Odometer Fraud. The contact purchased a 2010 Chevrolet Suburban. The contact stated that while driving approximately 55 MPH, the vehicle suddenly stalled. The vehicle was restarted and driven; however, approximately one minute later, the failure reoccurred. The vehicle was restarted and driven to a nearby parking lot. A certified mechanic arrived and inspected the vehicle. The mechanic diagnosed the vehicle with rod bearing failure, which caused damage to the engine. The vehicle was driven to the residence, and the contact was advised not to drive the vehicle to prevent a blown engine. The vehicle was not repaired. After the failure, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale on July 30, 2025. At the time of purchase, the mileage was approximately 180,000. The odometer indicated that the current mileage was 193,000. After researching the information on Infotracer.com, the contact discovered that on July 1st, 2001, the mileage was documented as 242,765. The manufacturer was not informed of the failure.

Source: NHTSA complaint ODI #11726397 · view all complaints for this vehicle at nhtsa.gov

*From day one of purchase there is a random, frequent loud buzzing/whining through the speakers(with our without the radio on). Dealership had no idea how to fix and Chevrolet said there was no known issue, so no help. *The running lights constantly short out. We continually replace them and they short out again! *We have replaced all four door handles! Cheap chrome plastic is not going to hold up. These should actually be metal to insure holding up! *The tires seem too big since they rub the fender well if you cut sharply to either side. You can actually hear them rubbing on the well as you cut hard to either side! *The dash cracked about five years after we purchased it. We kept it under our carport and this cracking was unacceptable! I called Chevrolet and they said there was no known issue or recall. We continued to ask our dealership to look for recalls on this. *There was a recall on our passenger side airbag. We tried to get it replaced and were told, no they could not. Takata went bankrupt, so sorry, Chevrolet will not replace air bag for you! *After a few years of not being able to use our front seat due to safety issues Chevrolet would not fix(defective airbag), we decided to save and get the airbag and cracked dash replaced on our own. Unacceptable! Proclaimed recalls should be tended to by manufacturer! *The cruise control just stopped working one day early on, no recall--not surprised:( *The fuel tank is cutting off at the pump as we try to put gas into the tank. This is problematic as the vehicle will not run without fuel! Currently fighting with this and contacting dealership to see if they can help at all. Everyone we know who has a Suburban or Tahoe has these same problems! These are all widespread problems/design flaws. Please look into these issues to make a better product!

Source: NHTSA complaint ODI #11569806 · view all complaints for this vehicle at nhtsa.gov

Takata recall. The contact owns a 2010 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was not available. The dealer was contacted, and an appointment was scheduled; however, the contact was notified that parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Source: NHTSA complaint ODI #11533269 · view all complaints for this vehicle at nhtsa.gov

My dash is completely cracked in several places, I believe it’s a 2 piece dash the section closest to the windshield and the other half has the vents passenger airbag. There is approximately a 1 inch gap between the 2 pieces as well as multiple cracks. Also the rear sensors on the bumper I had replaced one and the part cost me $20 or less. I am disabled and was able to have a friend get under the rear of the truck and change 1 sensor. There still was a code and I had nobody around that could help me and I was due for inspection and thought I may get failed if they see a code. With that I brought my vehicle to Schumacher Chevrolet in Livingston NJ. So they told me I had another bad sensor and I had no way to clear the code so I had them do the repair. They told me the same part I brought for under $20 cost me there almost $300 for the sensor.. Do they have to use their parts or should they had given me the opportunity to get an aftermarket one whether they got it or I got it and then have them finish the job. Needless to say I walked out with a bill around $500. I’m permanently disabled and receive a little money from S.Security every months. That cost my 1/3 of my entire check for the month. I always thought they give you an option or aftermarket parts. I’ve had other vehicles in my life before I was disabled and always was asked. I’m really disappointed in the condition of the dash and the crazy amount for a part. Note I do have a 2008 F-Series Super Duty truck with a little over 108,000 miles and my Suburban only has 89,000 miles yet my Ford dash doesn’t have one crack in the dash. I also had a 1999 Chevrolet Tahoe and sold that in 2010 and got the new truck I mentioned but I have well over 120,000 miles on it and that didn’t have any dash cracks. That should be held accountable obviously it’s an issue with the company or how they are making the dash. My 75th Anniv Suburban should not have dash issues with as much as the vehicle costs. Parts are too $$

Source: NHTSA complaint ODI #11446274 · view all complaints for this vehicle at nhtsa.gov

While driving down the road a large piece of the dash exploded violently projecting a sharp plastic piece of the dash, hitting driver in the face, narrowly missing the eyes, bouncing off and landing in the 2nd row seating area. Thankfully, there was no infant or child in those seats or they could have been injured. The temperature outside was 100+ in the summer in Texas. The cracking dash issue has been reported by us and by numerous other complainants many times previously. This is an ongoing problem that has clearly not been taken seriously by GM.

Source: NHTSA complaint ODI #11561177 · view all complaints for this vehicle at nhtsa.gov