I started my vehicle and drove about 1/2 mile when the car started acting like it was running out of gas. I pulled over and got about 1gallon of gas in a gas can and put it in the vehicle. I turned the car back on and drove about 2 blocks when the vehicle started jumping like it was going to run out of gas again. The vehicle then shut down while I was driving it. I made it to the side of the road and put the vehicle in park and turned off the ignition with the push start button. I tried to start the vehicle again with the push start button and the vehicle would just try to start but just crank and not turn on. This ended up being a fault fuel pump. After some research I was able to find out Lexus had several thousand vehicles of the same year make and model recalled due to a faulty fuel pump that goes out while driving causing a dangerous driving condition which is exactly what occurred in my vehicle. I contacted Lexus and was told my vehicle was not included in the recall which I don’t understand due to the fact that my fuel pump went out while was driving. I am requesting this issue be investigated and the vehicle be added to the list of recalled vehicles with faulty fuel pumps

Source: NHTSA complaint ODI #11607669 · view all complaints for this vehicle at nhtsa.gov

We purchased this vehicle in mid 2018. In October of 2018 Lexus issued a customer support process ZLZ which covered our vehicle for problems with the dashboard. At that time, we had no deterioration of our dashboard so we did not respond. The Lexus program expired in 2021. In the last two years, our dashboard has deteriorated quite substantially becoming sticky and more importantly, becoming very reflective. This condition is a serious safety issue for day and night driving as light reflects up on the windshield and obscures vision out of the windshield. We took the vehicle to Lexus San Diego in August of 2024 and they declined to address the repair as a defect and offered to replace the dashboard for approximately $3000. At that time I called the Lexus Corporate Dept and they said that it could fall under the support program again if they re-opened the program. The representative did not offer any timeline for that happening. I sent correspondence to Lexus Corporate in Oct of 2024 and finally heard back on 11/08/2024 that they would only offer a customer paid fix of approximately $2200.00. The dashboard is definitely defective (soon to be inoperable) and creates a very significant safety problem. I do not understand or agree with Lexus not addressing it properly.

Source: NHTSA complaint ODI #11624496 · view all complaints for this vehicle at nhtsa.gov

LEXUS INBOX X [XXX] <[XXX]@GMAIL.COM> 10:23 AM (0 MINUTES AGO) TO ME I OWN A 2011 LEXUS ES 350. ON 12/10/2015 I WAS PARKING IN A CHURCH PARKING LT WHEN SUDDENLY MY CAR ROARED LIKE AN AIRPLANE AND SURGED UP A HILL THROUGH AN IRON GATE AT A CEMETERY, DOWNING A STONE PILLAR AND FINALLY COMING TO A STOP ON TOP OF A HEADSTONE. I CANNOT DESCRIBE THE SHEER PANIC I EXPERIENCED. MY FIRST THOUGHT WAS THANK GOD NO ONE WAS IN FRONT OF ME. THE PREVIOUS DAY I PICKED UP MY 5 YR OLD GRANDDAUGHTER AT HER ELEMENTARY SCHOOL. CHILDREN COULD HAVE BEEN KILLED!!!! I CAN NEVER DRIVE THIS CAR AGAIN. I BELIEVE IT WILL BE TOTALED ANYWAY. IT'S AT EDDIE'S AUTO BODY IN MOODUS, CONNECTICUT. I RETIRED 2 1/2 YRS AGO FROM P&W AIRCRAFT AS A PERFORMANCE ENGINEER TO BUY THE CAR OF MY DREAMS WHICH TURNED OUT TO BE MY WORST NIGHTMARE. FOLLOWING ARE OTHER EXAMPLES OF THE SAME ISSUE. PLEASE INVESTIGATE THIS TO SAVE LIVES! [XXX] [XXX] MOODUS, CT. 06469 [XXX] VIN UNAVAILABLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

Source: NHTSA complaint ODI #10810656 · view all complaints for this vehicle at nhtsa.gov

The vehicle has severe rust and corrosion underneath affecting the suspension. The brakes and power steering needed repairs but the service would cause even more damage to the vehicle. The vehicle was confirmed by sterling mcall lexus of clear lake. 18160 Gulf Fwy, Houston, TX 77546. and also Firestone Center Pearland 2908 Broadway St, Pearland, TX 77581. This vehicle is unsafe to operate due to the corrosion. An accident may soon occur.

Source: NHTSA complaint ODI #11488619 · view all complaints for this vehicle at nhtsa.gov

The contact owned a 2011 Lexus ES 350. The contact stated that while driving at 40 MPH, another vehicle crossed over into oncoming traffic, resulting in a head-on collision with the contact's vehicle. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact insurance provider. A police report was filed, and injuries were reported. The contact's wife was transported to an area hospital by EMT and treated for injuries to her right shoulder, left hip, left femur, and left foot, requiring surgery on her shoulder, hip, and femur. The contact also stated that it was required that a stint be placed in his wife's heart. The contact mentioned the injuries sustained resulted in over $1 million in medical treatment. The manufacturer was not notified of the failure. The failure mileage was unknown.

Source: NHTSA complaint ODI #11586401 · view all complaints for this vehicle at nhtsa.gov

2011 LEXUS ES. CONSUMER WRITES IN REGARDS TO BROKEN DOOR HANDLE. THE CONSUMER STATED THE OUTSIDE DOOR HANDLE WAS BROKEN, THE DRIVER'S SEAT COVER AND OUTER BOLSTER SECTIONS WERE DAMAGED, AND THE ROOF PAINT WAS PEELING. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE.

Source: NHTSA complaint ODI #11433846 · view all complaints for this vehicle at nhtsa.gov

I purchased the car on Feb 9, 2014 at the above Lexus Dealership. $26,596. My dashboard is melting and it’s definitely a safety hazard. When materials used in the dashboard are prone to melting or degrading in extreme heat, potentially obstructing the driver's view and impacting visibility. At times I couldn't see and I almost had an accident when the sun reflected in my eyes. It’s a defect that Lexus is aware of because they offered to fix it under the Customer Support Program (Takata Economic Loss Class Action Settlement). Furthermore, by way of legal agreement, the ZLZ warranty enhancement coverage extends to my vehicle until January 8, 2026. However, I should not have to rely on this legal agreement to get Lexus to take care of this repair which has been determined as a defective product/material. I contacted Lexus HQ 716-941-2295 on November 21, 2024. Lexus said they would not be responsible. The law recognizes concepts of negligence and strict liability to hold sellers liable for defective goods even when no contract existed. Furthermore, regarding this dashboard defect, there is liability based on the breach of a warranty for the sale of this defective product. Regarding negligence and strict liability, the law has expanded the scope of warranty protections for consumers. This is true both of liability for express promises made by the sellers regarding the quality of products, and the protections the law presumes when sellers offer goods for sale. Lexus knows that when a seller makes a representation at the time of sale regarding the quality of the product, that product is said to be under warranty. Lexus should not continue to avoid responsibility using the excuse of time limitations on the warranty item. Lexus should authorize the repair.

Source: NHTSA complaint ODI #11628978 · view all complaints for this vehicle at nhtsa.gov