Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Safety recall
A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will update the vehicle software, free of charge. Owner letters were mailed June 4, 2026. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1069. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning April 20, 2026. This recall replaces previous NHTSA recalls 24V477 and 25V280. Vehicles previously repaired under those recalls will need to have the new remedy performed.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Brakes recall
A loss of brake function increases the risk of a crash.
- Remedy
- Owners are advised not to use "One Pedal Drive" until the repair has been completed. Polestar has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed July 18, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1061.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will update the vehicle software, free of charge. Owner notification letters were mailed June 20, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1056. Vehicles in this recall that were previously repaired under 24V-477 will need to have the new remedy completed.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
- Remedy
- Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.
- Status
- Corrected automatically through an over-the-air software update.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Electrical system recall
A disconnected high voltage system can cause a loss of drive power, increasing the risk of a crash.
- Remedy
- Polestar will notify owners, and the software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed April 23, 2021. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is R10079.
- Status
- Corrected automatically through an over-the-air software update.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
2
Most reports here involve software faults.
Read full complaint
The vehicle was serviced on 2/13 at the Polestar service center in Seattle. I believe this is when software version 4.2.13 was installed. In the last week, I've noticed a new behavior. When I accelerate from a stop, the vehicle intermittently does not accelerate as it used to. For approximately 2 - 3 seconds, I have no control over acceleration and the vehicle only operates around 5 mph. This put me in a scary situation as I was making a quick turn in front of oncoming traffic, and did not have the acceleration I expected to safely make the turn. It's happened to me about six times in the last week.
Source: NHTSA complaint ODI #11721804 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
128
Most reports here involve software faults. Of these, 2 mention a crash.
Read full complaint
Center entertaiment touchscreen which provides visiblity for the rear camera as well as the backup sensors and A/C controls for front defogger went is completely blank. Polestar2 logo appears, but no longer boots. This causes the rear camera to be completely useless.
Source: NHTSA complaint ODI #11746309 · view all complaints for this vehicle at nhtsa.gov
Brakes
3
Most reports here involve software faults.
Read full complaint
Under regen braking the car has very loud ticking in the rear and feels as if the axles are sheering themselves. Looking into the issues with other owners the culprit is the ERAD motor turns to recoup the energy. It looks like this component is used in a wide variety of Volvo based vehicles like this one and other models report the same issue. The worry comes with failure, as this is a braking component, failure while braking would be highly dangerous.
Source: NHTSA complaint ODI #11703806 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
5
Most reports here involve software faults.
Read full complaint
When vehicle is behind driven, and adaptive cruise and steering assist are active the vehicle regularly falsely interprets road lines. When this happens the vehicle veers quickly. This has happened multiple times veering the vehicle into oncoming traffic, off the road, or onto the shoulder. It can be corrected by driver intervention but the car maneuvers quickly when falsely reading road signs
Source: NHTSA complaint ODI #11689180 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
4
Most reports here involve software faults.
Read full complaint
Vehicle Info: 2021 Polestar 2 74,765 mi Software version 5.0.10 About 2 weeks ago, I updated to the newest OTA update 5.0.10, which may be unrelated. 1 week ago, the normal start-up safety procedure flagged the airbag and instructed me to find a service station immediately. I scheduled an appt and I was charged $300 diagnostic fee. It's unclear if the airbags would deploy in a collision based on the fault. The service manager shared with me that there are two reasons for the issue in his experience - 1. the vehicle was in a collision and the sensors fail to lock out or 2. there is wiring under the seat that failed either at the harness or on the wire directly. #1 can be ruled out by the vehicle history report and the car was never in a collision. #2 is the only viable reason based on vehicle use. If this is the case, it's a design flaw that must be addressed by the manufacturer. More investigation should be conducted to find the cause (e.g. electronic seat adjustments damaging SRS wiring, faulty electrical components, OTA software patches, etc.). Regardless, it's unacceptable for customers to bear the financial responsibility of an SRS failure.
Source: NHTSA complaint ODI #11735978 · view all complaints for this vehicle at nhtsa.gov
Structure & body
1
Most reports here involve other issues.
Source: NHTSA complaint ODI #11718764 · view all complaints for this vehicle at nhtsa.gov
Other systems
4
Most reports here involve premature wear.
Read full complaint
Rear driveshaft/axle shafts failing at 39,000 miles on a 2021 Polestar 2. Symptom is a ticking/clicking noise during deceleration at low speed cadenced to wheel speed. Polestar issued Technical Journal TJ 36854.1.0 in March 2024 acknowledging this as a known issue on 2021-2023 model year vehicles with VST Operation Number 46602-2. Despite this being a documented manufacturer defect, Polestar is not covering the repair outside the bumper-to-bumper warranty period. Quoted $2,547 for both rear axle shafts at an authorized service center. This defect affects multiple vehicles across multiple model years and warrants investigation for a formal recall.
Source: NHTSA complaint ODI #11755105 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2021 has 147 complaints on file, fewer than the 2022 (305). Of the 4 model years of the Polestar 2 we cover, the 2022 has the most (305). Older model years have had longer to collect complaints.