At least one recall carries a do-not-drive or park-outside warning. Confirm by VIN that the repair was completed before driving or buying this car. The fix is free at a dealer.
Before you buy
- Power steering assist failure: about 65% of complaints. Ask whether the steering rack or steering gear has been replaced or the steering recall done, and watch for power steering warnings or heavy steering on a test drive.
- Brake pedal sinking to floor: about 4% of complaints.
- Throttle body failure and power loss: about 4% of complaints.
- Safety: Door latch failure (airbag, seat belt or door safety: 3 of 5 reports), about 2% of complaints.
- Run the free VIN recall check for the 6 recalls to confirm on this model, starting with the airbags recall (19V001000).
Based on a random sample of 300 of the 2,514 complaints filed with NHTSA for this model, read and summarized with AI. 269 of them describe a failure the owner experienced; the rest (recall notices, parts delays, worries) are left out of these counts. Complaints are unverified owner reports.
Known problems
What owners report most often, grouped into named problems. Summaries are written by AI from the complaints; open a problem to read the owners' own words.
Power steering assist failure
Owners report the power steering suddenly cutting out or the wheel seizing and locking, often with service power steering and AdvanceTrac warnings, making the car very hard to steer. Dealers and mechanics traced it to the steering rack, steering gear, or power steering motor and control module, and many owners say their car was not covered by the steering recall.
- How common
- 196 of the 300 complaints we read (65%), roughly 1,642 of all 2,514 on file
- Safety
- Can affect control: 185 of 196 reports; 8 reports mention a crash; 1 report mentions an injury
- Related recalls
- Owners mention 15V340000, 17V024000, 19V001000, 21V158000. Check the VIN for it.
Before you buy: Ask whether the steering rack or steering gear has been replaced or the steering recall done, and watch for power steering warnings or heavy steering on a test drive.
- Vehicle lost power steering, making it hard to steer; owner says the dealership said the car did not qualify for any power steering recall and repair would be full price. · filed Aug 2026
Read the owner's complaint
Vehicle experienced loss of power steering so it was hard to steer.When I called a ford dealership I was told my vehicle didn’t qualify for any power steering recalls so I would have to pay full price which is unaffordable
NHTSA complaint ODI #11757574
- Power steering stopped functioning, increasing the risk of accidents at lower speeds; the Ford dealership was able to reproduce the problem. · filed Jan 2026
Read the owner's complaint
What component or system failed or malfunctioned, and is it available for inspection upon request? Power Steering How was your safety or the safety of others put at risk? The likelihood of accidents when traveling at lower speeds is increased. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the Ford dealership reproduced the issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? UNKNOWN Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, the message appeared only when the power steering stopped functioning.
NHTSA complaint ODI #11709182
- A power steering assist fault message appeared at startup on two occasions and excessive force was needed to steer; dealer found the electric rack and pinion defective but the car was not repaired. · filed Dec 2025
Read the owner's complaint
The contact owns a 2012 Ford Fusion. The contact stated that upon starting the vehicle on two occasions, the "Power Steering Assist Fault" message was displayed on the instrument panel, and excessive force was required to steer the vehicle. The vehicle was taken to the dealer, where it was diagnosed with a defective electric rack and pinion. The vehicle was not repaired. Upon investigation, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 71,000.
NHTSA complaint ODI #11704667
Brake pedal sinking to floor
Owners report the brake pedal going soft or sinking to the floor and the car failing to stop, sometimes causing crashes, often with an ABS warning. Replacing the master cylinder, booster, and calipers often did not fix it, and some shops traced it to the ABS hydraulic control unit.
- How common
- 13 of the 300 complaints we read (4%), roughly 109 of all 2,514 on file
- Safety
- Can affect control: 11 of 13 reports; 5 reports mention a crash
- Brake pedal intermittently went to the floor and eventually all the time, once forcing owner off the road to avoid a rear-end collision; a mechanic heard air from the ABS module, which needs replacing. · filed Sep 2024
Read the owner's complaint
I noticed a couple of months ago my brakes where acting weird one minute they were fine and then sometimes the pedal would go to the floor and one day I was behind someone who had stopped suddenly and I hit my brakes fast and they went to the floor, for me not to hit the person in front of me I had to run off the road I was doing 30 mph and nobody was hurt but if I didn't have the options to run off the side of the road I would have rear-ended the other car and would have put me and the other people in a dangerous situation now my brakes go to the floor all the time I had it checked and every time I hit the brakes while in park they hear air coming from the ABS module which needs to be replaced is what I was told there was never no warning light that came on and never have come on before, this incident would have been much more dangerous if I was on interstate doing 70 + and I could have not stopped I've learned that the same problem has a recall on the 2006 - 2010 Ford fusion and all the reviews I've read the same problem is happening for the 2012 Ford fusion also so why hasn't it been put on the recall list because this puts people's life's in danger and it is a very hazardous safety issue
NHTSA complaint ODI #11612492
- Brake pedal went to the floor multiple times, including once causing a crash, and each time it also jerked the steering wheel to the right. · filed Feb 2023
Read the owner's complaint
The braking system failed. Yes it’s available upon request for inspection. The safety of myself and others were put at risk because it caused me to hit something in front of me. I stepped on the brakes and the pedal went straight to the floor. This has happened multiple times it is putting my safety as well as my children’s safety at risk. When I step on the brake pedal there is nothing goes to the floor till I pump the pedal. Initial Lu when hitting the pedal it jerks the steering wheel out of my hand to the right every time. It’s not only putting my children’s, and my self in harms way but any other driver that might be even near me while driving considering it takes the steering wheel out of my hand uncontrollably.
NHTSA complaint ODI #11505904
- Brakes failed to stop the vehicle promptly and required pumping the pedal; after several visits the dealer found the calipers, ABS unit, and master cylinder needed replacing, but the car was not repaired. · filed Jun 2022
Read the owner's complaint
The contact owns a 2012 Ford Fusion. The contact stated while driving 20 MPH and depressing the brake pedal, the vehicle failed to stop within a reasonable time. The contact stated no warning light was illuminated. The contact stated he was able to stop the vehicle after pumping the brake pedal. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact continued to experience the failure. The contact took the vehicle back to the local dealer, where it was diagnosed and the brake lines were flushed several times. The vehicle continued to experience the failure. The contact took the vehicle back for the third time and was informed that the rear and front brake calipers, the ABS hydraulic control unit (HCU), and the brake master cylinder needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 95,000.
NHTSA complaint ODI #11468604
Throttle body failure and power loss
Owners report the car suddenly losing power or acceleration in traffic, shaking or stalling with the wrench warning light on, often clearing after a restart. Dealers traced some cases to a failed throttle body or throttle actuator.
- How common
- 11 of the 300 complaints we read (4%), roughly 92 of all 2,514 on file
- Safety
- Can affect control: 11 of 11 reports
- Vehicle shook and lost power down to 3-5 mph in traffic, with a wrench warning icon on; restarting cleared it temporarily. · filed Sep 2017
Read the owner's complaint
CITY TRAFFIC, 30MPH. ONLY HAD TRAVELED A FEW MILES. TEMPERATURE WAS IN THE LOW 90'S AND DEWPOINT IN THE LOW TO MID 60'S. WRENCH TOOL ICON ILLUMINATED AND THE VEHICLE SHOOK AND TOTAL LOSS OF POWER. COULD ONLY GO 3-5 MPH. PULLED OFF THE ROAD. TURNED OFF CAR AND RESTARTED. ICON WAS OFF AND CAR RAN FINE. SERVICE SCAN TOOL DID NOT FIND ANY FAULTS. AFTER THE SCAN, THE DASH MESSAGE CENTER DISPLAYED THE MESSAGE: "SERVICE ADVANCETRAC". INTERMITTENT PROBLEM WITH NO OTHER ERROR MESSAGES AND APPEARS TO BE A COMMON ON FORD VEHICLES. SIMPLY RESTARTING THE VEHICLE SHOULD NOT ERASE THE SOURCE OF THE PROBLEM. THIS IS A VERY DANGEROUS SITUATION IF THIS OCCURS AT HIGHWAY SPEEDS BECAUSE OF THE TOTAL LOSS OF POWER.
NHTSA complaint ODI #11023407
- Electronic throttle body failure caused sudden loss of power; owner says a Ford service program wrongly excluded this car. · filed Sep 2017
Read the owner's complaint
VEHICLE EXPERIENCES SUDDEN LOSS OF POWER AT ANY SPEED WITHOUT ANY WARNING. THE POWERTRAIN WARNING LIGHT ILLUMINATES, THE CAR BECOMES UNABLE TO ACCELERATE BEYOND 15MPH, AND THE CAR MUST BE PULLED OVER IN DANGEROUS TRAFFIC CONDITIONS. ONCE PULLED OVER AND PLACED IN PARK, THE ENGINE ATTEMPTS TO REV ITSELF UNTIL THE VEHICLE IS TURNED OFF. AFTER RESTARTING THE VEHICLE SEVERAL TIMES, THE POWERTRAIN WARNING LIGHT WILL TURN OFF AND THE CAR WILL FUNCTION NORMALLY. THIS ISSUE OCCURRED SELDOMLY AT FIRST, BUT WITHIN A MONTH THE CAR BECAME NON-DRIVEABLE DUE TO THE ISSUE OCCURRING EVERY FEW MINUTES WHILE DRIVING, WHICH PRESENTS A SIGNIFICANT SAFETY HAZARD ESPECIALLY IN CONJUNCTION WITH THE TAKATA AIRBAG. THE ISSUE HAS BEEN DIAGNOSED BY A FORD DEALER AS A FAULTY ELECTRONIC THROTTLE BODY. FORD HAD PREVIOUSLY ISSUED A CUSTOMER SATISFACTION PROGRAM 13N03 TO SATISFY THE NUMEROUS COMPLAINTS OF THIS SAME ISSUE, BUT THE PARAMETERS OF THE PROGRAM WERE SO NARROW THAT DESPITE THE VEHICLE POSSESSING THE SAME THROTTLE BODY AND WITHIN THE SAME MODEL YEAR AND MAKE, THE VEHICLE DOES NOT QUALIFY. THE PROGRAM ALSO EXPIRED QUICKLY DESPITE THE ISSUE PRESENTING ITSELF THROUGHOUT THE LIFETIME OF THE CAR WITH MANY WHO BOUGHT THESE VEHICLES USED.
NHTSA complaint ODI #11023363
- The car repeatedly loses acceleration and idles rough with the wrench warning displayed, until it is shut off and restarted, regardless of speed. · filed Oct 2016
Read the owner's complaint
MY 2012 FORD FUSION WITH 36K MILES LOSES ACCELERATION AND IDLES ROUGH UNTIL IT IS SHUT OFF AND RE-STARTED. A WRENCH SYMBOL IS DISPLAYED WHEN THIS HAPPENS. NO CHECK ENGINE LIGHT IS DISPLAYED. DOES NOT MATTER AT WHAT SPEED. VERY DANGEROUS WHEN ON INTERSTATE HWY. A CAR THAT LOSES POWER IN 2016? UNACCEPTABLE, UNFORGETTABLE AND UNFORGIVING.
NHTSA complaint ODI #10910920
Door handle breakage
Owners report the interior or exterior door handles breaking, leaving the door unable to open or lock.
- How common
- 6 of the 300 complaints we read (2%), roughly 50 of all 2,514 on file
- Safety
- Injury risk: 5 of 6 reports
- Passenger door wouldn't open from inside and failed to lock securely; dealer replaced the handle and latch but the failure returned. · filed Dec 2022
Read the owner's complaint
The contact owns a 2012 Ford Fusion. The contact stated while her passenger was attempting to open the front passenger’s side door, the door would not open. The passenger rolled the window down and open the door using the exterior door handle. The contact also noticed that while attempting to lock the vehicle, the vehicle failed to lock securely. The vehicle was taken to the dealer and the door handle and the latch inside the vehicle were replaced; however, the failure reoccurred. The manufacturer was contacted and notified of the failure. The manufacturer was aware of the failure but offered no assistance. The contact was referred to the NHTSA hotline for assistance. The failure mileage was 140,000. The contact stated that the dealer had mentioned that they have replaced several door handles due to faulty plastic parts. The handle was replaced again for a second time and paid for by the contact.
NHTSA complaint ODI #11495690
- Owner says the interior door handle mechanism is a known defect that repeatedly breaks, costing about $200 each time and risking occupants being trapped inside. · filed Oct 2022
Read the owner's complaint
Door handle failures (inside the vehicle) are very well documented and very well known to break off the mechanism required to open the door. This isn't just a minor annoyance, it is a MAJOR SAFETY HAZARD, caused by either poor design, poor materials, poor process control, poor validation testing, poor part quality or poor management in concealing this as not being worthy of a recall. How many lives are you willing to risk before doing a recall? The problem has been well known & documented for well over a decade, and it is still happening in the field. If someone has not died from this door lever failure it is only a matter of time. My family's lives are in jeopardy every time we drive this vehicle with a known likelihood of the door handles failing to open the door. You may not be able to open any other door, depending on the damage from an auto accident, but Ford has not taken responsibility for this high-risk to life and limb of its occupants. For such a cheap injection molded plastic part with no glass-fill, it is apparent that you went with the cheapest material possible. You've done it for over a DECADE and choose to ignore the problem until someone sues you or dies as a result of this safety problem. Whether it is a knitline defect you have no process controls to prevent part weakness, or the excessively small part fillet, or the material thickness, subpar material properties or molded part process flow problems, Ford is clearly cutting corners on the design & manufacturing of well documented and well known failures in the field. This is unacceptable, requiring your customers to waste over $200 every time it breaks, all the while being unconcerned about the serious safety risk to occupants in your vehicles. This is the problem with unethical engineering and business practices in the automobile industry. You will be held accountable only when someone dies from your decades of negligence & disregard for the safety of your customers.
NHTSA complaint ODI #11487507
- While parked, the driver's door handle broke inside the door so the door would not open, and the frozen window could not be opened either, forcing the owner to climb out through the passenger seat. · filed Feb 2019
Read the owner's complaint
I WAS PARKED. I WAS SITTING IN THE DRIVER'S SEAT TRYING TO GET OUT OF THE DRIVER'S SIDE DOOR. I PULLED ON HANDLE AND SOMETHING INSIDE THE DOOR BROKE. I COULD PULL THE HANDLE BUT THE DOOR WOULD NOT OPEN. I COULD NOT OPEN THE WINDOW BECAUSE THE WINDOW WAS FROZEN SHUT. IT WAS QUITE TERRIFYING THINKING I WOULD BE STUCK IN THE COLD. THEN I REALIZED I COULD EXIT THROUGH ANOTHER DOOR BUT I HAD TO CRAWL INTO THE PASSENGER SEAT FROM THE DRIVER'S SEAT. IF THIS HAD BEEN AN EMERGENCY SITUATION, I DON'T THINK IT WOULD BE SAFE FOR THE DOOR TO LOCK SHUT LIKE THAT. SINCE THEN, I HAVE NOT BEEN ABLE TO OPEN THE DRIVER'S SIDE DOOR FROM THE INSIDE, AND IF I CAN'T OPEN THE WINDOW IN FREEZING WEATHER TO REACH OUTSIDE (FROM INSIDE) THE CAR TO OPEN IT, I HAVE TO CRAWL TO PASSENGER'S SEAT TO GET OUT.
NHTSA complaint ODI #11179965
Door latch failure
Owners report doors that would not latch or lock properly, including a door that came ajar while driving.
- How common
- 5 of the 300 complaints we read (2%), roughly 42 of all 2,514 on file
- Safety
- Airbag, seat belt or door safety: 3 of 5 reports
- Driver's side door unexpectedly opened while turning, with the door ajar light on, a recurring problem; dealer found the door latch needed replacing but the car was not repaired. · filed Apr 2026
Read the owner's complaint
The contact owns a 2012 Ford Fusion. The contact stated that while driving at various speeds and making a left turn, the driver's side door unexpectedly opened. The contact stated that the door ajar warning light was illuminated. The failure became a recurring failure. The contact had taken the vehicle to a local dealer where it was diagnosed, and determined that the door latch needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 20V177000 (Latches/Locks/Linkages). The contact informed the dealer of the recall and was informed that the VIN was not included in the recall. The manufacturer was informed of the failure. The failure mileage was approximately 124,000.
NHTSA complaint ODI #11730008
- Front driver door failed to open when exiting the vehicle due to a failed door latch, which the dealer replaced. · filed Apr 2018
Read the owner's complaint
TL* THE CONTACT OWNS A 2012 FORD FUSION. UPON EXITING THE VEHICLE, THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR FAILED TO OPEN. THE VEHICLE WAS TAKEN TO MCCARTHY FORD OF NORTH RIVERSIDE (2100 HARLEM AVE, NORTH RIVERSIDE, IL 60546, (708) 422-7000) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
NHTSA complaint ODI #11088650
- Driver's door opened on its own and would not latch shut while the owner was parking. · filed Feb 2017
Read the owner's complaint
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE PARKING THE VEHICLE, THE FRONT DRIVER SIDE DOOR INDEPENDENTLY OPENED AND FAILED TO LATCH CLOSE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE FAILURE MILEAGE WAS 52,000.
NHTSA complaint ODI #10957229
Transmission harsh shifting and shudder
Owners report harsh or hesitant shifts, a loud bang when shifting into drive, shuddering in low gears, and the transmission sometimes refusing to shift.
- How common
- 4 of the 300 complaints we read (1%), roughly 34 of all 2,514 on file
- Safety
- Can affect control: 2 of 4 reports
- After idling for a while, the transmission won't shift and the car barely moves, then jerks and makes a loud noise when shifted to neutral; multiple mechanics could not fix it. · filed Jul 2020
Read the owner's complaint
IF MY CAR SITS AT IDLE FOR TOO LONG LIKE STUCK IN TRAFFIC OR WAITING AT A DRIVE THRU THE MAINTENANCE LIGHT COMES ON AND IT WILL NOT SHIFT. THE RPMS REV UP BUT IT ACTS LIKE IT IS STUCK . IT WON'T MOVE OVER A FEW MPH. THEN IF YOU SHIFT IT INTO NEUTRAL IT MAKES A LOUD NOISE AND THE WHOLE CAR JERKS LIKE THE TRANSMISSION IS ABOUT TO FALL OUT. I SHUT THE CAR OFF AND STARTED IT AGAIN AND IT WILL NOT SHIFT RIGHT. YOU CAN FLOOR THE GAS AND IT BARELY MOVES THEN IT WILL COME OUT OF IT AND DRIVE FINE UNTIL YOU HAVE TO SIT IDLE AGAIN. IT IS VERY DANGEROUS AND I HAVE TRIED EVERYTHING TO FIX IT AT MULTIPLE MECHANICS SHOPS AND NOTHING WORKS. HAVE CHANGED MULTIPLE SENSORS AND IT ALWAYS SEEMS TO HAPPEN AGAIN.07
NHTSA complaint ODI #11339956
- While driving in first and second gear, the vehicle violently hesitated and vibrated; the dealer diagnosed a failed transmission and repaired it twice for the same failure. · filed Mar 2019
Read the owner's complaint
TL* THE CONTACT OWNED A 2012 FORD FUSION. WHILE DRIVING IN FIRST AND SECOND GEARS, THE VEHICLE VIOLENTLY HESITATED AND VIBRATED. THE VEHICLE WAS TAKEN TO PARKWAY FORD NORTH (3150 UNIVERSITY PKWY, WINSTON-SALEM, NC 27105, (877) 836-4271) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE CONTACT STATED THAT THE TRANSMISSION WAS REPAIRED TWICE DUE TO THE SAME FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 149,000.
NHTSA complaint ODI #11183983
- Shifting into drive caused a loud bang from the transmission and the car hesitated to move before revving high and taking off. · filed Jan 2016
Read the owner's complaint
AS I PUT CAR IN DRIVE TO TAKE OFF THE TRANS MADE A LOUD BANG SOUND AND DIDN'T WANT TO GO FORWARD. REVED UP HIGH AND THEN TOOK OFF.
NHTSA complaint ODI #10819115
Airbags not deploying
Owners report the airbags failing to deploy in crashes that injured occupants.
- How common
- 3 of the 300 complaints we read (1%), roughly 25 of all 2,514 on file
- Safety
- Airbag, seat belt or door safety: 3 of 3 reports; 3 reports mention a crash; 4 reports mention an injury
- Airbags failed to deploy during a T-bone crash with an SUV; owner was injured despite wearing a seatbelt. · filed Apr 2019
Read the owner's complaint
I HAD AN ACCIDENT WITH MY CAR.IT WAS BASICALLY A T BONE ACCIDENT TO A LARGE SUV . IT WAS A REALLY BAD ACCIDENT BUT SURPRISED THAT THE AIR BAGS DIDN'T DEPLOY. I ENDED UP GOING TO THE EMERGENCY AND WAS TOLD THAT I HAVE MUSCLE INFLAMMATION . I ALSO HIT THE BOTTOM OF MY RIGHT LEG AND HAVE MULTIPLE BRUISES. I WAS WEARING SEATBELT THAT HELPED ME BUT NO AIRBAG WAS ACTIVATED.
NHTSA complaint ODI #11193836
- Airbags failed to deploy during a crash into highway barrels, and the driver suffered a fractured sternum and other injuries. · filed Nov 2017
Read the owner's complaint
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 40 MPH, THE CONTACT OVERCORRECTED TO AVOID A CRASH, BUT ENDED UP CRASHING INTO WATER BARRELS ON THE HIGHWAY. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A FRACTURED STERNUM AND BONES AND WAS HOSPITALIZED FOR SEVEN DAYS. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A POLICE IMPOUND LOT, BUT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
NHTSA complaint ODI #11050996
- Vehicle was rear-ended while stopped and pushed into an embankment; the airbags did not deploy and both occupants were injured and required medical attention. · filed Sep 2014
Read the owner's complaint
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE AT A COMPLETE STOP, ANOTHER VEHICLE CRASHED INTO THE REAR END OF THE VEHICLE CAUSING IT TO CRASH INTO AN EMBANKMENT. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED NECK, BACK AND SHOULDER INJURIES. ALSO, THE REAR PASSENGER SUSTAINED HEAD, NECK, BACK AND SHOULDER INJURIES. BOTH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 81,000.
NHTSA complaint ODI #10638232
Engine stalling
Owners report the engine dying or losing power as if out of gas, needing a restart, with one dealer finding a bad injector fuse.
- How common
- 3 of the 300 complaints we read (1%), roughly 25 of all 2,514 on file
- Safety
- Can affect control: 3 of 3 reports; 1 report mentions a crash
- While driving 55 mph, the car suddenly lost power as if out of gas and had to be pulled over and restarted; this happened twice, and the shop could not find a cause or reproduce it. · filed Mar 2019
Read the owner's complaint
I WAS GOING 55 MILES AN HOUR ON BUSY STREET IN FLORIDA, ALL OF SUDDEN CAR WAS GETTING NO GAS, HAD TO PULL OVER, SHUT OFF CAR AND RESTART, THIS HAS HAPPENED TWICE, VERY SPURATIC, VERY DANGEROUS, HAD IT TOWED TO EXECUTIVE AUTO, THEY COULD NOT FIND ANYTHING, AND COULD NOT GET IT TO FAIL AGAIN. DO NOT TRUST IT
NHTSA complaint ODI #11191069
- Car stalls and jerks hard, especially in reverse, and loses power at stoplights and stop signs with the whole car shaking; owner backed into another car during one incident. · filed Jul 2018
Read the owner's complaint
MY CAR TAKES ABOUT 2 MINS TO START. THE GAS ACCELERATION GOES FROM NORMAL TO SLOW WHEN I'M DRIVING. I GO INTO REVERSE AND MY CAR STALLS AND JERKS REALLY HARD. WHEN I'M AT A STOPLIGHT OR A STOP SIGN MY CAR WILL ACT LIKE IT'S LOSING POWER AND THE WHOLE CAR SHAKES. THE LIGHTS ON THE DASH COME ON THEN DISAPPEAR DAYS LATER WITH NEW LIGHTS ON SUCH AS CHECK ENGINE DOORS OPEN ECT. THERE ARE TIMES I WILL BE DRIVING AND MY CAR WILL SLOW DOWN ON ITS OWN LIKE I HIT MY BREAKS. WHEN I WAS BACKING UP GOING IN REVERSE THE CAR JERKED AND I HIT SOMEONE HOWEVER IT WAS IN A PARKING LOT. THERE WAS NO DAMAGE TO THE OTHER VEHICLE. WHEN I PUT THE CAR BACK IN DRIVE AFTER I HAD IT IN REVERSE FROM BACKING UP I BACKED UP AGAIN THERE HAS TO BE SOMETHING WRONG WITHIN THE CAR ITSELF. I'M WORRIED ABOUT MY SAFETY AS WELL AS OTHERS. THE MALFUNCTIONING OF THE CAR HAS BEEN GOING ON SINCE ABOUT A MONTH AFTER I GOT IT AND IT'S BEEN ALMOST 2 MONTHS SINCE IT'S BEENIN MY POSSESSION.
NHTSA complaint ODI #11112602
- Engine died while turning off the highway with two children in the car; dealer diagnosed a bad injector fuse. · filed Jul 2014
Read the owner's complaint
WIFE WAS TURNING OFF HI WAY ENGINE DIED TWO CHILDREN IN THE CAR TOWED IT TO DEALER THEY SAID IT WAS THE INJECTOR FUSE. *TR
NHTSA complaint ODI #10615488
Less common problems (complaints in the sample)
- Control arm failure (2)
- Heated seat overheating (2)
- Steering column creak and stiffness (2)
- AC compressor failure (1)
- Accelerator pedal sticking (1)
- Airbag deployment residue (1)
- Battery draining while parked (1)
- Car rolling away in park (1)
- Climate control temperature spike (1)
- Dashboard crack near airbag (1)
- Engine bolt fracture (1)
- Engine oil leaks (1)
- Fuel filler neck leak (1)
- Hard starting after refueling (1)
- Head restraint pushing forward (1)
- Intermittent unidentified failures (1)
- Loose USB port bezel (1)
- Passenger airbag turning off (1)
- Premature tire wear (1)
- Side marker light failure (1)
- Sudden unexplained deceleration (1)
- Sudden unintended acceleration (1)
- Swollen lug nuts (1)
- Transmission speed sensor failure (1)
- Wheel center caps falling off (1)
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Airbags recall
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
- Remedy
- Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
- Status
- Do not drive until repaired. A dealer fixes this free of charge.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Airbags recall
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
- Remedy
- Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Interim letters informing owners of the recall and that parts are not yet available began mailing March 1, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
- Status
- Do not drive until repaired. A dealer fixes this free of charge.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Airbags recall
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
- Remedy
- Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Airbags recall
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
- Remedy
- Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Airbags recall
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
- Remedy
- Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Steering recall
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
- Remedy
- Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
How does it compare with other years? The 2012 has 2,514 complaints on file, fewer than the 2011 (2,785) and more than the 2013 (1,790). Of the 11 model years of the Ford Fusion we cover, the 2010 has the most (5,126). Older model years have had longer to collect complaints.