Refunds

Last updated October 19, 2026

Full refund within 7 days

If you’re not happy with your report, email [email protected] within 7 days of receiving it and we’ll refund the full amount. You don’t need to give a reason.

If a car has too little data

Cars with fewer than 30 complaints are free, and the order page says so before you pay. If we find after your order that a car you paid for has too little usable data, for example because many of its complaints turn out to be about a different model year, we’ll tell you before sending the report. You then choose between the report as it is and a full refund.

Corrections and updates

• If the report has a mistake, we’ll send a corrected one for free.
• If we read more of a car’s complaints within 30 days of your order, you can ask us to re-send the updated report for free.

How refunds are paid

Write from the email address you gave Stripe, or tell us the date of your order. We refund through Stripe to the card you paid with, usually within 2 business days of your request. Your bank may take 5 to 10 business days to show it.

Please write to us before disputing a charge with your bank: a refund from us is quicker.