There has been a safety recall concerning the Winn-Tec regulator for the propane tank outstanding since last summer. I have been attempting to get this matter resolved with Grand Design since the recall came out. Grand Design has still failed to address this issue. The emails have tagged the recall as RE: M3418134- 114652- 910023 recall.

Source: NHTSA complaint ODI #11468156 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2021 Grand Design Travel Trailer. The contact stated that he was driving at an undisclosed speed when another vehicle alerted the contact that a fire was coming from the front driver’s side wheel. The contact then stated that he was able to navigate the trailer off the road. Upon inspecting the vehicle, the contact noticed that smoke was coming from the front driver’s side wheel and that wheel had collapsed from the wheel hub. The vehicle was towed to a service station where it was left overnight however, the next day, the contact had a technician come out to the vehicle where a temporary repair was performed. The contact then stated that the vehicle was taken to the dealer where it was diagnosed that the brake lube in the housing had caught fire and burned the brake unit and that the driver’s and passenger side axle one and axle two failed and needed to be replaced. The vehicle was not repaired. The contact referenced the NHTSA Campaign Number: 21V636000 (Power Train). The manufacturer was notified of the failure however, the contact was informed that the VIN was not included in a recall. The failure mileage was unavailable. The contact stated that after leaving a negative review about the manufacturer, a PR representative reached out to them and Dexter Axle. The repairs have been completed at no charge to the contact.

Source: NHTSA complaint ODI #11504447 · view all complaints for this vehicle at nhtsa.gov

The right side leaf spring hanger broke from the frame while traveling causing the trailer to lean heavily and pull to the right side nearly hitting an 18 wheeler that I was passing. I received a customer satisfaction campaign letter from Grand Design 3 days later in regard to cracks in the I beam frame above the spring hangers for all Imagine 2910BH models produced between 6/24/2020 and 6/14/2023. Grand Design said that they have concluded that condition does not present a safety hazard. Having a suspension component fail on a trailer is a safety hazard.

Source: NHTSA complaint ODI #11680317 · view all complaints for this vehicle at nhtsa.gov

Component failure : Left rear tire showed signs of wear. Replaced the tire and upon reinstalling checked the hubs and brakes. All good. Noticed a little deflection in the front of the left rear shackle. It was obscured by foam and underbelly material. Upon peeling it back, it was noticed that the shackle had torn completely away from the frame beam. RISK : This trailer had it been pulled down the highway another 10 miles would have experienced a catastrophic failure. This trailer at minimum would have lost the axle and torn apart the trailer. Worse it could have flipped the trailer or tow vehicle Reported Problem : Grand Design, the manufacturer, and Lippert the frame manufacturer have been notified. They sent me a "Customer Satisfaction Program" that identifies this issue. This is NOT Satisfactory. This is should be a total recall effort and they should be required to send out notices certified mail. Current : Working with the manufacturers to see if they will have the trailer towed to the nearest service center and if they will repair it.

Source: NHTSA complaint ODI #11763192 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2021 Grand Design Imagine. The contact received notification of NHTSA campaign number: 21V393000 (Equipment). The contact reached out to the local dealer and was informed that the earliest available appointment to service the recall would not be until October. The contact also attempted to reach the manufacturer but was unsuccessful. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced the failure. Parts distribution disconnect.

Source: NHTSA complaint ODI #11424664 · view all complaints for this vehicle at nhtsa.gov