Owners report the ten-speed automatic shifting hard, clunking, hesitating, skipping gears and lurching the truck forward, often worsening until dealers said it needed rebuilding or replacement. Software updates and reprogramming often did not fix it.

How common

44 of the 300 complaints we read (15%), roughly 279 of all 1,902 on file

Typical mileage

around 57,000 miles (middle of 16 reports that give one)

Hard to fix

10 owners say a repair did not last or the dealer could not find the cause

Safety

Can affect control

Before you buy: On a test drive, accelerate gently from a stop and through the gears, feeling for hard clunks, hesitation or lurching, and ask about transmission reprogramming, valve body or transmission replacement.

• Transmission progressed from harsh shifting to not shifting at all, then lunged forward with a harsh stop when it returned; the truck now won't move. · filed Sep 2026
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  Started with harsh shifting, lead to no shifting and no movement. Shifting came back and lunged forward and harsh stop. Happened multiple times and now vehicle will not move.

  NHTSA complaint ODI #11763891

• Transmission skips gears and sometimes won't respond to the accelerator or increase speed, making the truck feel unsafe in traffic; a warranty-approved repair is now awaiting parts. · filed Aug 2026
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  While driving, the automatic transmission started to act up. The truck would attempt to go into 3rd gear but would bypass it to 4th, similar action around 7/8th gear. When pressing the accelerator at times, the truck would not switch gears or increase speed. A warning light did appear on the dashboard, indicating a problem. A code reader indicated two possible issues related to the transmission. These issues made the truck unsafe to drive in any traffic since I wasn't sure the truck was going to continue moving and was concerned about being either being stranded or being rear-ended. The truck was taken to a repair shop that my extended warranty works with. The shop was able to reproduce the issue. The shop indicated that there was an issue with the transmission. A warranty company technician came to the shop to run a diagnostic on the truck. After review of the technicians analysis, the warranty company approved the transmission repair and shop is waiting on parts.

  NHTSA complaint ODI #11756776

• Transmission shifts hard, slips when upshifting to 10th gear on an incline, and hesitates between several gear changes; a diagnostic appointment was scheduled but nothing has been diagnosed or repaired yet. · filed Jul 2025
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  The contact owns a 2018 Ford F-150. The contact stated while driving at various speeds, the transmission was shifting hard. The contact stated that while driving at highways speeds on a slight incline and upshifting to 10th gear, the transmission slipped. Additionally, the contact stated that the vehicle hesitated while driving between third and fourth gears, and between fourth and fifth gears. The dealer was contacted, and an appointment was scheduled for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 85,000.

  NHTSA complaint ODI #11674089

Owners report a loud rattle or clatter from the engine on cold starts, sometimes with hesitation, which dealers diagnosed as failed cam phasers needing replacement.

How common

33 of the 300 complaints we read (11%), roughly 209 of all 1,902 on file

Typical mileage

around 66,000 miles (middle of 26 reports that give one)

Hard to fix

2 owners say a repair did not last or the dealer could not find the cause

Safety

Safety impact unclear

Before you buy: Listen for a rattle in the first seconds after a cold start and ask whether the cam phasers have been replaced.

• Cam phaser failure was confirmed by the dealer, but the Ford customer satisfaction program that would have covered it had already expired after previously ruling out the issue. · filed Jul 2025
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  Cam phaser failure. Has been a customer satisfaction program through Ford which I participated in but was not deemed to have the issue as described. The dealer has now inspected and confirmed it is the cam phaser and the program has expired.

  NHTSA complaint ODI #11676710

• Engine had a loud rattling noise on cold start caused by a cam phaser issue that a dealer diagnosed for $196; Ford is refusing to pay the roughly $3,158 repair, and owner was never notified of the related customer program. · filed Jul 2025
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  At a little over 56,500 files, the engine started having a load rattling noise during a cold start where the engine has been sitting for a few hours. I dig some Google searches and found that the noise was related to the cam phaser issue associated with Ford's 3.5L Ecoboost engines so I took it to Jim Vreeland Ford in Buellton, CA to get an official diagnosis on July 1, 2025 that costed me $196. The dealer confirmed that the noise is caused by the cam phaser issued that was noted in Ford Customer Satisfaction Program 21N03, which I never received a notification for. Ford apparently issued TSB 23-2143 to address the issue, and I was quoted $3158.07 to address the issue along with $2026.71 for unrelated but recommended components that should be replaced at the same time. I was told that this can lead to catastrophic engine failure if not addressed. Ford is refusing to cover any of the cost.

  NHTSA complaint ODI #11670749

• Engine rattles on cold start due to a cam phaser pin that owner says can break loose and cause the engine to seize; Ford says it isn't dangerous and repairs cost $4,500-$6,500. · filed Jun 2025
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  This vehicle started rattling upon cold start. It has only 43K miles on it. When looking into the situation it has been a defect of this vehicle as well as many other years that Ford has failed to own up to. This rattle is due to a cam phaser pin that breaks loose and can dislodge at any time and cause the vehicle to seize up. Another owner had this happen on the freeway at 70 mph. Ford claims it is “not dangerous” but obviously it is. It costs the owners anywhere from $4500-$6500 to fix. Our local service department advised us they have “fixed hundreds of these”. PLEASE STEP IN AND HAVE FORD ACCEPT RESPONSIBILITY FOR THE DEFECT AND CORRECT IT VIA RECALL. This is dangerous and expensive for owners. Thank you!

  NHTSA complaint ODI #11668953

Owners report the transmission slipping, jumping out of gear or dropping into neutral while driving, causing a sudden loss of power when merging or passing. Dealers often said the transmission needed replacement.

How common

32 of the 300 complaints we read (11%), roughly 203 of all 1,902 on file

Typical mileage

around 78,680 miles (middle of 14 reports that give one)

Hard to fix

3 owners say a repair did not last or the dealer could not find the cause

Safety

Can affect control

Before you buy: On a test drive, watch for engine revs flaring without acceleration or the truck feeling like it drops into neutral, especially under load.

• Vehicle hesitated, unexpectedly decelerated, and the transmission slipped, with check engine and wrench warning lights on; Ford said the truck isn't covered by the extended powertrain warranty and offered no help. · filed Aug 2026
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  The contact owns a 2018 Ford F-150. The contact stated that while driving at undisclosed speeds, the vehicle hesitated, decelerated unintendedly, and the transmission was slipping. The check engine and the WRENCH Icon warning lights were illuminated. The cause of the failure was not yet determined. The vehicle was not repaired. The local dealer and manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in the extended powertrain warranty coverage for the failure. The failure mileage was 119,000.

  NHTSA complaint ODI #11754675

• The 10-speed transmission randomly drops to neutral before slamming back into gear, sometimes losing gears near intersections and stalling in traffic; the dealer says it needs replacement for over $9,000 and now the truck can't find reverse. · filed Jul 2025
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  10r80 Automatic transmission. Randomly hunts for gears, often suddenly switches to Neutral before slamming into gear, sometimes loses gears on the highway, after a stoplight/sign or in the middle of intersections leading to a temporarily stalled vehicle in high traffic areas. Transmission behavior is unpredictable and inefficient. When brought to Ford for an oil and transmission fluid change; the vehicle threw a code, after diagnostic, they state that the transmission needs to be replaced at a cost of over 9000 USD. Vehicle information states that the transmission is supposed to be good for 150000 miles. New vehicle warranty is 5 years OR 50000 miles. There's a massive discrepancy between those numbers. My vehicle started showing symptoms at 60000 miles and full blown issues at 100000. There are no vehicle warnings other than when the dealer was testing post transmission fluid change a "wrench" light came on. Now the vehicle cannot "find" reverse gear.

  NHTSA complaint ODI #11677133

• Transmission hesitates and then hard-shifts into 3rd or 4th gear, sometimes lunging forward, and the truck has suddenly lost power while merging or passing; owner is now afraid to drive it on the highway. · filed Jul 2025
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  At or around 85,000 miles, I noticed my vehicle hesitating going into 3rd or 4th gear. Shortly thereafter, the vehicle began hard shifting into that 3rd/4th gear. Occasionally, the vehicle would lunge forward unexpectantly during this gear shift change. There have been several warning lights (wrench icon) appear on the dash. Also, on several occasions, I have experienced a sudden loss of power when trying to accelerate the vehicle as in a passing situation or merging into traffic. Upon doing research on the internet, I discovered hundreds of reports of Ford truck owners experiencing the same problems that I am having. These complaints are from 2018-2023 Ford truck owners whose trucks have the 10 speed transmissions. These defective transmissions need to be recalled not only because they pose a safety concern with the sudden lunging forward but also with the loss of power that sometimes occurs. Many owners have taken their vehicles to Ford dealerships and other mechanics to be told they need new transmissions or their transmissions need to be rebuilt. The cost for these new or rebuilt transmissions are from $5500 to $11,000. These are transmissions with mostly less than 100,000 miles on them. I haven't taken my vehicle to a mechanic (Ford or private) because I feel like I'm just going to be told that I need a new or rebuilt transmission. I am only driving my Ford F-150 within my local town because I'm afraid to drive it out of town. I'm so afraid that I may get into heavy traffic and the vehicle decides to lunge forward causing an accident or that I may need to pass or merge into traffic on an interstate and the vehicle loses power and I get rear-ended. Ford is aware of these defective transmissions and need to recall these vehicles with these 10 speed transmissions.

  NHTSA complaint ODI #11674330

Owners report door latches freezing in cold weather so doors will not close or relatch, and doors flying open while driving.

How common

29 of the 300 complaints we read (10%), roughly 184 of all 1,902 on file

Typical mileage

around 6,650 miles (middle of 8 reports that give one)

Hard to fix

3 owners say a repair did not last or the dealer could not find the cause

Safety

Airbag, seat belt or door safety

Before you buy: Open and close every door several times and ask whether the door latch bulletin repair or latch replacement has been done.

• Driver's side door will not latch in cold temperatures. · filed Jan 2025
  Read the owner's complaint

  At cold temperatures driver side door will not latch.

  NHTSA complaint ODI #11633577

• Driver's door would not latch securely in cold weather and once popped open while driving, forcing the owner to hold it shut; owner says the dealer would not fix it under an existing recall unless the failure recurred at the shop. · filed Dec 2024
  Read the owner's complaint

  The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle and attempting to close the front driver's side and passenger's side doors on a freezing day or in cold weather, the doors failed to close securely. The contact stated that the doors closed as needed after the vehicle had warmed up. The contact stated that while driving at an undisclosed speed, the front driver's side door suddenly opened, which required the contact to manually hold the door closed while driving. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under Ford Campaign Number: 18N03 unless the failure was duplicated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

  NHTSA complaint ODI #11630511

• One or more doors fail to relatch after opening whenever temperatures drop below freezing, a common Ford issue since 2015 that owner says the manufacturer's customer service fix does not actually resolve. · filed Feb 2023
  Read the owner's complaint

  Any time that temps fall below freezing one or multiple doors may fail to re latch shut after opening. I am worried that if that is the case then if they do latch shut could they fail and the door re open mid drive anyways? Seems to me this is a very common ford issue starting back in 2015 but a recall has not been issued, only a customer service thing where they "fix" the issue with more people then not stating that the "fix" does not fix it at all

  NHTSA complaint ODI #11508313

Owners report the transmission suddenly downshifting to a low gear at speed, jerking or nearly stopping the truck, with some traced to a failed control module or lead frame.

How common

15 of the 300 complaints we read (5%), roughly 95 of all 1,902 on file

Typical mileage

around 78,500 miles (middle of 6 reports that give one)

Safety

Can affect control

Before you buy: On a highway test drive, watch for sudden unexpected downshifts, and ask whether the transmission control module or lead frame has been replaced.

• When shifting from 3rd to 4th gear at around 40 mph, the truck's RPM spikes and then the transmission drops into first gear, nearly causing two accidents. · filed Aug 2026
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  When shifting from 3rd to 4th gear, the trucks RPM jumps and then downshifts into first gear. This happens around 40 mph and has almost caused two accidents for me.

  NHTSA complaint ODI #11756603

• Transmission slipped at various speeds and unexpectedly downshifted from high gear; the dealer found a faulty transmission lead frame that needs replacing, but the truck was not repaired. · filed Jun 2025
  Read the owner's complaint

  The contact owns a 2018 Ford F-150. The contact stated that while driving at various speeds, the transmission was slipping. Additionally, while driving in high gear, the transmission unexpectedly downshifted to a lower gear. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the transmission lead frame was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 59,000.

  NHTSA complaint ODI #11665143

• Transmission suddenly drops from 10th gear to 1st at 70 mph, cutting off throttle control, and can get stuck in a high gear at low speed until it cycles down and back up. · filed May 2025
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  The transmission shifts from 10th gear to 1st when I’m going 70mph. Then it leaves me with no throttle control. If I get to 7th gear and approach a stop sign, it will stay in 7th gear and I can’t accelerate until it shifts down to 4th, to 1st, then back up to 3rd. It’s extremely dangerous, I can’t drive like it’s a normal car

  NHTSA complaint ODI #11664111

Owners report the engine stalling or shutting off while driving, including while towing a trailer, sometimes with no warning light.

How common

9 of the 300 complaints we read (3%), roughly 57 of all 1,902 on file

Hard to fix

2 owners say a repair did not last or the dealer could not find the cause

Safety

Can affect control

Before you buy: Ask whether the truck has ever stalled while driving or towing.

• The truck unexpectedly shut off while driving through an intersection with oncoming traffic, requiring the driver to stop, shift to park, and restart the engine. · filed Jul 2025
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  While driving through an intersection, my truck unexpectedly shut down. An error message appeared on the dashboard stating: "Auto Start/Stop – Shift to P, then Restart Engine." I was in a lane with oncoming traffic at the time, so I had to come to a complete stop, shift the vehicle into park, and restart the engine. After restarting, the truck resumed normal operation and I was able to continue driving.

  NHTSA complaint ODI #11674025

• Truck shut off and displayed an error message on the cluster when coming to a stop while turning onto a busy road on a cold morning. · filed Mar 2024
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  Was very cold morning, I pre start truck for 1 cycle then 5min later I start w key & drive off. I got 4 blocks down the road where I was making a right turn onto busy road, as truck came to complete stop it shut off & gave error msg on cluster..

  NHTSA complaint ODI #11579314

• Accelerator hesitated then surged, engine stalled at an intersection, and shifting became hard and shaky; owner believes it is related to Ford cam phaser service programs. · filed Jan 2024
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  The contact owns a 2018 Ford F-150. The contact stated while driving approximately 70 MPH and merging onto the highway, the accelerator pedal was depressed, and the vehicle hesitated and then surged forward. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent at first but had become a recurring failure. The contact stated that the vehicle was idling roughly while stopped at a traffic light and almost stalled. The contact stated that during a stop at an intersection, the vehicle stalled in the middle of the intersection. The contact was able to restart the vehicle. Additionally, the contact stated that the vehicle was shifting hard from third gear to fourth gear. Additionally, while shifting gears the vehicle was shaking abnormally. The contact had not taken the vehicle to a local dealer. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failures to Customer Satisfaction Programs: 21B10 Control Module Reprogram for Cam Phaser Rattle (Engine) and Customer Satisfaction Program 21N03 Cam Phaser Replacement (Engine). The failure mileage was approximately 97,000.

  NHTSA complaint ODI #11565083

Owners report the truck pulling, drifting or jerking to one side, with alignments and a steering gear replacement not fixing it.

How common

8 of the 300 complaints we read (3%), roughly 51 of all 1,902 on file

Typical mileage

around 30,250 miles (middle of 4 reports that give one)

Hard to fix

5 owners say a repair did not last or the dealer could not find the cause

Safety

Can affect control; 1 report mentions an injury

Before you buy: On a test drive, check whether the truck tracks straight on a level road, and ask about steering gear replacement or repeated alignments.

• Steering wheel pulls to one side or the other at highway speed, forcing a strong grip to stay straight; the dealer said the truck isn't covered by an EPAS steering gear recall. · filed Mar 2025
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  The contact owns a 2018 Ford F-150. The contact stated that while driving on the highway at various speeds, the steering wheel was pulling to the left or to the right, forcing the contact to keep and maintain a strong grip on the steering wheel while driving. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The contact referenced Equipment Recall: 24S45 (Electronic Power Steering Assist Steering Gear); as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 135,000.

  NHTSA complaint ODI #11651776

• Steering wheel has play and sways when driving under 50 mph, even after a dealer alignment, leaving owner concerned with children in the truck. · filed Mar 2021
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  JUST PURCHASED A 2018 F150 XLT WITH XTR PACKAGE WITH APPROXIMATELY 36,500 MILES. NOTICED THAT VEHICLE STEERING WHEEL HAS PLAY AND TENDS TO SWAY, ALMOST FEELING LOOSE, WHEN DRIVING UNDER 50MPH. INFORMED DEALER AND WHEEL ALIGNMENT WAS PERFORMED. ASKED DEALER FOR RESULTS OF ALIGNMENT CONDITION AND MEASUREMENTS PRIOR TO ALIGNMENT BEING PERFORMED AND WAS TOLD THEY DO NOT KEEP RECORDS OF PREVIOUS MEASUREMENTS ONLY RESULTS AND MEASUREMENTS AFTER WORK WAS PERFORMED. UPON LEAVING STEERING WHEEL STILL STEERS AWAY WHEN DRIVING UNDER 50MPH. WHEN COMPARED WITH OTHER VEHICLES IT DEFINITELY HAS PLAY. DID SOME RESEARCH AND FOUND THAT THERE ARE MANY COMPLAINTS OF THE SAME HAZARDOUS ISSUE BEING REPORTED. SWAYING AND PLAY IN STEERING WHEEL IS CONSTANT UNDER 50MPH. CORRECTION OF STEERING WHEEL IS EXHAUSTING TO HANDS AND WRISTS AND FEELING OF BEING UNSAFE IS PRESENT WHEN DRIVING VEHICLE. HAVE CONTACTED DEALER, LEFT MESSAGE TO SPEAK MORE ON THIS AND NO ONE HAS CALLED US BACK SINCE WE TOOK THE VEHICLE IN A WEEK AGO. WE HAVE OUR CHILDREN IN THIS VEHICLE. PLEASE HELP!

  NHTSA complaint ODI #11405653

• Truck drifts and veers unpredictably like in high wind even on calm days, despite two dealer alignments, among several other reported drivetrain problems. · filed Feb 2020
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  1.) F150 SUPERCAB DRIFTS ERRATICALLY. FORD HAS ALIGNED VEHICLE TWICE, BUT ISSUE REMAINS. FEELS LIKE TRUCK IS IN A HIGH-WIND ENVIRONMENT, BUT IT IS A CALM DAY. TRUCK WILL VEER OFF ROAD UNLESS EXTREME CARE IS EXERCISED. 2.) TRANSMISSION LUGS ON ACCELERATION, PARTICULARLY @ 1100RPM AND 38MPH. 3.) HARD "CLUNK/THUMP" SENSATION AT LOW SPEEDS, CAUSING SEVERE "WHIP-LASH" ACTION TO OCCUPANTS OF VEHICLE. 4.)WHEN TAKING SLOW LEFT TURN UP A STEEP INCLINE THE TRUCK LUGS AND TRANSMISSION FEEL LIKE IT IS SLIPPING AND UNABLE TO DOWNSHIFT, CAUSING A SIGNIFICANT LOSS OF POWER AND MOMENTUM. 5.) ENGINE STALLS WHEN LEAVING STOP LIGHT. DASH LIGHTS COME ON SAYING" AUTO STARTSTOP SHIFT TO P, THEN RESTART ENGINE."THIS IS IN THE MIDDLE OF A BUSY INTERSECTION. I AM ATTACHING A PICTURE OF THE DASHBOARD ERROR. PLEASE NOTICE I AM STILL IN "D" DRIVE WHEN THIS MESSAGE CAME UP.

  NHTSA complaint ODI #11307075

Owners report the power steering cutting out or lagging right after the auto start-stop restarts the engine, making the truck hard to steer in turns.

How common

6 of the 300 complaints we read (2%), roughly 38 of all 1,902 on file

Typical mileage

around 17,230 miles (middle of 4 reports that give one)

Safety

Can affect control

Before you buy: Test the steering just after an auto start-stop restart and feel for heavy or delayed assist.

• Power steering assist cut out while leaving a parking space, and the steering was hard to turn even after restarting; an independent mechanic found the steering actuator had failed. · filed Sep 2024
  Read the owner's complaint

  The contact owns a 2018 Ford F-150. The contact stated while leaving a parking space, the power steering functionality became inoperable. The contact stated that the steering wheel was difficult to turn after restarting the vehicle. The contact checked the tires for low air pressure. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the steering actuator. The manufacturer was contacted and opened a case, but no additional assistance was provided. The failure mileage was approximately 140,000.

  NHTSA complaint ODI #11612614

• After the auto stop-start feature restarted the engine, power steering was delayed, nearly causing owner to lose control while turning across oncoming traffic. · filed Jun 2020
  Read the owner's complaint

  ON TWO OCCASIONS I HAVE BEEN STOPPED AND WAITING TO TURN LEFT ACROSS TWO LANES OF TRAFFIC ON A FOUR LANE STATE HIGHWAY. THE ENGINE AUTO STOP FEATURE SHUT THE ENGINE OFF. WHEN I LET OF THE BRAKE, THE ENGINE AUTO STARTED AND I BEGAN TO ACCELERATE. I HAD NO POWER STEERING AND NEARLY DROVE INTO A DITCH. IT SEEMS THAT THERE IS A DELAY BETWEEN WHEN THE ENGINE AUTO STARTS AND WHEN THE POWER STEERING WORKS. THIS IS VERY DANGEROUS AS IT IS DIFFICULT TO TURN THE WHEEL WITHOUT POWER STEERING. ESPECIALLY WHEN CROSSING LANES OF ONCOMING TRAFFIC. *TR

  NHTSA complaint ODI #11328393

• Auto start/stop shut off the engine at 3 mph around a curve, causing the power steering to seize. · filed Apr 2019
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  TL* THE CONTACT OWNS A 2018 FORD F-150. THE CONTACT STATED THAT THE AUTO START AND AUTO STOP FEATURES CAUSED THE ENGINE TO SHUT OFF WHILE TRAVELING 3 MPH AROUND A CURVE. THE FAILURE ALSO CAUSED THE POWER STEERING TO SEIZE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 17,000. *TT*JB

  NHTSA complaint ODI #11197337

Owners report the rear window glass shattering on its own, while driving, parked or when a door is shut.

How common

6 of the 300 complaints we read (2%), roughly 38 of all 1,902 on file

Safety

Injury risk

• Rear window shattered right after starting the truck, sending glass shards and chunks into the cabin; owner says this happened on two prior F-150s too. · filed Nov 2023
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  Rear window exploded after starting the truck. Glass shards and chunks flew into the truck . This is the 3rd F150 truck that I've owned that has had this happen.

  NHTSA complaint ODI #11557269

• Rear window shattered on its own, with glass falling after the owner heard a shattering sound while closing the door. · filed Jan 2023
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  truck rear glass shattered . I went inside the truck and when I closed the door I heard some shattering behind me , I turned back and saw little glass part falling down

  NHTSA complaint ODI #11501273

• Rear window shattered into pieces with no impact while backing out of the garage; dealer would not do the glass repair, so owner had it replaced elsewhere at his own cost. · filed Sep 2022
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  Back window shattered without any impact. The truck was parked in my garage. I started the truck, put it in reverse, and let my foot off the brake. As soon as I started moving I heard a loud bang and the back window was shattered. Not cracked but shattered into little pieces. If this would have happened when I was on a highway no telling what could have happened. A dealer said it was out of warranty and they don't do glass so they would farm it out to someone else and I would have to pay for it. I told them no thanks and had it replaced by someone of my choosing. Cost was less than my deductible so I payed for it out of pocket. The truck was parked in my garage and the temperature was in the low 80's at the time. I have no idea what caused the window to shatter like it did. The whole window shattered completely into little pieces.

  NHTSA complaint ODI #11485637

Owners report frontal airbags not deploying in crashes, leaving occupants injured.

How common

5 of the 300 complaints we read (2%), roughly 32 of all 1,902 on file

Typical mileage

around 2,950 miles (middle of 4 reports that give one)

Safety

Airbag, seat belt or door safety; 4 reports mention a crash; 1 report mentions a fire; 3 reports mention an injury

• Driver's front airbag failed to deploy after the truck swerved off the road to avoid a head-on collision and crashed into the woods, though other airbags deployed; owner was injured. · filed Dec 2023
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  The contact owned a 2018 Ford F-150. The contact stated while driving 35-40 MPH, an oncoming driver veered into his lane. The contact stated that he swerved to the left to avoid a head-on collision with the other driver. The vehicle drove off the road into the woods. The contact stated that all the airbags but the front driver's airbag deployed. The contact stated that he was able to exit the vehicle through to front passenger's side door. Police officers assisted the contact out of the wooded area. The contact sustained a laceration between the right eye and the ear, and a laceration on the chin. Additionally, the contact sustained severe pain on the left hip and ankle. The contact did not receive medical assistance. A police report was filed. The vehicle was towed to a tow lot, where it was in the process of being totaled. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 120,000.

  NHTSA complaint ODI #11562320

• Airbags and seatbelts did not deploy in a 45-50 mph frontal crash that struck the airbag sensor directly, and forward-collision warning sounded with no automatic braking. · filed Jun 2022
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  I had a front end collision with my truck. The damage was a direct hit on the airbag sensor, and my airbags nor my seatbelts deployed. I was going about 45 to 50. The pre-collision warning appeared right before I hit the vehicle but no automatic braking. The body shop that has my vehicle had safety concerns because my vehicle took the brunt of the crash right on the airbag sensor. No airbags or anything deployed, but the sensor was broken in the accident. The concern is if the sensor was hit directly, why didn't it send a signal to through the system to deploy safety restraint systems. I called Ford to inform them of my concerns. After going through several people, I was finally given a case number CAS37213430 after days of trying to get them to take me seriously. They told me to take it to a Ford dealer to have it checked, but it is wrecked so how will they check it. My concern is that it didn't deploy the restraints because obviously wasn't working properly. I couldn't get all my pics to load so have more.

  NHTSA complaint ODI #11469732

• Air bags did not deploy when the truck was rear-ended, and white smoke was seen inside the cabin afterward. · filed Sep 2018
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  TL* THE CONTACT OWNED A 2018 FORD F-150. WHILE THE CONTACT'S VEHICLE WAS IDLING, IT WAS REAR ENDED AND PUSHED INTO THE PRECEDING VEHICLE. THE AIR BAGS NOT DEPLOY. UPON SPEAKING WITH THE DRIVER WHO STRUCK THE CONTACT'S VEHICLE, THEY NOTICED WHITE SMOKE INSIDE THE VEHICLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP WHERE IT WAS DEEMED DESTROYED. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. THE VIN WAS INVALID. **TR *TR

  NHTSA complaint ODI #11127880