Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Electrical system recall
An overheated ground connection can increase the risk of a fire.
- Remedy
- Dealers will inspect and secure the 12-Volt ground connection as necessary, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Structure recall
Detached trim bars may cause a road hazard and increase the risk of a crash or injury.
- Remedy
- Dealers will inspect and secure the rear window trim bars, as necessary, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of previous recall number 22V-680. MBUSA's number for this recall is 2023040011.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Steering recall
A loss of steering control can increase the risk of a crash.
- Remedy
- Dealers will replace the steering coupling locking screw, free of charge. Owner notification letters were mailed January 27, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022120016.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
5
Most reports here involve unintended acceleration.
Read full complaint
The contact owns a 2022 Mercedes-Benz GLE350. The contact received notification of NHTSA Campaign Number: 23V880000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Source: NHTSA complaint ODI #11585255 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
1
Most reports here involve software faults.
Read full complaint
The contact owns a 2022 Mercedes-Benz GLE350. The contact stated that after his wife placed the key fob in the interior of the vehicle and closed the door, the vehicle inadvertently locked the doors. As a result, the contact stated that his young child was locked inside the vehicle with no way for his wife to remove him from the vehicle. The contact’s wife was able to instruct the toddler how to unlock the vehicle using the key fob. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 7,600.
Source: NHTSA complaint ODI #11527450 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
1
Most reports here involve premature wear.
Read full complaint
The contact owns a 2022 Mercedes-Benz GLE350. The vehicle was originally equipped with Cooper Tires, Tire Line: Discoverer SRX LE, Tire Size: 275/50/R20, DOT Number: U93U1YB2521. The contact stated while driving approximately 35 MPH, the tires started making a humming noise all around the vehicle. The contact stated that he noticed the noise after the tires were rotated. The contact stated no warning light was illuminated. The vehicle was taken to a local tire dealer who diagnosed and determined that the tires had unusual wear on the tread. The dealer recommended replacement of all four tires. The contact stated that the tires were original equipment. The manufacturer had been informed of the failure. The failure mileage was approximately 6,000.
Source: NHTSA complaint ODI #11494134 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
1
Most reports here involve airbags not deploying. Of these, 1 mention a crash, 1 mention an injury.
Read full complaint
The contact owned a 2022 Mercedes-Benz GLE350. The contact stated that while stopped at a traffic light, another vehicle in the opposite direction ran the red light. A third vehicle struck the second vehicle that ran the red light and caused that vehicle to crash into the driver's side front corner of his vehicle. It resulted in a three-vehicle collision. The air bags did not deploy upon impact. The contact received medical attention for a concussion, neck and shoulder injuries, as well as numbness in his left arm. A police report was filed. The vehicle was towed to the body shop and was not yet deemed totaled by the insurance company. The dealer was made aware of the failure but informed the contact that they did not perform auto-collision repairs. The manufacturer was made aware of the failure and a case was opened. The manufacturer initially informed the contact that a technician would inspect the vehicle within 48 hours. However, the manufacturer later declined to provide any assistance. The failure mileage was 1,192. The contact stated that when the vehicle is in eco mode, the air bags will not deploy.
Source: NHTSA complaint ODI #11488071 · view all complaints for this vehicle at nhtsa.gov
Structure & body
3
Most reports here involve other issues.
Read full complaint
As I was Driving on and heard loud popping sound above me, when pulled over and investigate saw that the glass between the windshield and Panasonic roof had spontaneously cracked all the way across ( they were no othervehicles within the distance for it to an outside object hitting it). Plus I saw nor heard anything coming in contact with the vehicle
Source: NHTSA complaint ODI #11532823 · view all complaints for this vehicle at nhtsa.gov
Other systems
1
Most reports here involve software faults.
Read full complaint
The car give incorrect proximity beeps which could distract the driver. One day I was standing in the middle lane on the red light and the proximity sensors started beeping for no reason. It startled me and could have lead to distraction and possible accidents.
Source: NHTSA complaint ODI #11456276 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2022 has 12 complaints on file, more than the 2021 (11). Of the 6 model years of the Mercedes-Benz GLE350 we cover, the 2017 has the most (62). Older model years have had longer to collect complaints.