On April 1st I had my windshield replaced due to a crack in the upper central portion of the windshield. When the glass place took the windshield off my car they found a burnt section in the headliner. The glass place reported it immediately to the Volkswagon dealership and asked the device person at the dealership to come look at the burnt headliner before they placed the glass back. The service person at the dealer did go and look at the car so the glass people finished installing the windshield but took pictures prior to installing the new glass. The dealership then reach out to me and asked to bring the car in ASAP. The car was dropped off a few days later for the service department at the dealership to look into the burnt headliner. After the dealer has had the car for 10 days VW Corp is refusing to conduct a full investigation to determine the issue of this burnt area. Concerned this car is a fire risk and unsafe due to wire issues or overheating elements around the windshield. The risk and issue is completely hidden in the car and not easily known about or identified during an event. Could put my house in jeopardy if fire starts while in my garage. Manufacture/dealership has inspected the car. Insurance is determining if they will inspect the vehicle or not. No warning lights or any indication this area was hot or hot even to burn the headliner.

Source: NHTSA complaint ODI #11731993 · view all complaints for this vehicle at nhtsa.gov

On 6/29/2026, While engaging the brakes on my leased ID.4, I was slowing down approaching another car, and suddenly the vehicle surged forward with full acceleration. It then suddenly re-engaged the brakes just before the vehicle in front of me. On 7/1/2026, I was stopped in traffic near Englewood City Center on I-285. Then with brakes engaged the ID.4 surged forward twice (2x's) striking the late model Chevy pickup in front of me both times. This resulted in a four (4) car chain reaction accident. To date, no one has claimed injuries, but the Chevy pickup was damaged. I received a summons to appear in court. Case yet to be adjudicated. On 7/2/2026, while taking the ID.4 to the dealership where I lease it to look into the problem of the previous two (2) days; the ID.4 again accelerated while slowing down at a stop light. This time no one was in front of me. At the dealership the service people have been unable to locate the issue nor have they been able to replicate it. I have left the vehicle with the dealer because of the dire safety issue this failure poses. Now, they say it is a Volkswagen (company) issue, and they have opened a case. They instructed me to contact Volkswagen USA. To date, I have not had any results from Volkswagen USA, the ID.4 is still a safety issue, I have a court date with no evidence of vehicle malfunction, and now the dealership is telling me that I have to come and remove the ID.4 from there premises. I have sent four (4) letters to dealership and to Volkswagen, and agreed to continue paying on my Lease until a definitive solution is found. On further investigation, there are numerous similar cases of the same/similar issues with 2025 and 2024 ID.4's. There are lawsuits and deaths from similar failures, but no one from Volkswagen mentions this. Until the issue is solved I do not feel this vehicle should be driven for my personal safety and for the safety of the public at large.

Source: NHTSA complaint ODI #11753066 · view all complaints for this vehicle at nhtsa.gov

The vehicle launched forward while parking going thru a CMU wall, causing considerable damage to the structure and the car itself. Airbag was deployed injuring the driver and causing a cut in the bottom lip and skin burns on the left hand from a small fire that went thru the clothes. Also, the driver was in state of shock after the incident due to the speed at which everything occurred. During the day, the driver complained about dizziness and pain at the base of the neck, numbness/pain in the face. Additionally, the driver pressed the brake pedal to try to avoid the crash but did not prevent the car from launching forward. It appears that the capacitive controls located on the left side of the steering wheel, were inadvertently reengaged while the driver was maneuvering to park. VW of America requested the car to be dropped of at the dealer but has not looked at it as of the time of this reporting. The incident occurred earlier this morning and still getting appraisal for damages of both the property and vehicle. No warning lights were present before the incident, however there were anomalies with the infotainment system days prior to the accident.

Source: NHTSA complaint ODI #11695134 · view all complaints for this vehicle at nhtsa.gov

For the second time, the car began burning and smoking from the windshield, melting parts of the car near the windshield wipers and the glass itself, and filling the car's cabin with smoke. The burning and smoking went on for 15 minutes after we safely escaped. Myself and my family, including a young child, inhaled a lot of smoke before we were able to exit the car. The car was towed to the dealer and they have so far claimed that the large, charred, burned out holes are "rock chips," which is certainly not the case. I have asked the manufacturer to come and inspect the car the first time this happened, when the car was brand new and I turned on the heated windshield for the first time and this happened, but they refused to do so. It's a known issue and there's a class action lawsuit in Canada, but the manufacturer is trying to cover it up in the US to avoid a similar suit. Reddit, Facebook groups, and other forums are filled with people who have had the same thing happen.

Source: NHTSA complaint ODI #11729245 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2025 Volkswagen ID.4. The contact stated that while reversing, the vehicle was not emitting an audible alert, comprising the back over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who informed the contact that the Year, Make, and Model, was not equipped with the feature, potentially in violation of the Pedestrian Safety Enhancement Act of 2010. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 3,100.

Source: NHTSA complaint ODI #11678534 · view all complaints for this vehicle at nhtsa.gov