Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Body & glass recall
A windshield that is not properly bonded may detach during a crash and increase the risk of injury.
- Remedy
- Dealers will inspect the windshield and apply primer and urethane sealant. If the windshield is damaged, the dealer will replace it. Repairs will be performed free of charge. Owner notification letters were mailed November 14, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232419690.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Transmission recall
A half-shaft disengaging from the transmission can result in a loss of drive power or vehicle rollaway when the vehicle is placed in park. Either of these scenarios can increase the risk of a crash.
- Remedy
- Dealers will replace the sun gears, free of charge. Owner notification letters were mailed on July 27, 2023. The remedy is expected to become available August 31, 2023. Owners may contact Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GMC's number for this recall is N222389310.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Transmission recall
Separation between the half-shaft and transmission can result in a loss of drive power or vehicle rollaway when the vehicle is placed in park. Either of these scenarios can increase the risk of a crash.
- Remedy
- Dealers will replace the right-front half-shaft assemblies, free of charge. Owner notification letters were mailed February 17, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222393410.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
Illegible tire size information may result in the wrong tires being installed, increasing the risk of a crash.
- Remedy
- Dealers will replace the vehicle certification label, free of charge. Owner notification letters were mailed October 12, 2022. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222381690.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
19
Most reports here involve transmission slipping. Of these, 1 mention a crash.
Read full complaint
The car abruptly died in motion. Backing up it died and locked itself in park. I had no way to move it out of the road. There were no warning lights nor did the car stutter or seem any different. I was also nightime making me invisible to other drivers. There was no way to shift the car from park to neutral to get it out of the road. After the incident Onstar sent an email with an error code P023F. The fuel module. I realized the 2021-2022 were under recall but not the 2023 i have. I purchased my 2023 in 2022 it likley was fitted with same modules that were under recall. I loved this car but that was such a frigntening ordeal I will no longer have it nor will i Purchase a GM product. I was told by the dealer sales manager that it wasn't under warranty and roadside assistance would not cover towing nor would the dealer cover repair. I reach out to another dealer and got a totally different answer. They fixed it but could not gurantee or actually even be convincing that it was a fix. I wan't other owners to be more aware of this issue to avoid tragedy. I do realize things tear up. But, this was totally preventable knowing the issue was never corrected.
Source: NHTSA complaint ODI #11764416 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
13
Most reports here involve software faults.
Source: NHTSA complaint ODI #11726886 · view all complaints for this vehicle at nhtsa.gov
Brakes
3
Most reports here involve rollaway. Of these, 1 mention a crash, 3 mention an injury.
Read full complaint
While driving under normal conditions, the vehicle experienced a sudden, violent deceleration. The emergency braking and collision avoidance systems activated spontaneously, as if the vehicle had struck or was about to strike an object. There was no obstacle, impact, or external threat present. This uncommanded braking caused significant physical stress and injury to the occupants. Critically, multiple safety systems failed during the event: The seat belts did not lock, failing to restrain the occupants; The airbags did not deploy, despite the severity of the deceleration; no warning indicators or diagnostic alerts were present before or after the incident. These failures directly contributed to physical injuries, including TBI (concussion, spinal trauma, etc.) which required emergency medical treatment and ongoing care.
Source: NHTSA complaint ODI #11681063 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
1
Most reports here involve other issues.
Read full complaint
The contact owns a 2023 GMC Acadia. The contact stated that the vehicle was taken for maintenance, and the tech informed the dealer that the passenger’s side rear suspension toe link needed to be replaced. The vehicle was taken to an independent mechanic who confirmed that the passenger’s side rear toe link needed to be replaced. The vehicle was repaired. The contact stated that no warning lights were illuminated. Upon further investigation, the contact related the failure to Manufacturer's recall number: N222364330; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was 42,101.
Source: NHTSA complaint ODI #11693647 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
2
Most reports here involve airbags not deploying. Of these, 1 mention a crash, 1 mention an injury.
Read full complaint
The contact owns a 2023 GMC Acadia. The contact stated that after further inspection, the contact became aware that the second-row middle seat belt buckle failed to latch securely into the seat belt buckle and failed to remain securely locked. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000.
Source: NHTSA complaint ODI #11755449 · view all complaints for this vehicle at nhtsa.gov
Structure & body
3
Most reports here involve fluid leaks.
Read full complaint
The rear stationary/fixed sunroof glass spontaneously shattered while i was driving. I heard a loud pop, after i parked i checked the car to see what happened and found a shattered sunroof. There was no impact or known object that struck the glass.
Source: NHTSA complaint ODI #11756784 · view all complaints for this vehicle at nhtsa.gov
Other systems
2
Most reports here involve other issues.
Source: NHTSA complaint ODI #11645913 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2023 has 43 complaints on file, fewer than the 2022 (49) and fewer than the 2024 (57). Of the 16 model years of the GMC Acadia we cover, the 2017 has the most (702). Older model years have had longer to collect complaints.