Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Safety recall
A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will update the vehicle software, free of charge. Owner letters were mailed June 4, 2026. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1069. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning April 20, 2026. This recall replaces previous NHTSA recalls 24V477 and 25V280. Vehicles previously repaired under those recalls will need to have the new remedy performed.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will update the vehicle software, free of charge. Owner notification letters were mailed June 20, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1056. Vehicles in this recall that were previously repaired under 24V-477 will need to have the new remedy completed.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Suspension recall
The control arm disconnecting from the steering knuckle can cause a loss of steering, increasing the risk of a crash.
- Remedy
- Dealers will inspect and replace the ball joint fastening bolt as necessary, free of charge. Owner notification letters were mailed August 10, 2023. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is R10245.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
- Remedy
- Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.
- Status
- Corrected automatically through an over-the-air software update.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
5
Most reports here involve software faults. Of these, 1 mention a crash.
Read full complaint
The contact owns a 2023 Polestar Polestar 2. The contact received notification for NHTSA Campaign Number: 25V615000 (Back Over Prevention). The vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that the recall remedy could not be completed because previous software updates were not completed. The contact stated that the dealer would only complete the recall if the previous software updates were completed, and the updates were not covered under the recall. The contact stated that the dealer failed to complete the software updates previously. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact had not experienced a failure.
Source: NHTSA complaint ODI #11749104 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
104
Most reports here involve software faults.
Read full complaint
Over the last 1.5 months, the liftgate system on the vehicle has failed to fully close and latch. The vehicle shows the liftgate as unsecured and the liftgate has play despite being partially latched. Investigation of the vehicle shows that the tailgate damper drive unit wiring harness is designed in a way that the wires pinch and short to ground. This design flaw causes the vehicle to lose communication with the position sensors in the tailgate damper drive unit and prevents the tailgate from closing fully.
Source: NHTSA complaint ODI #11736507 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
1
Most reports here involve software faults.
Read full complaint
ACC is fine, but Pilot Assist's lane cornering cannot be trusted to stay within the lines. Oftentimes, it believes it's got everything under control (the Pilot Assist icon stays yellow) but the Lane Keeping Aid icon lights up. It's like there are two separate systems that don't talk to each other: LKA says, "You're over the line," but Pilot Assist says, "No, everything is okay." Most egregiously, when Pilot Assist knows it doesn't have everything under control, there's no audible alert. The Pilot Assist light just turns off silently, which is extremely dangerous.
Source: NHTSA complaint ODI #11671430 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
2
Most reports here involve software faults. Of these, 2 mention an injury.
Source: NHTSA complaint ODI #11572533 · view all complaints for this vehicle at nhtsa.gov
Structure & body
1
Most reports here involve other issues.
Source: NHTSA complaint ODI #11608018 · view all complaints for this vehicle at nhtsa.gov
Other systems
1
Most reports here involve other issues.
Read full complaint
Vehicle chassis vibrates noticeably at speeds around 30 mph and 65 mph, which is translated to the steering wheel. The vibration is of a high frequency, almost akin to a sander, and is most prominent under acceleration or deceleration. It's been present since I took delivery of the car in December of 2022 and can be felt on every drive. Polestar can reproduce the problem in other Polestar 2s and claims this vibration is within spec, but it feels like a defective drive shaft, which is quite worrying. There are many reports of this issue across the internet. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) https://www.polestar-forum.com/threads/vibration-under-acceleration.2217/#post-228870
Source: NHTSA complaint ODI #11555788 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2023 has 114 complaints on file, fewer than the 2022 (305) and more than the 2024 (24). Of the 4 model years of the Polestar 2 we cover, the 2022 has the most (305). Older model years have had longer to collect complaints.