The contact owns a 2020 Volvo XC90. The contact stated that while driving 35-40 MPH, the message "Vehicle Not in Park" was displayed intermittently, and the vehicle stalled. The contact was able to pull over to the side of the road. The vehicle was restarted after several attempts and was driven to the residence. The vehicle was then taken to the dealer, where the contact was informed that no failure was found. The vehicle was not diagnosed or repaired. While investigating the failure online, the contact became aware that it was a common failure, and that the dealers were unable to duplicate the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 79,000.

Source: NHTSA complaint ODI #11727942 · view all complaints for this vehicle at nhtsa.gov

My 2020 Volvo XC90 T8 plug-in hybrid has been out of service for 78+ days due to a hybrid battery defect covered under an active manufacturer warranty (Claim Type XXX, valid through XXX). The vehicle was towed to Volvo Cars Arrowhead (Glendale, AZ) on XXX after a hybrid battery failure. The dealer confirmed in writing on XXX that multiple hybrid components require replacement and that parts are on extended backorder, and that Volvo Cars USA had authorized a rental vehicle because a loaner could not be offered "for an indefinite period of time." On approximately XXX, my service advisor advised me by phone that more than 700 vehicles nationally are waiting on the same backordered part and that the repair has no estimated completion date. I sent a formal written demand to Volvo Car USA ([XXX]) on XXX requesting repair by a firm date, a replacement vehicle, or repurchase. Volvo did not respond within the stated 14-day deadline or at any point thereafter. The defect appears related to NHTSA's existing recall action on 2020–2022 Volvo plug-in hybrid vehicles for high-voltage battery thermal runaway risk. I am filing this complaint to add to the federal record on this recall and to document Volvo's failure to repair an affected vehicle within a reasonable time or provide any remedy despite formal demand. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11752094 · view all complaints for this vehicle at nhtsa.gov

Vehicle: 2020 Volvo XC90 Mileage at first incident: ~60,000 miles Mileage at second incident: ~70,000 miles In July 2025, while my wife was driving our 2020 Volvo XC90 the vehicle experienced a sudden and complete loss of braking. The brake pedal did not provide stopping power, and the vehicle had to be steered off the roadway in order to come to a stop and avoid a serious accident. The incident created a serious safety risk. The vehicle was taken to an Wynn Volvo PA dealer and the brake booster and master cylinder were replaced at our expense (approximately $2,500). After the repair, the brake pedal initially felt abnormally soft and required a return visit for correct repair. Approximately six months later, in January 2026, while my teenage son was driving the same vehicle, the vehicle again experienced a complete loss of braking. Braking performance was lost without warning. He narrowly avoided a serious accident. The vehicle was brought to Wynn Volvo in PA and the hydraulic control unit (brake control module) was diagnosed as failed. Repair cost is approximately $3,000. This vehicle has now experienced two separate complete brake failures involving different hydraulic braking components within six months -- with both my wife and son narrowly avoiding serious accidents. Given that this is a safety-critical braking system failure with repeat occurrence, I am filing this complaint for investigation.

Source: NHTSA complaint ODI #11717769 · view all complaints for this vehicle at nhtsa.gov

The airbag system detected a fault and caused an automated vehicle warning message, which, with further dealer diagnosis, caused the driver seat belt to have a ground fault issue, preventing the normal, safe, and fully operating vehicle airbags. The cause and what must be replaced to rectify the problem are unknown. Volvo has poor customer support and satisfaction regarding avoidable repairs, along with various documented airbag failure incidents confirming a severe issue with its system components that require government oversight and correction through a recall to ensure the safety and reliability of the safety systems that protect lives.

Source: NHTSA complaint ODI #11584613 · view all complaints for this vehicle at nhtsa.gov

The sunroof repeatedly leaks. when a rainstorm comes it is literally a waterfall through the from mirror unit, threatening the electric in the console, making the steering wheel wet and slippery, and creating dangerous visibility problems. This is clearly a very dangerous design problem, and my internet search suggests it's well known and affects almost everyone from this model year. the danger level while the water is leaking is 10/10

Source: NHTSA complaint ODI #11763885 · view all complaints for this vehicle at nhtsa.gov

The rear a/c evaporator coil has failed, leaking UV dyed green oil into the main battery pan. The a/c vents in the car in the driver and middle rows are now blowing hot air. This is a very commonly known problem with Volvo SPA XC90s from 2016-2021. It’s incredibly expensive to repair($3500 +). There should be a recall to replace/repair this problem in these relatively new and expensive cars.

Source: NHTSA complaint ODI #11737179 · view all complaints for this vehicle at nhtsa.gov