The contact owns a 2021 Ford Bronco. The contact stated that while driving at an undisclosed speed, the vehicle jerked and lost motive power. No warning light was illuminated. Additionally, the vehicle experienced unintended acceleration while driving. The lane departure feature also steered the vehicle in the opposite direction while there was construction on the road. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 68,000. The VIN was not available.

Source: NHTSA complaint ODI #11758268 · view all complaints for this vehicle at nhtsa.gov

I am submitting a safety complaint regarding my Ford vehicle’s infotainment screen failure, which has been identified under a recall but currently has no available remedy or repair timeline. When the screen goes blank or becomes unresponsive, I lose access to critical safety features, including the rearview camera, which is federally required. This significantly increases the risk of accidents while reversing, especially in areas with pedestrians. The system also affects access to navigation, hands-free communication, and important vehicle alerts, forcing me to either drive without these features or become distracted trying to compensate. Although Ford has acknowledged this issue, there is no clear timeline for a fix, and no accommodations have been provided. I am expected to continue driving a vehicle that does not meet expected safety standards, which puts both myself and others at risk. I rely on my vehicle daily, including transporting passengers, and the lack of a functioning safety system is a serious concern. The absence of communication and support from Ford regarding a resolution is also concerning. I respectfully request that NHTSA investigate this issue and require Ford to provide a timely remedy or appropriate accommodations, such as a loaner vehicle or interim solution, to ensure driver and public safety while awaiting a permanent fix.

Source: NHTSA complaint ODI #11735509 · view all complaints for this vehicle at nhtsa.gov

I contacted my Ford dealership, and they informed me that the recall is not currently showing as applicable to my VIN. Because my vehicle is experiencing similar issues, the dealership recommended that I contact Ford directly to have my vehicle and VIN reviewed. I would like to request that Ford review my vehicle to determine whether it may be affected by the same issue and whether my VIN could potentially be included in the affected vehicle population. My vehicle intermittently displays a “Check Brake System” warning, with the red brake warning light remaining illuminated. I have also experienced intermittent changes in braking, particularly when initially applying the brakes, where the brake pedal feels harder than normal and requires increased effort to slow or stop the vehicle. This is meaningful overlap between what I am experiencing and the recall description. Now I’m being told to reach back out to Ford, which I’ve done, or file a claim which is this

Source: NHTSA complaint ODI #11758618 · view all complaints for this vehicle at nhtsa.gov

After my Ford dealer applied their recall "fix" on the rear shocks of my 2021 Bronco with Sasquatch package my passenger side rear shock reservoir came off while driving down the freeway. It didn't hit anyone but it was scary never the less.

Source: NHTSA complaint ODI #11741008 · view all complaints for this vehicle at nhtsa.gov

I was driving in the northbound left hand lane on creasy lane in Lafayette, Indiana, approaching Rome Drive. A driver from a side street took an illegal left hand turn to head towards the northbound lanes of creasy lane, I was traveling over 30 mph, maybe 40 at the time of the collision. I was unable to see the other driver until it was too late as they passed by drivers turning from the right hand lane onto the side road they had been at. My airbags did not deploy during the collision, nor did my pre collision assist alert nor did my brake system engage. I suffered extensive front end damage at the time of the incident. There was a previous recall for my airbags in this vehicle, as well as notifications in 2024 that my collision systems had been disengage during warranty work.

Source: NHTSA complaint ODI #11746859 · view all complaints for this vehicle at nhtsa.gov

Persistent highway-speed vibration (45 to 82 mph) present since July 2022, documented at five Ford dealerships between 21,000 and 100,000 miles, and still unresolved and undiagnosed after four years. It is a whole-vehicle shake felt primarily through the seat and from the rear of the vehicle at highway speed, occurring on highways nationwide (documented in [XXX], [XXX], and [XXX]). Wheel and tire causes were controlled for and eliminated: three complete wheel-and-tire set swaps (two on factory stock sets) did not change the vibration; a dealer road-force balance (08/2024) did not resolve it; it persists while coasting in neutral. On XXX an independent facility (Heritage Auto Solutions, [XXX]) road-tested and lift-inspected the vehicle and identified objective anomalies at the rear driveshaft: an abnormal welded balance-weight cluster and visible play at the slip yoke; the facility recommended replacement. The shaft is currently at an independent driveline facility for balance testing; the root cause of the vibration has NOT been definitively confirmed by any facility. That is the safety concern: a sustained, unresolved vibration consistent with a driveline-area defect at 70+ mph, present for four years, with no dealer ever performing an instrumented driveline diagnosis. A driveline component failing at highway speed is a loss-of-control hazard. Ford has issued driveline field actions on this platform (Customer Satisfaction Program 22B27, front driveshaft, noise/vibration; Recall 26V236, transfer-case misalignment, possible loss of drive power). The manufacturer was formally notified in writing of the independent findings on XXX (Ford case XXX) and has not responded as of XXX. Attached: the independent facility's written report and driveshaft photographs. The vehicle is currently out of service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11751184 · view all complaints for this vehicle at nhtsa.gov