Purchased a 2020 Cadillac Escalade Suburban about three months ago from GMC dealership at 8155 Interstate 35, San Antonio, Texas 78224. This vehicle had about 50,000 miles when we bought it. We were not driving the Escalade everyday, we use it occasionally and about a month after we purchased it the battery went dead. Before the battery went completely dead we were on the road one day and we rolled down the window and it would not roll back up, then the back window popped open and it would not shut back down. GMC dealership we bought it from came to our home and used a charger to recharge the battery. We took it to the dealership service department and dealership determined it was a bad battery, they gave us a new battery. On May 4, we attempted to use the Escalade and once more the battery was dead. Service person from GMC dealership came back to our home to charge the new battery but it would not start at all this time. We no longer feel safe driving this vehicle and want to turn it back in as a lemon and get our money back.

Source: NHTSA complaint ODI #11736511 · view all complaints for this vehicle at nhtsa.gov

March of this year while on vacation in South Carolina this vehicle had a partial brake failure at 2145 miles. It was repaired in Charlestown S. C. at a Cadillac Dealership and shipped back to Rick Hendrick Cadillac Norfolk Virginia. On 12/21/21 the same issues resurfaced one day prior to heading to South Carolina for Christmas. The vehicle was towed to Rick Hendrick Cadillac in Norfolk Virginia where it will stay. I have loss all confidence in the brake system on that vehicle. It will not come back to my home.

Source: NHTSA complaint ODI #11444787 · view all complaints for this vehicle at nhtsa.gov

er to case number: Case#9-6698447273v 3136671128 Vera Cadillac case Escalated and I am not getting through. Just want to make sure that I made the effort to each our to dealerships and headquarters to no avail. And if this is really is what is happening, this is what really need to be done properly: per lemon vehicle with extended warranty program, with defective equipment (manufacturer’s defects)failure to service right rear tire request per fotainment alert. Plus steering wheel airbag failure to inflate and deploy upon collision, resulting internal injuries, including, but not limited to loss of smell and loss of taste due to this defective automobile. Also note: diagnostics mentioned vehicle was up for a possible recall with its fuel system.

Source: NHTSA complaint ODI #11425722 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2020 Cadillac Escalade ESV. The contact stated that while he was approaching the vehicle, the side step was extended. The vehicle was taken to the dealer for diagnosis and the actuator was replaced. The failure continued and the contact took the vehicle back to the dealer and the actuator was replaced again however, the failure continued. The manufacturer was not contacted. The failure mileage was 5,000.

Source: NHTSA complaint ODI #11470740 · view all complaints for this vehicle at nhtsa.gov