned a 2001 Volvo S80, purchased new, for 16 years and about 120K miles and in that time replaced the front pads once, and never had to replace the rotors.

Source: NHTSA complaint ODI #11560138 · view all complaints for this vehicle at nhtsa.gov

The "Maintenance Mode" required to change the wiper blades malfunctioned, and the wipers- without the rubber blades attached- suddenly smashed onto the windshield, creating a large star crack/shatter, which spread across the entire windshield in two long cracks by the next day. If someone's hand had been in the path of the wipers, it would have been cut or broken by the force/sharp edge. The "Maintenance Mode" should not disengage unless the car is seriously jostled or put into gear (did not occur). This malfunction of the system is a safety concern in itself and has created a secondary safety concern with the severely damaged windshield. A case was opened with Volvo Corporate on XXX (case #XXX). Volvo has NEVER contacted me regarding this. I have called [XXX] and [XXX]) each week to check in and have been told that my case manager is not available, I can not change case managers to someone available or speak to anyone other than the phone operator. I have waited up to 1.5 hours on hold or received an automated return call 2+ hours later, often missing it. I emailed ([XXX]) as recommended by an operator with pictures and video of the incident and damage. I visited our local dealer ([XXX] in [XXX]) and spoke with the service manager. He did not have an open case for our vehicle. He said he would email the local headquarters. When I followed up with him the next week- after he did not respond to my email a week after he supposedly emailed them- he told me there was no local headquarters and that he emailed the same address I had previously. We contacted the dealer where the vehicle was purchased ([XXX]). They looked up our account and said there was no open case connected to our account,/name even though I have a case number I have used in every call to Volvo Corporate, which they have told me was under investigation. They also indicated that they have heard this same experience from other customers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11758056 · view all complaints for this vehicle at nhtsa.gov