Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Safety recall
AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY.
- Remedy
- MARATHON WILL NOTIFY OWNERS OF RECORD AND REPLACE THE SEAT COVER FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 14, 2010. OWNERS MAY CONTACT MARATHON AT 1-800-735-2769.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
- Remedy
- DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
46
Most reports here involve transmission slipping. Of these, 1 mention a crash, 1 mention an injury.
Read full complaint
Thing accelerate by itself while on highway od light blinking at high speeds and then when you come to a complete stop and try to takeoff it goes really slow with the RPMs high then it will kick into gear, unsafe on the road. Truck willjump in gear then out on takeoff.
Source: NHTSA complaint ODI #11713879 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
8
Most reports here involve electrical shorts.
Read full complaint
The contact owns a 2010 Ford Explorer. The contact stated that while driving approximately 45 MPH, the anti-theft, roll stability, and fuel filler messages were displayed with an audible alarm before the vehicle suddenly shut off. The contact was able to restart the vehicle and drove to the residence. However, the failure reoccurred, and the vehicle was towed to the local mechanic who diagnosed that the PCM and ECM had short circuited and failed. The contact was informed that the short circuit was caused by water drainage from the moonroof onto the PCM and ECM computers. The contact stated that the moonroof had previously failed and failed to properly close. The vehicle was not yet repaired. The local dealer and manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the ECM and PCM computers were no longer available. The failure mileage was 48,000.
Source: NHTSA complaint ODI #11683569 · view all complaints for this vehicle at nhtsa.gov
Brakes
20
Most reports here involve unintended acceleration. Of these, 7 mention a crash, 12 mention an injury.
Read full complaint
3 times this has happened. I brake and it seems like I'm pressing the gas pedal and the brakes feel like they aren't stopping the vehicle. The third time put me in incoming traffic and the vehicle was totaled as it already had a rebuilt salvage title when we bought it.
Source: NHTSA complaint ODI #11689973 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
5
Most reports here involve loss of steering.
Read full complaint
I OWN A 2010 FORD EXPLORER XLT 4X4 THAT I PURCHASED NEW IN 2009. AT APPROXIMATELY 30,000 MILES THE DRIVER'S SIDE FRONT WHEEL BEARINGS WORE OUT AND WERE REPLACED UNDER WARRANTY. A SECOND TIME AFTER WARRANTY AT APPROXIMATELY 55, 000 MILES THE SAME WHEEL BEARINGS WERE REPLACED AT A COST OF OVER $500. THE ENTIRE WHEEL HUB ASSEMBLY WAS REPLACED AND I WAS TOLD BY THE DEALER THAT THIS IS FAIRLY COMMON? THE TRUCK NOW HAS ONLY 66, 000 MILES ON IT AND HAS 3 SETS OF WHEEL BEARINGS ON THE SAME SIDE. WHAT KIND OF DEFECT IN THE FRONT END CAN BE CAUSING THIS? (I RARELY USE THE FOUR WHEEL DRIVE IF THIS HELPS). *TR
Source: NHTSA complaint ODI #10652966 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
8
Most reports here involve software faults.
Read full complaint
The air bag light will not go off. I have checked the the wiring, cleared the area, and checked all fuses. All checked out okay. I'm a new buyer and can't register the car until it passes inspection. My only conclusion is that it possibly has a defect or has been previously been deployed. There is no record of a previous collision as of yet, although that may not be factual as the car has had a drivers door panel replaced. Can you help with the air bag information? Also, Is there a financial aid grant or some help in obtaining/repairing the problem for low or no income families? Thank you for your time in this matter. Sincerely, Kelly F. [email protected]
Source: NHTSA complaint ODI #11496120 · view all complaints for this vehicle at nhtsa.gov
Structure & body
3
Most reports here involve software faults.
Source: NHTSA complaint ODI #11398177 · view all complaints for this vehicle at nhtsa.gov
Other systems
25
Most reports here involve premature wear.
Read full complaint
Odometer Fraud. The contact purchased a 2010 Ford Explorer. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the mileage was 135,902. The contact stated that while the vehicle was being serviced, it was later discovered that the mileage on the Title was 224,283. The information was from a Carfax Report.
Source: NHTSA complaint ODI #11719863 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2010 has 115 complaints on file, fewer than the 2011 (1,196). Of the 17 model years of the Ford Explorer we cover, the 2016 has the most (2,448). Older model years have had longer to collect complaints.