Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Exterior lighting recall
If the reverse light remains illuminated in a gear other than reverse, it may cause confusion about the driver's intention to other motorists, and increase the risk of a crash.
- Remedy
- MBUSA will notify owners, and dealers will replace the lighting control unit, free of charge. Owner notification letters were mailed June 10, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022050004.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Seat belts recall
An unrestrained occupant has an increased risk of injury in the event of a crash.
- Remedy
- MBUSA will notify owners, and dealers will secure the middle seat belt buckle, free of charge. The recall began December 18, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020110005.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Transmission recall
If the transfer case disconnects from the rear axle differential the vehicle could stall, increasing the risk of a crash.
- Remedy
- The affected vehicles are still in dealer inventory, therefore no owners will be notified. Dealers will replace the drive shaft, free of charge. Both vehicles were repaired in December 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020100020.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
If a driver's seat fastener bolt fails, the seat may not be properly secured, increasing the risk of injury in a crash.
- Remedy
- MBUSA will notify the owner, and a dealer will inspect the driver's seat fastening bolts, tightening them as necessary, free of charge. The recall began August 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020080010.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Electrical system recall
Damaged wires may cause the rear side air bags to not deploy as intended. Additionally, the driver may not be warned if the second row right seat is not locked into place correctly after using the "Easy Entry" function. Either of these scenarios can increase the risk of injury in the event of a crash.
- Remedy
- MBUSA will notify owners, and dealers will inspect and reroute the wiring harness as necessary, and repair any wire damage, free of charge. The recall began June 4, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020050009.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
Improperly adjusted head restraints increase the risk of injury to the third row seat passengers in the event of a crash.
- Remedy
- MBUSA will notify owners, and dealer's will provide a supplementary owner's manual booklet with the necessary information, free of charge. The recall began November 22, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019090005.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Fuel system recall
A fuel leak in the presence of an ignition source increases the risk of a fire.
- Remedy
- MBUSA will notify owners, and dealers will replace the fuel tank, free of charge. The recall began October 18, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019090001.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Structure recall
Water in the passenger compartment may affect the vehicle's electrical systems, increasing the risk of a crash or injury.
- Remedy
- MBUSA will notify owners, and dealers will seal the affected area, free of charge. The recall began July 31, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019060007.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Airbags recall
An air bag that does not deploy as intended can increase the risk of injury in the event of a crash.
- Remedy
- MBUSA has notified dealers. All affected vehicles are still within the manufacturer's control. Dealers will replace the passenger air bag module, free of charge. The recall began August 14, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019070011.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
8
Most reports here involve sudden stalling.
Read full complaint
Hear a clicking sound when I drive the vehicle - like a metronome. It happens randomly and I am not able to recreate it when I take the car in for service. I recorded a video of it when it happened and showed it to the dealership service department - They said they hear the sound but cannot do anything about it unless they can hear it when they take it for a test drive. This has been happening for atleast two years now from when the car had 25000 miles to even now when it has 61,000 miles. It does not matter what speed I am driving it. Once it starts it continues till I stop the car and turn it off .
Source: NHTSA complaint ODI #11557537 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
7
Most reports here involve software faults.
Source: NHTSA complaint ODI #11564520 · view all complaints for this vehicle at nhtsa.gov
Brakes
4
Most reports here involve loss of braking. Of these, 1 mention a crash.
Read full complaint
What component or system failed or malfunctioned, and is it available for inspection upon request? THE BRAKES & EMERGENCY BRAKES - YES - THE CAR WAS TOWED TO MERCEDES How was your safety or the safety of others put at risk? THE CAR COULD & DID NOT STOP Has the problem been reproduced or confirmed by a dealer or independent service center? MERCEDES TOOK THE CAR OVER A MONTH AGO. NO ONE EVER CALLS ME BACK AND THEY GAVE 3 CASE NUMBERS - I HAVE MADE OVER 16 CALLS Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO. THE DEALER WHERE THE CAR IS SAYS MERCEDES HAS NOT CONTACTED THEM. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO WARNING - NO AVOIDANCE - NO BRAKES - THE BRAKES GOT SOFT OR LIKE A SPONGE, YOU HAD TO GO TO THE FLOOR - THEN THEY FAILED. - I DID GET A CAMERAS NOT WORKING WARNING AT TIMES - AS WELL AS THE CAR SWERVING AWAY FROM THINGS THAT WERE NOT THERE.
Source: NHTSA complaint ODI #11479257 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
4
Most reports here involve loss of steering. Of these, 1 mention a crash.
Source: NHTSA complaint ODI #11497972 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
2
Most reports here involve airbags not deploying. Of these, 1 mention a crash, 2 mention an injury.
Read full complaint
My 2020 GLE350 met with an accident on 1/20/2023. My wife was driving this vehicle on the freeway at about 40-50mph and she rear ended a Toyota Camry that was ahead of her. Mt complaint is two fold - The airbags did not deploy - The Active Brake Assist system failed to work The collision is a major one. You can see from the pictures. The body shop, an approved vendor for my insurance Geico, has prepared an estimate for $25,487. My vehicle has been in the body shop since the day of the accident. On 1/27/23, the estimate was prepared. I have to approve it and they will start the work anytime this week. This high repair cost is an indicator of a major collision. In such a major collision, I'd expect - Airbags should have deployed. The Camry's airbag did deploy, so should have ours. My wife suffered a strong whiplash. She has severe neck, shoulder, elbow pain and headaches. She is scheduled to undergo physical therapy. If the airbags deployed, these injuries could have been avoided. - The Active Brake Assist system should have been activated during the rear end collision. It should have detected and avoided the collision. However, it failed to deploy too. Few times when I back up, this safety feature has been very useful. It will identify moving objects like pedestrians, vehicle crossing and automatically apply the brakes and prevent potential collision. However, when we needed it most, it failed to save us. The automatic braking didn't happen. There were no visual or acoustic warnings prior to the collision. One of the main reasons I bought GLE350 was for this safety feature. I am so disappointed by this catastrophic failure and questioning whether I should drive this Mercedes anymore. Because of these safety failures, I really worry about driving this vehicle and bringing to NHTSA's attention. Please investigate this safety failure. Year: 2020 Make: Mercedes Benz Model: GLE350W4 Mileage: 30K miles approximately
Source: NHTSA complaint ODI #11504347 · view all complaints for this vehicle at nhtsa.gov
Structure & body
5
Most reports here involve premature wear.
Source: NHTSA complaint ODI #11578490 · view all complaints for this vehicle at nhtsa.gov
Other systems
5
Most reports here involve software faults.
Read full complaint
The contact owns a 2020 Mercedes-Benz GLE350. The contact stated while driving at an undisclosed speed, the air conditioner failed to operate. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the A/C evaporator and A/C receiver drier needed to be replaced. The vehicle was not repaired. The contact stated that the issue was a known failure. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 62,000.
Source: NHTSA complaint ODI #11587883 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2020 has 35 complaints on file, more than the 2018 (26) and more than the 2021 (11). Of the 6 model years of the Mercedes-Benz GLE350 we cover, the 2017 has the most (62). Older model years have had longer to collect complaints.