The contact owns a 2022 Infiniti QX50. The contact stated that while driving at unknown speeds, the Four-Wheel Drive (4WD) and Forward Collision Avoidance system engaged, and the vehicle automatically braked. The contact stated that the vehicle corrected itself after an extended period of time, and the instrument cluster froze. The vehicle was taken to the local dealer, who was unable to correct the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 2,000.

Source: NHTSA complaint ODI #11705324 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2022 Infiniti QX50. The contact stated that upon parking and exiting the vehicle the horn proceeded to go off for 45 minutes until complete failure, and no warning lights were illuminated. The vehicle was taken to a local mechanic where it was diagnosed and the contact was advised that the circuits and fuses for horn operation were faulty and would need to be replaced. The manufacturer was notified of the failure. The failure mileage was 51,946.

Source: NHTSA complaint ODI #11753317 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2022 Infiniti QX50. The contact stated while driving 45 MPH at night with her daughters in the front passenger and rear passenger seats, the steering wheel locked, causing the vehicle to veer off the road and crash into a ditch where the vehicle spun three times. The contact was able to drive back to the highway; however, the vehicle spun three times. The contact was able to stop the vehicle. There was no warning light illuminated. The contact's wife sustained soreness to the left shoulder, the wrist, fingers, and all over her body. The contact's daughters sustained seat belt marks, soreness on the right sides of the head, and bruises on their right knees and right shoulders. The contact's wife and daughters did not seek medical assistance. There was no police report filed. The contact's wife was able to drive the vehicle to her residence. The vehicle was taken to the dealer where the failure could not be duplicated. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 5,000.

Source: NHTSA complaint ODI #11503654 · view all complaints for this vehicle at nhtsa.gov

As I was entering the freeway, the car was hit by an object which came flying at the vehicle from the adjacent lane. The impact of the object hitting the front bumper of the vehicle caused the hood "airbags" (pedestrian actuator system) to deploy. With the deployment of the hood airbag the hood opened from the back and would not close back up as force of the airbags broke the hinges on the hood. For three days I searched for someone who could fix the vehicle, but no one knew how to do it. Finally, an Infiniti certified collision shop took the vehicle in but advised me they also did not ever repair such issue and would have to receive on-phone training from Infiniti. I proceeded to call Infiniti and file a consumer's report. My car sat in the shop for 3 months as I was told the parts were not available for repairing the vehicle. Finally, the car was completed and returned to me Nov 20. There is a warning light inside vehicle that hood is open. Some of the car's inside lights are not working. The car's headlights are altered and only a very low amount of beam light is now flashing while driving at night. I have made several attempts in my 3 month ordeal to get an appropriate response from Infiniti (asking them why they put a device on a vehicle that no one knows how to work on), but to no avail. I do not feel safe in the vehicle and do not like being Infiniti's guinea pig for a device that no one knew how to work on, and which obviously might not have been repaired correctly judging by an inside light still being on that shows hood open.

Source: NHTSA complaint ODI #11556831 · view all complaints for this vehicle at nhtsa.gov

While the vehicle was being operated under normal driving conditions, the hood unexpectedly disengaged and flew upward from the windshield side of the vehicle. This sudden and dangerous event substantially obstructed the driver's visibility and created an immediate risk of catastrophic injury, death, and property damage. Fortunately, no collision occurred; however, the potential consequences of such a failure are self-evident.

Source: NHTSA complaint ODI #11752795 · view all complaints for this vehicle at nhtsa.gov