Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Engine recall
Engine failure increases the risk of a crash.
- Remedy
- Dealers will inspect the engine, and as necessary, repair or replace the engine. For vehicles that pass inspection, dealers will add higher viscosity oil, install 6 oil fill cap, replace the oil filter, and update the owner's manual. Repairs will be performed free of charge. Owner notification letters were mailed June 18, 2025. Owners may contact Cadillac customer service at 1-800-333-4223, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is N252494000.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Suspension recall
A broken suspension bolt can result in misalignment of the rear wheel, increasing the risk of a crash.
- Remedy
- Dealers will replace both rear suspension outer control arm bolts, free of charge. Owner notification letters were mailed November 14, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N232415910.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Exterior lighting recall
DRLs that do not deactivate as intended may result in a glare, reducing visibility, and increasing the risk of a crash.
- Remedy
- The body control module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed January 23, 2023. Owners may contact GMC customer service at 1-888-988-7267, Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N222386380. This recall expands previous recall number 22V-827.
- Status
- Corrected automatically through an over-the-air software update.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
85
Most reports here involve sudden stalling.
Read full complaint
The contact owns a 2023 Chevrolet Suburban. While the contact’s husband was driving 70-75 MPH and depressing the accelerator pedal, the vehicle failed to respond, but the RPMs became elevated. The driver shifted transmission into neutral(N), coasted to the side of the road, and the vehicle stalled. A message to “Start Vehicle” was displayed; however, while on the side of the road, the vehicle failed to turn off. The driver was able to shift into park(P) and had the vehicle towed to the dealer, where the transmission failed to shift out of park(P). The dealer determined that a spark plug was burned. The spark plug was replaced; however, before returning the vehicle, the new spark plug was also burned. The dealer then diagnosed the vehicle with engine failur. The dealer informed the manufacturer of the safety issue. The failure mileage was approximately 42,600.
Source: NHTSA complaint ODI #11764302 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
19
Most reports here involve software faults.
Read full complaint
While driving, the digital driver/instrument display behind the steering wheel went completely black, but the engine continued running and the radio remained on. The vehicle was stopped, turned off and restarted and the display screen came back on. This didn't effect the drivability of the vehicle. In some of the research I've found the cause might be an instrument-cluster software problem or an "Instrument Cluster Missing Graphics Processor". The recommended remedy would be to replace the instrument cluster. There is also one instance where the dealer reportedly determined that the instrument panel control module needed to be reset versus repaired which would not permanently resolve the issue.
Source: NHTSA complaint ODI #11764923 · view all complaints for this vehicle at nhtsa.gov
Brakes
4
Most reports here involve loss of braking.
Read full complaint
I was driving to work last Wednesday, and I live on a hill. As I was driving, a "Brake failure" alert came over my dash and I lost all control of my brakes!!! I live right off of Main Street, and my options were only to go straight and into a house, or to turn onto Main Street and hope no one hits me or that I don't hit another vehicle. I turned and thankfully no one was coming. At the end of that street I was able to coast into an closed down gas station and park the vehicle. I called the dealership I had purchased this vehicle from 10 months prior, and they told me I had to use OnStar to have it towed to them. I did that, and they towed it to the dealership. The next day the dealership told me the cause of losing my brakes was due to a SOFTWARE UPDATE that was needed!!!!! They charged me $800 for the update & a battery that they said was not holding the charge, which I've never had an issue with. I had purchased an extended warranty with this vehicle and I was told it would be a bumper to bumper warranty AS IF I had purchased it new (it was 2 years old). The dealership said this was not a critical software update and was not covered under any warranty. I could have been KILLED or seriously injured or killed or hurt someone else due to my brakes going out due to a SOFTWARE UPDATE that was needed!! This is insane!
Source: NHTSA complaint ODI #11706713 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
3
Most reports here involve loss of steering.
Read full complaint
The contact owns a 2023 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the steering wheel became difficult to turn and exhibited resistance, with no warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed that the steering wheel had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 56,000.
Source: NHTSA complaint ODI #11742984 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
5
Most reports here involve software faults. Of these, 1 mention a crash, 2 mention an injury.
Read full complaint
My vehicle was met with an accident on June 28, 2026. The accident was very swear and driver get internal injuries like swelling on face pain in head and ribs due to the heavy shock. But non of the airbag has been activated for safety of driver.
Source: NHTSA complaint ODI #11749632 · view all complaints for this vehicle at nhtsa.gov
Structure & body
5
Most reports here involve fluid leaks.
Read full complaint
The sunroof drains continue to fail. I’ve had multiple occasions where the car has had drains back up or be disconnected.. This is a safety issue because it creates mold as water falls in the headliner and then the cabin. It also creates rust, particularly behind the dashboard. That’s not rust proof. Despite being under warranty, the dealers are useless and helping address the issue because it’s la design flaw. The multiple water intrusions also affect the electronics in the vehicle., potentially disabling critical features like airbags and safety systems.
Source: NHTSA complaint ODI #11744913 · view all complaints for this vehicle at nhtsa.gov
Other systems
4
Most reports here involve other issues. Of these, 2 mention an injury.
Read full complaint
The contact owns a 2023 Chevrolet Suburban. The contact stated that the front passenger’s and rear driver’s side rims were cracked. The front passenger’s side rim was replaced by the dealer under warranty, while the rear driver’s side rim was replaced with an aftermarket part. The manufacturer was notified of the failures but declined assistance. The owner expressed concerns that the remaining factory rims might also crack and were prone to failure while driving. The failure mileage was approximately 100,000.
Source: NHTSA complaint ODI #11753928 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2023 has 125 complaints on file, more than the 2022 (119) and more than the 2024 (42). Of the 15 model years of the Chevrolet Suburban we cover, the 2015 has the most (428). Older model years have had longer to collect complaints.