I am reporting a serious safety issue involving my 2025 Nissan Murano SL, purchased on April 21, 2026. On May 9, 2026, while driving from [XXX] to [XXX] , the vehicle began experiencing repeated failures at stoplights and in traffic. While stopped at red lights with the vehicle in drive, the vehicle unexpectedly shifted into neutral and shut off when I removed my foot from the brake pedal and attempted to accelerate. This first occurred on [XXX] at [XXX] . The issue then occurred again at [XXX] and [XXX] . Concerned for my safety, I drove directly to the dealership for service evaluation. The dealership performed a diagnostic scan but reported that no fault codes were found. I was advised to return for further service evaluation. While attempting to drive home, the same issue occurred again at XXX and XXX. At another intersection, XXX and XXX, I recorded video evidence of the vehicle shifting into neutral and shutting off immediately after releasing the brake pedal at a red light. I returned to the dealership, where dealership staff also reportedly experienced the failure during a test drive. The dealership retained the vehicle for approximately one week for additional testing and evaluation. On May 15, 2026, I was informed that a software update had been performed and the vehicle was returned to me. On May 17, 2026, the same issue reoccurred multiple times in XXX. While stopped in a pickup line at Home Depot, the vehicle shifted into neutral and shut off when attempting to move forward from a stopped position. The same issue then occurred again while waiting in line at 7 Brew Coffee. On one occasion, the vehicle shifted into neutral while my foot remained on the brake pedal and the transmission was still in drive. The issue occurred again at the intersection of XXX and XXX while waiting at a traffic light. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11738414 · view all complaints for this vehicle at nhtsa.gov

One week ago (6/19) while driving the main screen went black. I pulled over and restarted engine 3x with no luck so drove to dealership. Another startup there it was still black. I was told by service manager “I cannot have you drive it like that” and I was offered a rental which I accepted. Just prior to claiming the rental I again started my Murano and the screen was normal again. I took my vehicle but made an appt to have things checked on Monday. At that time I was told that it just needed a software update. That was concerning to me because how would I know in the future it needed an update prior to another incident of the screen going black. Response was that I wouldn’t. Yikes! Additionally, the google assist has repeatedly been of concern with audible requests being met by incorrect responses (different radio station than requested, or static); temperature setting set to 3 degrees higher than requested. Audio will cut out randomly that will only reset after the car is shut off for period of time. Talk to text malfunction and looping. During one errand shortly after taking ownership the backup camera froze and stayed like that for a 25 minute drive. The dealership did a factory reset yesterday (6/26) in an attempt to resolve several issues but with no luck. I also got an oil change. My receipt did not reflect the reset so I requested that be added to my service record.

Source: NHTSA complaint ODI #11746899 · view all complaints for this vehicle at nhtsa.gov

The Electronic Parking Brake (EPB) actuators are bolted directly to the brake caliper. It has been detected that the factory retaining bolts lack a threadlocking compound (such as Loctite) to prevent them from backing out due to normal vehicle vibration. As a result, the bolts back out completely and fall off, causing the actuator to become loose and detach from the brake caliper.

Source: NHTSA complaint ODI #11749782 · view all complaints for this vehicle at nhtsa.gov

My wife was driving the vehicle on [XXX] between Leesburg and Purcellville Virginia when a catastrophic tire failure occurred. The right front tire tread totally separated from the sidewall while driving at approximately 60 miles per hour. She told me that she saw the tire pressure warning light illuminate just before the tire failure. She could feel the immediate effect resulting in strong vibration and impact on maintaining control. Fortunately, she was in the right lane and had the presence of mind to pull off the road on to the shoulder. There was heavy traffic at that time and this incident could have resulted in loss of control of the vehicle and a collision. I had recently checked the tire pressures and they were all set correctly. She called me on her cellphone and I drove my car to meet her. I replaced the damaged tire/wheel with a temporary spare. I am a retired Technical Compliance Manager for Nissan where I was responsible for dealing with any safety issues on Nissan vehicles and ensuring compliance with NHTSA regulations. I inspected the failed tire very carefully and saw no evidence of a puncture. This appears to me to be a catastrophic failure due to a manufacturing defect. The failed tire is a Bridgestone 255/50R21 Alenza Sport A/S which is the factory-equipped tire. I lease this vehicle directly from Nissan North America as a retiree. I returned the vehicle to Priority Nissan in Chantilly Virginia to have the tire replaced. I also advised the service manager to report this incident to Nissan and save the tire for their inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11711156 · view all complaints for this vehicle at nhtsa.gov

My wife had bought a new 2025 Nissan Murano two days earlier for our 28th Wedding Anniversary. We were rear-ended at a high rate of speed and pushed into a parking lot and went through a chain link fence and hit 3 parked cars. The front end was also at a high rate of speed. My Wife hit her head on the dash with no dash airbag deployment and My Steering wheel airbag did not deploy. This caused my wife and I to have broken backs I had L2 fracture and Immediate fusion with titanium pins and rods. Wife had L1 fracture front and back. I was airlifted to trauma center and my wife air was not there and they took her by Ambulance to trauma center. this is a defect from factory that needs a recall and don't sell this 2025 Nissan Murano until recall has fixed the issue.

Source: NHTSA complaint ODI #11697792 · view all complaints for this vehicle at nhtsa.gov

3/20/26 my windshield was cracked right through the front camera. I now have issues with my cars sensors not working, beeping, not going into gear, and the car not starting. The crack starts at the very top of my car and goes all the way over to drivers line of sight. I am told that Nissan does not have a replacement glass available to replace my cracked windshield. On 3/20 it was 3 inches long now it is over 2 ft long. How can Nissan take something to the market without OES parts being available for repair. Nissan informed me that they have no ETA of the windshield being released for purchase at this time. I do not feel safe driving this car, but I have no other option. Nissan informed me to check junk yards....

Source: NHTSA complaint ODI #11730446 · view all complaints for this vehicle at nhtsa.gov

Four times in the last month or so, the accelerator pedal has stuck while driving. I take my foot off the gas but the engine continues racing, and the car keeps increasing in speed. The last time it happened I almost ran into the car in front of me. I slammed hard on the brakes to try and stop the momentum. I heard a loud pop and the accelerator eventually returned to normal, but it took 4 or 5 seconds. The local Nissan Dealer cannot find any problems, and cannot repeat the problem despite numerous test drives. The car is less than halfway through a 39 month lease. I have contacted Nissan Customer Care and hope to have them buy back the lease without any cost to me. I am afraid to drive the car and it is currently sitting in the Dealer’s parking lot.

Source: NHTSA complaint ODI #11743050 · view all complaints for this vehicle at nhtsa.gov