Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Safety recall
A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will update the rearview camera software or replace the rearview camera, as necessary, free of charge. Owner notification letters were mailed May 15, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 26LB02 and 26LA02.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Seat belts recall
A damaged seat belt may not adequately restrain an occupant, increasing the risk of injury during a crash.
- Remedy
- Dealers will inspect the seat belt webbing and replace the seat belt assembly if necessary, free of charge. Owner notification letters were mailed March 20, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TA03 and 25LA03.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Brakes recall
A damaged brake line can cause a brake fluid leak, reducing brake performance and increasing the distance required to stop the vehicle. Wheel detachment can result in a loss of vehicle control. Either condition increases the risk of a crash.
- Remedy
- Dealers will inspect and tighten the front brake caliper mounting bracket and hub bearing bolts, as necessary, free of charge. In addition, any damaged components will be replaced, free of charge. Owner notification letters were mailed January 23, 2025. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24TA14 and 24LA08.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
A head restraint that is inadvertently removed and not reinstalled can increase the risk of injury during a rear-end crash.
- Remedy
- Dealers will replace the driver and front passenger seat head rest assemblies, free of charge. Owner letters were mailed February 14, 2025. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24LB06 and 24LA06.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
1
Most reports here involve unintended acceleration. Of these, 1 mention a crash.
Read full complaint
The contact owns a 2025 Lexus NX 250. The contact stated that while parking in a disabled spot, going forward, the vehicle struck a handicap post during an unintended acceleration, which then crashed into the parked vehicle in front before the contact was able to shift the vehicle into park. The contact stated that the vehicle went over the parking barriers between the spots. The front of the vehicle and the driver's side fender were damaged, and there was property damage from the handicap post. The vehicle came to a stop after hitting the post. The contact then reversed the vehicle and shifted it into park. The contact mentioned that the failure occurred during rainy weather conditions and confirmed that the accelerator pedal was not depressed during the time of the failure. No air bags were deployed. The vehicle was able to be driven from the crash scene. There were no injuries sustained, and the other parked vehicle that was crashed into was unoccupied. The contact stated that before and after the incident, no warning lights were illuminated. A police report was filed. The vehicle had not been diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 9,710.
Source: NHTSA complaint ODI #11709250 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
3
Most reports here involve other issues.
Read full complaint
Our 19-month old Lexus NX450h with under 7,000 miles on it was not driven for a week. When we went to start the vehicle this morning, the car would not unlock via the keyfob, credit card key or app. The car required AAA to open the doors and jump start it. This is a very common failure with the 12-volt battery in the Lexus NX hybrids. This could result in a motorist being left stranded somewhere.
Source: NHTSA complaint ODI #11757206 · view all complaints for this vehicle at nhtsa.gov
Brakes
2
Most reports here involve loss of braking. Of these, 2 mention a crash, 1 mention an injury.
Read full complaint
My wife was backing out of a parking space and her car did not give a warning nor did it stop as she hit another parked car. Damage to both cars was substantial and if the car was operating properly she should NOT have been able to hit another car in the manner she did. The car has been recalled for similar problems. I filed a complaint with Lexus who did an investigation and indicate there was no problem with the system. I can only say that if a person was behind the car she would have most likely run them down. The car DID NOT STOP as it was supposed to.
Source: NHTSA complaint ODI #11718656 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
5
Most reports here involve corrosion.
Read full complaint
I purchased a brand new 2025 Lexus with only 3 miles recently I had a nail in my tire and took my vehicle to a local tire shop who could not removed the tire to put a patch because I did not have tire lock key; we searched the vehicle from top to bottom one was never given to me at the time of purchase. I contacted Lexus of Palm Beach several times and left a message for my service advisor BK and texted BK no response and several messages for the service manager who to this date has never called me back, finally BK told me that “Lexus had a new system and he didn’t received the messages” I reside in [XXX] and BK promised to coordinate with the dealership I provided him for me to obtain a tire lock key, this was June and I never heard back from BK. Last night I had issues with a different tire late at night and because I could not remove the tire I had to have my vehicle towed. However upon requesting Lexus tow company I had to wait 198 hours in for help by myself in a closed business parking lot for AAA called by the Lexus Roadside Assistance. Lexus has placed me in a life endangering situation. I am now stranded at my house with an inoperable vehicle and cannot go to work; the local dealership in Tampa does not have any appointments; this could have been avoided if not for the negligence of Lexus. Review the roadside service ticket which has my contact information I am requesting an immediate call from the dealership of Lexus of Palm Beach 5700 Okeechoobee Blvd West Palm Beach FL 33417. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Source: NHTSA complaint ODI #11754120 · view all complaints for this vehicle at nhtsa.gov
Structure & body
4
Most reports here involve software faults.
Read full complaint
The interior door latch is electronic with a manual lever in case it loses power. The problem is the electronic latch will occasionally malfunctions, and the door is partially open. When this happens, you cannot get the door to open all the way with the electric door latch or the manual door latch. The only way to get it open is to pull very hard on the door to close it again or get someone to push on the outside of the door. I alerted the dealer about this, and they said I have to push harder when I open the door. This has happened to me many times. The safety issue here is plain. If a person is not strong enough to pull the door closed it will not open.
Source: NHTSA complaint ODI #11751260 · view all complaints for this vehicle at nhtsa.gov
Other systems
2
Most reports here involve fluid leaks.
Read full complaint
The Lexus NX 350 has developed a very strong odor coming from the ventilation system. The smell is consistent with standing water, stale moisture, and/or mold. This is a significant health and safety concern, as I am worried there may be standing water or mold, potentially including black mold, within the HVAC/ventilation system. If mold or contaminated moisture is present, it could potentially be circulated throughout the vehicle and contribute to respiratory irritation or allergy symptoms. I brought this concern to the dealership’s attention during a routine service visit. The cabin air filter was replaced, but this did not resolve the odor or the underlying issue. The ventilation system and potential sources of moisture have not been adequately investigated or resolved, however online review do note this is a common issue with this model. Other than routine maintenance performed by the dealership, the vehicle has not been inspected or serviced elsewhere, and I have not experienced any other issues with the vehicle. I am requesting a thorough inspection of the HVAC/ventilation system and any potential sources of water intrusion or moisture to determine the cause of the odor and ensure the vehicle is safe to operate. I am very conserned with a silent health issue, lightly brished off that may lead to lung issues ond other respitory concerns. Please take this matter seriously.
Source: NHTSA complaint ODI #11758089 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2025 has 17 complaints on file, fewer than the 2024 (45). Of the 11 model years of the Lexus NX we cover, the 2024 has the most (45). Older model years have had longer to collect complaints.