Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Fuel system recall
The butyl tape may not prevent fuel from leaking. A fuel leak in the presence of an ignition source can increase the risk of a fire.
- Remedy
- Volkswagen will notify owners, and dealers will replace the fuel pump flange and install butyl tape, free of charge. The recall began December 28, 2018. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20BJ.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Airbags recall
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
- Remedy
- Audi will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began February 23, 2018. Owners may contact Volkswagen customer service at 1-800-253-2834. Volkswagen's number for this recall is 69R6. Note: This recall partially supersedes recall 16V-078.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Fuel system recall
A fuel leak in the presence of an ignition source increases the risk of a fire.
- Remedy
- Audi will notify owners, and dealers will inspect the flange, replacing any flanges that are cracked. If the flange is not cracked, dealers will clean the pump flange and install a butyl rubber band to protect the pump. These repairs will be made free of charge. The recall began November 9, 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20W9.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Airbags recall
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
- Remedy
- Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
42
Most reports here involve fluid leaks. Of these, 1 mention a crash, 2 mention an injury.
Read full complaint
IN TANK FUEL PUMP CRACKED ON TOP ,LEAKING FUEL TO FLANGE AND ELECTRICAL CONECTION ON TOP OF TANK AND DOWN TO UNDER VEHICLE .NO RECALL ON AUDI SITE FOR THIS YEAR -2010 VEHICLE HAS 138000 MILES ONLY . i WAS NOT EXPECTING MATERIAL PROBLEM -PLASTIC NOT SUITABLE FOR FUEL ...
Source: NHTSA complaint ODI #11580078 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
4
Most reports here involve electrical shorts.
Read full complaint
Water leaked into the rear battery compartment and into the trunk passenger side fuse bay. No apparent reason for leak. All windows, doors, sunroof and truck lid were closed. Flooding shorted control modules (parking aid controller, CAN buss and etc) flooding also took out the battery causing car to stall on highway. Water gets in after rainy days. Suspected malfunction of sunroof drain, but not certain. Shorting of electrical components verified by mechanic. Multiple parts needed replacement. No warning lamps prior to events. Available for inspection upon request.
Source: NHTSA complaint ODI #11506165 · view all complaints for this vehicle at nhtsa.gov
Brakes
1
Most reports here involve loss of braking.
Read full complaint
MY BRAKES FAILED ON TWO OCCASIONS. WHEN THE BRAKE WAS PRESSED, THE PEDAL SANK ALL THE WAY TO THE FLOOR. THIS HAPPENED WHILE THE VEHICLE WAS IN MOTION. LUCKILY, ON BOTH OCCASIONS, THE CAR WAS MOVING AT LESS THAN 25 MPH. MY ABILITY TO SLOW DOWN WAS SIGNIFICANTLY REDUCED. ULTIMATELY LEARNED THAT THE MASTER CYLINDER WAS DEFECTIVE AND HAD TO BE REPLACED.
Source: NHTSA complaint ODI #10924401 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
41
Most reports here involve airbags deploying unexpectedly. Of these, 1 mention a crash.
Read full complaint
TL* THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI SOUTH HAMPTON (51 MONTAUK HWY, WATER MILL, NY 11976, (631) 283-0888) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Source: NHTSA complaint ODI #11170619 · view all complaints for this vehicle at nhtsa.gov
Structure & body
9
Most reports here involve fluid leaks.
Source: NHTSA complaint ODI #11678406 · view all complaints for this vehicle at nhtsa.gov
Other systems
2
Most reports here involve other issues.
Read full complaint
RECALL COMPLAINT: I RECEIVE WARNING LETTERS AND REMINDER CARDS, BUT THE LOCAL DEALER SEEMS NOT TO HAVE PARTS. THE RESPONSE SPECIFICALLY WAS TO "CALL BACK IN A MONTH - WE SHOULD HAVE PARTS THEN". IT WOULD SEEM THEY SHOULD BE CALLING ME! I EXPLAINED I WAS DRIVING A 2,000 MILE TRIP AND THERE WAS NO CONCERN, OR A WARNING THAT THE VEHICLE SHOULD NOT BE DRIVEN. I NOW HAVE A SCHEDULE THIS WEEK TO HAVE THE WORK DONE AT ANOTHER DEALERSHIP.
Source: NHTSA complaint ODI #11098138 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2010 has 99 complaints on file, fewer than the 2011 (143). Of the 15 model years of the Audi Q5 we cover, the 2018 has the most (202). Older model years have had longer to collect complaints.