Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Safety recall
The screws can loosen, allowing oil to leak and increasing the risk of a fire.
- Remedy
- Dealers will inspect and replace the screws as necessary, free of charge. Owner notification letters were mailed June 5, 2025. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 15ZK.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Electrical system recall
A high-voltage battery that overheats increases the risk of a fire.
- Remedy
- Dealers will install advanced diagnostic software , free of charge. Volkswagen will monitor available online vehicle data and contact owners as necessary, to advise them not to charge the vehicle until the battery can be replaced. For vehicles in which online data is unavailable, owners are advised not to charge their batteries until the final remedy becomes available. Repairs will be performed free of charge. This will be a Phased recall. Phase 1 will include Interim letters 2022-2023 model year vehicles. Phase 2 will include Owner letters 2021-2024 model year vehicles, and Phase 3 will include Interim letters 2022-2023 model year vehicles. Interim owner notification letters informing owners of the safety risk were mailed February 28, 2025, and May 7, 2025. A second notice will be sent once the final remedy is available. Owner notification letters were mailed May 1, 2025. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 93AA. This recall expands and replaces previous NHTSA recall number 24V898.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Airbags recall
A deactivated front passenger air bag will not deploy during a crash, increasing the risk of injury.
- Remedy
- Dealers will replace the passenger seat occupant detection system control module, free of charge. Owner notification letters were mailed on May 8, 2024. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 69GU.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Electrical system recall
An overheated outlet or charging cable can increase the risk of a fire.
- Remedy
- Owners are advised not to use the 220V/240V compact/portable charging cable and only use the 110V home charging cable or public charging stations. Dealers will supply a new 220V/240V compact/portable charging cable with an incorporated temperature sensor, free of charge. Owner notification letters were mailed on March 28, 2024. Owners may contact Audi customer service at 1-800-253-2834. Audi's numbers for this recall are 93U6 and 93U8.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
3
Most reports here involve software faults.
Read full complaint
The vehicle exhibits multiple, unresolved safety-critical defects across software and mechanical systems that create an unpredictable and dangerous driving environment. Despite multiple repair attempts, the manufacturer has failed to certify the vehicle as safe for operation. 1. Critical ADAS Failures (Forward Collision/Lane Keeping): Automatic Emergency Braking (Pre-Sense): The vehicle suffers from unprompted alerts and phantom braking incidents, creating an immediate risk of rear-end collisions. Lane Keeping Assistance: The system has experienced unexpected steering pull, which could lead to an unprompted lane departure. Adaptive Cruise Control (ACC): The system consistently fails to detect lead vehicles in 40% to 50% of instances. The most recent failure was documented via timestamped screenshot on May 12, 2026, around 4:07 PM PT. This defect is reproducible and renders the automated safety suite unreliable. 2. Powertrain & Mechanical Defects: Pneumatic Air Leaks: The vehicle exhibits 100% pneumatic air leaks during acceleration. The service center has dismissively characterized a total pneumatic system failure as "normal," which I find technically unacceptable and a sign of neglected mechanical integrity. 3. Electrical & Starting System: Recurring Ignition Failures: The vehicle has experienced multiple failures to start, most recently leaving my child and me stranded for 10 minutes. Safety & Use Impairment: These intermittent failures compromise the vehicle's utility and the safety of my family. Incident History: The first time this occurred, I called Audi Roadside Assistance, but the engine started approximately 30 minutes later; as a result, I do not call roadside assistance now when it happens and instead attempt to restart it repeatedly. Current Status: I am forced to drive the car in a constant dilemma, knowing it might fail at any time and leave me stranded.
Source: NHTSA complaint ODI #11737704 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
3
Most reports here involve software faults.
Read full complaint
Vehicle had 2000 miles on it when warning messages of Distance warning unavailable and Audi pre sense limited with beeping signal sounding every few miles. The dealership confirmed the issue but only blamed a dirty sensor for the issue.The problem persisted even with cleaned sensor for another 6 thousand miles of driving after which I got an active lane malfunction warning. Since then all the warning messages and beeping stopped, but also the pre sense, and lane monitoring no longer work. Paid extra money for these extra safety features but they are not working.
Source: NHTSA complaint ODI #11757652 · view all complaints for this vehicle at nhtsa.gov
Brakes
9
Most reports here involve software faults.
Read full complaint
21 Dec 2025 11,743 miles Audi Pre-sense slammed on the brakes while waiting to make a left. Pointing downhill slightly. No cars in the way. Turned it off completely. Was on the the Late setting. Will not stay off.
Source: NHTSA complaint ODI #11719686 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
3
Most reports here involve premature wear.
Read full complaint
I was traveling on the expressway and suddenly my vehicle veered to the right. I immediately looked down to see if there was a lane-keeping assist indicator on and there wasn't. I wasn't exactly sure what was happening as no indicator lights were on. I then noticed the vehicle wasn't keeping the speed and it began slowing down. People began honking at me and a gentleman rolled down his window and yelled, "tire". At this point I looked at my driver's side mirror and notice something flapping from the tire rear tire area. Then I heard a loud noise as if there was a heavy duty truck coming up beside me and immediately pulled over on the side of the interstate. I immediately called for help and waited for assistance before exiting my vehicle. The rear driver's side tire was seperated from the rim and damaged the lining in the wheel well. The tire is a Continental Cross Contact. LX Sport 235/55 R 19. The vehicle is 2024 Audi Q5 with the original tires at the time of purchase. The vehicle has 20,785 miles as I am writing this.
Source: NHTSA complaint ODI #11747067 · view all complaints for this vehicle at nhtsa.gov
Other systems
2
Most reports here involve software faults.
Read full complaint
Incident date: 06/30/25, Lift gate has closed while still trying to retrieve items from the cargo area, it seems if key is on the person and somehow the kick sensor was activated by accident the lift gate will shut down, the vehicle did make a beeping sound yet I was not clear where/what until the lift gate is coming down on me so I had to quickly move, the lift gate was quite close yet no sensor was activated to prevent the lift gate from shutting. This incident occurred prior to this date and I had to manually push the lift gate up since it was even closer to my body. I did some troubleshooting and read that the key should not be on the person, if so then someone can set off the kick sensor, designed for hands-free operation, can be sensitive and might accidentally trigger the liftgate to close if someone is too close to the rear bumper. Some users report this happening even without intentionally activating the feature. This is a safety issue that a vehicle does not have the sensor to detect an object or body to lift back up. A situation where a 2024 Audi Q5 liftgate closes by itself, potentially causing injury, is concerning. It does appear several factors can contribute to such a malfunction, causing a safety hazard. **Please note I have a video from my from home camera yet unable to upload it. I tried my best to take pictures from the video.
Source: NHTSA complaint ODI #11670646 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2024 has 20 complaints on file, fewer than the 2023 (33) and fewer than the 2025 (42). Of the 15 model years of the Audi Q5 we cover, the 2018 has the most (202). Older model years have had longer to collect complaints.