Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Safety recall
A seat back that fails to lock may not properly restrain an occupant during a crash, increasing the risk of injury.
- Remedy
- Dealers will replace the return springs in the seat back recliner assemblies, free of charge. Owner letters were mailed September 9, 2026. This is a phased recall. Owners may contact Toyota’s customer service at 1-800-331-4331. Toyota's numbers for this recall are 26TB06 and 26TA06.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Airbags recall
An air bag that does not deploy during a crash increases the risk of injury.
- Remedy
- Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Structure recall
A detached front bumper cover can become a road hazard, increasing the risk of a crash.
- Remedy
- Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
Driving with a deactivated stability control system increases the risk of a crash.
- Remedy
- Dealers will update the Skid Control ECU software, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 22TA03. Lexus' number for this recall is 22LA01.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
1
Most reports here involve software faults.
Read full complaint
2 ISSUES- THE DISTANCE TO EMPTY ONLY READS 425 MILES. WITH A FULL 17 GALLON TANK IT SHOULD BE AROUND 600. WHEN YOU FILL IT, IT CLICKS OFF 3-4 GALLONS SHORT OF FULL, ONLY HOLDING ABOUT 14 GALLONS. THE FUEL GAUGE SHOWS FULL. I THEN HAD TO TRICKLE IN THE REMAINING 3.5 GALLONS. HOW COULD IT SHOW FULL WITH 3.5 MORE GALLONS GOING IN? WHY IS THE TANK NOT ABLE TO TAKE THE FULL AMMOUNT OF FUEL?
Source: NHTSA complaint ODI #11385688 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
1
Most reports here involve sudden stalling.
Read full complaint
The contact owns a 2021 Toyota Highlander Hybrid. The contact stated that upon starting the vehicle, the instrument panel lights were flashing. The vehicle then independently turned off and restarted repeatedly. The vehicle was towed to the dealer, where it was determined that the battery level was low and needed to be replaced. The battery was replaced, and other unknown repairs for shifting failure were performed. The vehicle was driven back to the residence; however, the failure recurred upon starting the vehicle the following day. Additionally, the seat belt chime reminders engaged even though the seat belts were securely fastened, and the tailgate had failed to open. The dealer was notified of the failure and informed the contact that the VIN was not included in TSB Number: T-SB-0019-21. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact requested a trade-in or buy-back assistance. The failure mileage was approximately 77,900.
Source: NHTSA complaint ODI #11720641 · view all complaints for this vehicle at nhtsa.gov
Brakes
2
Most reports here involve unintended acceleration.
Read full complaint
The contact owns a 2021 Toyota Highlander Hybrid. The contact stated that while driving at slower speeds, the braking system experienced intermittent brake failures, causing the brakes to erroneously release while being depressed. During the failure, the vehicle unintendedly lurched forward. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not contacted regarding the failures. The failure mileage was 6,000.
Source: NHTSA complaint ODI #11668610 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
7
Most reports here involve other issues.
Read full complaint
The contact owns a 2021 Toyota Highlander Hybrid. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Source: NHTSA complaint ODI #11669012 · view all complaints for this vehicle at nhtsa.gov
Structure & body
4
Most reports here involve other issues.
Read full complaint
The contact owns a 2021 Toyota Highlander Hybrid. The contact stated that the hatchback failed to open completely. The vehicle was taken to the dealer, and the dealer recommended that the hatchback motor be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a related recall. The failure mileage was approximately 50,000.
Source: NHTSA complaint ODI #11696325 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2021 has 15 complaints on file, fewer than the 2010 (22). Older model years have had longer to collect complaints.