Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Suspension recall
The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
- Remedy
- Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Steering recall
Ball joint separation can cause a loss of vehicle control, and increase the risk of a crash.
- Remedy
- Nissan will notify owners, and dealers will inspect the transverse link's lot codes, and if necessary, replace them and perform a vehicle alignment, free of charge. Owner notification letters were mailed on May 6, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC797.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
8
Most reports here involve unintended acceleration. Of these, 1 mention a crash, 1 mention an injury.
Read full complaint
CVT Transmission failed at 82k miles. Diagnosed at Midas, specific Transmission shop and local Nissan dealership as needing full replacement. Notified Nissan Consumer Affairs, they created a case but refused to fully replace it, offered to pay only 50% of approximately $9k.
Source: NHTSA complaint ODI #11750646 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
2
Most reports here involve other issues.
Read full complaint
My 2020 Nissan Murano SV driver side headlight failed. This headlight is suppose to be a “sealed for life” unit. This failure created an immediate driving hazard. There was heavy moisture intrusion on with the driver side, the headlight stopped working, creating a visibility hazard. The moisture intrusion / headlight outage triggered a “Headlight System Error “ on the dash. My 2020 Nissan is garage parked, no accident. My Nissan has 28,800 miles. I have taken pictures, to show that the headlight lense is pristine condition. My Nissan is at the repair shop, getting a new OEM original Nissan Headlamp replaced. The cost of this replacement headlamp is $1851. And a labor charge of approximately $380. $2241.00 repair cost. I instructed my mechanic that I wanted the failed unit for future reference if needed.
Source: NHTSA complaint ODI #11713967 · view all complaints for this vehicle at nhtsa.gov
Brakes
13
Most reports here involve software faults. Of these, 1 mention an injury.
Read full complaint
It has occurred on a few occasions where the emergency braking system has enabled with no obstructions nearby most commonly while backing up into a parking spot but the recent situation of it automatically breaking on the highway while doing 60 with no other vehicles nearby, my wife attempted the gas pedal to disengage the system but it did not affect the braking.
Source: NHTSA complaint ODI #11732815 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
8
Most reports here involve loss of steering.
Read full complaint
The contact owns a 2020 Nissan Murano. The contact stated while the vehicle was at Now Auto Care for a service appointment, the contact was informed that the driver's and passenger's side control arms were unusually worn and failing. The contact was advised to take the vehicle to the dealer. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 85,960.
Source: NHTSA complaint ODI #11740299 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
3
Most reports here involve software faults.
Source: NHTSA complaint ODI #11671350 · view all complaints for this vehicle at nhtsa.gov
Structure & body
9
Most reports here involve fluid leaks.
Source: NHTSA complaint ODI #11740538 · view all complaints for this vehicle at nhtsa.gov
Other systems
2
Most reports here involve other issues.
Source: NHTSA complaint ODI #11683631 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2020 has 45 complaints on file, more than the 2019 (43) and more than the 2021 (16). Of the 13 model years of the Nissan Murano we cover, the 2015 has the most (203). Older model years have had longer to collect complaints.