Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Airbags recall
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
- Remedy
- Toyota will notify owners. Depending on the vehicle model, dealers will replace the front driver inflator, front passenger airbag inflator, the airbag assembly, or the front passenger airbag sub-assembly and inflator. The recall began November 20, 2019. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are J0A, J0B, and J0C. Lexus' numbers for this recall are JLI, JLJ, and JLK.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Airbags recall
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
- Remedy
- Toyota will notify owners. Depending on the vehicle model, dealers will replace the front passenger air bag inflator, or replace the air bag assembly. The recall began February 15, 2019. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are "Zone A" Toyota: G0P, Lexus: GLG; "Zone B" Toyota: G0R, Lexus GLH; "Zone C" Toyota: H0A, and Lexus: HLA.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Airbags recall
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
- Remedy
- Toyota will notify the Toyota, Scion and Lexus owners. General Motors will contact the Pontiac owners. Depending on the vehicle model, dealers will replace the front passenger air bag inflator, or replace the air bag assembly. The recall began on January 29, 2018. Owners may contact Toyota customer service at 1-800-331-4331, or Pontiac customer service at 1-800-762-2737. Toyota's numbers for this recall are "Zone A" Toyota: G0P, Lexus: GLG; "Zone B" Toyota: G0R, Lexus GLH; "Zone C" Toyota: H0A, and Lexus: HLA.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Airbags recall
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
- Remedy
- Toyota will notify the Toyota and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on December 6, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for interim notification for this campaign are G1P (Toyota Zone A), G1R (Toyota Zone B), G2G (Lexus Zone A), and G2H (Lexus Zone B). Toyota's numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), GLG (Lexus Zone A), and GLH (Lexus Zone B).
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.
- Remedy
- TOYOTA FILED AN AMENDED DEFECT REPORT ON NOVEMBER 25, 2009, STATING THAT DEALERS WILL MODIFY THE ACCELERATOR PEDAL AND, ON CERTAIN VEHICLES, ALTER THE SHAPE OF THE FLOOR SURFACE UNDER THE PEDAL. THESE CHANGES ADDRESS THE RISK OF PEDAL ENTRAPMENT DUE TO INTERFERENCE WITH THE FLOOR MAT. REDESIGNED ACCELERATOR PEDALS WILL BECOME AVAILABLE BEGINNING IN APRIL 2010 AND DEALERS WILL REPLACE ANY MODIFIED PEDAL WITH THE NEW PEDAL IF DESIRED. ALSO, DEALERS WILL REPLACE ANY GENUINE TOYOTA OR LEXUS ALL-WEATHER FLOOR MATS WITH REDESIGNED ALL-WEATHER MATS, OR REPURCHASE THE PREVIOUS MATS FROM OWNERS WHO DO NOT WANT THE NEW ONES. ADDITIONALLY, SOFTWARE MODIFICATIONS WILL BE INSTALLED ON CAMRY, AVALON AND LEXUS ES 350, IS 350 AND IS 250 MODELS THAT WILL ENSURE THAT THE BRAKE OVERRIDES THE ACCELERATOR IN THE EVENT BOTH BRAKE AND ACCELERATOR PEDALS ARE APPLIED. TOYOTA WILL BEGIN MAILING LETTERS TO OWNERS ON DECEMBER 31, 2009. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331, LEXUS AT 1-800-255-3987.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
7
Most reports here involve unintended acceleration. Of these, 3 mention a crash, 4 mention an injury.
Read full complaint
2010 MERCEDES BENZ E550. CONSUMER WRITES IN REGARDS TO KEYLESS IGNITION SYSTEM ISSUES AND AUTO-OFF PUSH BUTTON MECHANISM INSTALLATION TO PREVENT CARBON MONOXIDE POISONING. *SMD THE CONSUMER STATED THE VEHICLE WAS PARKED IN THE GARAGE. THE NEXT DAY THE GARAGE AS WELL AS THE ENGINE WAS NOTICEABLY HOT. 2 ADULTS WERE LATER FOUND UNCONSCIOUS IN THE HOME FROM CARBON MONOXIDE POISONING. *JS
Source: NHTSA complaint ODI #10949390 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
5
Most reports here involve software faults. Of these, 1 mention a crash, 1 mention an injury.
Read full complaint
VEHICLE FAILED TO START WHEN PROPER PROCEDURE WAS FOLLOWED, THAT IS DEPRESSING THE BRAKE AND THEN WHEN GREEN LIGHT ILLUMINATES ON STARTER BUTTON ON DASHBOARD, PRESSING THAT BUTTON. THIS HAS HAPPENED OVER FIFTY TIMES. VEHICLE HAS BEEN INSPECTED AT LOCAL LEXUS DEALERSHIP OVER THE COURSE OF AT LEAST FIVE SEPARATE DAYS. A COMPREHENSIVE SET OF DIAGNOSTIC TESTS WERE PERFORMED AT DEALERSHIP DURING ONE OF THESE INSPECTIONS WHEN CAR FAILED TO START IN THEIR SERVICE DEPARTMENT WHILE TECHNICIAN WAS BEING OVERSEEN BY A DIAGNOSTIC EXPERT FROM THE DEALERSHIP. I WAS TOLD THEY COULD NOT FIND ANY PROBLEM, AND SHOULD CALL AGAIN IF IT SHOULD REOCCUR. THEY SAID THERE WAS NO RECORD OF THIS HAPPENING BEFORE SO THERE WAS NOTHING ELSE THEY COULD DO. DO YOU HAVE RECORD OF THIS HAPPENING WITH EITHER OTHER LEXUS OR ANY VEHICLES SIMILARLY EQUIPPED, AND IF SO ARE THERE ANY REPAIR STEPS THAT CAN BE UNDERTAKEN? MY WIFE AND I ARE VERY NERVOUS ABOUT TRYING TO DRIVE THE VEHICLE, BECAUSE WE NEVER KNOW IF WE WILL BE STRANDED SOMEWHERE AND UNABLE TO GET TO HOME OR SAFETY. THIS HAS HAPPENED WHEN THE VEHICLE WAS PARKED IN OUR GARAGE OR AT A SHOPPING AREA, AND IT WAS NOT IDLING OR RUNNING, BUT IN. THE "OFF" MODE. THESE EVENTS OCCURRED 4/3/2018, 4/4/2018, 10/25/2018 THRU 11/1/2018 THE VEHICLE WAS NOT BEING DRIVEN BETWEEN 5/11/2018 AND 10/13/2018 BECAUSE MY WIFE AND MYSELF WERE LIVING IN ANOTHER LOCATION, AND SAID VEHICLE WAS HOUSED IN A LOCKED GARAGE WITH A BATTERY CHARGER ATTACHED (TRICKLE CHARGER), THAT WAS PURCHASED FROM AN AUTHORIZED LEXUS DEALER. CAR AND CHARGER WERE CHECKED EVERY TWO WEEKS TO MAKE SURE CHARGER WAS WORKING. CHARGER OPERATED PROPERLY DURING THAT ENTIRE TIME SPAN.
Source: NHTSA complaint ODI #11144974 · view all complaints for this vehicle at nhtsa.gov
Brakes
6
Most reports here involve loss of braking. Of these, 2 mention a crash.
Read full complaint
HAPPENED IN A RESIDENTIAL NEIGHBORHOOD. IN MOTION TO MAKE A TURN AROUND FROM THE MAIN STREET INTO A SIDE STREET. I WANTED TO HEAD BACK THE DIRECTION FROM WHERE I HAD JUST BEEN. I WAS MOVING VERY SLOWLY BECAUSE OF THE SMALL TURNING RADIUS.I WAS JUST TURNING INTO THE VERY OPENING OF THE SIDE STREET. UPON CURVING INTO THE "U" OF MY TURN THE CAR FIERCELY PROPELLED FORWARD. IT FELT LIKE IT WAS ATTEMPTING A "0 TO 60" LAUNCH. I LOOKED AT MY FOOT IN DISBELIEF THAT I MAY HAVE BEEN ON THE GAS PEDAL .NO... MY FOOT WAS ON THE BRAKE. MY CAR CRASHED INTO A LARGE ROCK/BOULDER RESIDENTIAL LANDSCAPE THAT STOPPED IT. I SHUT MY ENGINE OFF. PASSENGER SIDE REAR WHEEL WAS OFF THE GROUND. FRONT RIGHT WAS ELEVATED ON TOP OF ROCKS. I WAS FINE. VERY SHAKEN AND IN DISBELIEF OF THE RAPID LAUNCH AND SITUATION. RAPID CAR HAD TO BE TOWED. EXTERIOR DAMAGE. UNDERSIDE DAMAGE AS WELL.
Source: NHTSA complaint ODI #11128702 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
1
Most reports here involve other issues.
Read full complaint
TL* THE CONTACT OWNS A 2010 LEXUS ES350 EQUIPPED WITH YOKOHAMA TIRES. SIZE 245/40/R18. THE CONTACT STATED THAT WHILE DRIVING 35 MPH OVER A ROAD DAMAGE, THE TIRE EXPLODED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY REPLACED THE TIRE. THE CONTACT STATED THAT THE FAILURE RECURRED ON TWO ADDITIONAL TIRES. THE FAILURE MILEAGE OF THE TIRE AND THE VEHICLE WAS 6,000.
Source: NHTSA complaint ODI #10503186 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
106
Most reports here involve airbags not deploying. Of these, 4 mention a crash, 4 mention an injury.
Read full complaint
TL* THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V005000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. IRA LEXUS MANCHESTER (18 KILTON RD, BEDFORD, NH 03110, (603) 218-3500) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Source: NHTSA complaint ODI #11207707 · view all complaints for this vehicle at nhtsa.gov
Structure & body
3
Most reports here involve other issues.
Source: NHTSA complaint ODI #10488638 · view all complaints for this vehicle at nhtsa.gov
Other systems
9
Most reports here involve unintended acceleration.
Read full complaint
The contact owns a 2010 Lexus ES350.The contact stated while driving at various speeds, the sun was reflecting on the dashboard. There was a mirror-like image obstructing the driver's vision. The contact stated that there was a shiny substance on the dashboard. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and provided a case number. The failure mileage was approximately 91,000.
Source: NHTSA complaint ODI #11503596 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2010 has 137 complaints on file, fewer than the 2011 (153). Of the 8 model years of the Lexus ES350 we cover, the 2011 has the most (153). Older model years have had longer to collect complaints.