Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Safety recall
A stuck open accelerator pedal may result in very high vehicle speeds and make it difficult to stop the vehicle, which could cause a crash, serious injury or death.
- Remedy
- Toyota and Lexus will notify owners of affected vehicles and dealers will modify or replace the accelerator pedal and replace any driver's floor mat not specified for the vehicle. Owners of the Lexus vehicles were notified during August 2012. Toyota has not yet provided a notification schedule for the additional Land Cruiser vehicles. Owners may contact Toyota Customer Experience Center at 1-800-331-4331 or Lexus at 1-800-255-3987.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
42
Most reports here involve unintended acceleration. Of these, 13 mention a crash, 3 mention an injury.
Read full complaint
The contact owns a 2010 LEXUS RX350. The contact stated while driving 65 mph, she saw light white smoke floating through the air which she initially assumed came from the vehicle ahead of her. As she exited the highway and came to a stop, the low oil pressure warning light illuminated with an abnormal knocking sound coming from the engine. The contact pulled over and called her brother for assistance. Upon inspection, the contact's brother discovered that there was no oil in the vehicle, even though the vehicle had received an oil change five days prior. The contact called the local dealer who offered to tow the vehicle to the dealer to be inspected. The contact declined the tow, and instead had the vehicle towed to Lexus of Pleasanton (4345 Rosewood Dr, Pleasanton, CA 94588) where the mechanic discovered that the engine oil cooler pipe was fractured. The contact discovered an unknown recall on the vehicle. The manufacturer was notified of the failure. The contact was informed that the Vin was not under recall or warranty. The vehicle was not repaired. The failure mileage was approximately 199,000.
Source: NHTSA complaint ODI #11422808 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
7
Most reports here involve software faults.
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ELECTRICAL CAUSES HEADLIGHT TO NOT WORK (ON DRIVER SIDE), AND THEN DOOR LOCK WOULD NOT WORK ON DRIVER SIDE AND HAD TO USE KEY FOB . THEN ALL WINDOWS ROLLED DOWN AND CANNOT ROLL THEM BACK UP DEFINITELY NOT SAFE WITH WINDOWS DOWN WHEN OUT OF TOWN.
Source: NHTSA complaint ODI #11047228 · view all complaints for this vehicle at nhtsa.gov
Brakes
13
Most reports here involve unintended acceleration. Of these, 5 mention a crash, 1 mention an injury.
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BRAKE BOOSTER MALFUNCTION, I WAS ENTERING THE FREEWAY, SUDDENLY MY BRAKE PEDAL STIFFENED UP AND NO BRAKES, KEEP PUMPING BRAKES AND PARKING BRAKE LIGHTS CAME ON AND BRAKE MALFUCTION CAME ON THE DASH. ONLY 103,973 MILES
Source: NHTSA complaint ODI #10945768 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
8
Most reports here involve loss of steering.
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THE CAR I BOUGHT BACK IN 2014. I RARELY DRIVE. AFTER CARRYING OUT MANY REPAIRS FROM 2014 TO 2017, THE CAR WILL RUN IN PARALLEL AND FEEL THAT IT IS IMPOSSIBLE TO CONTROL THE STEERING WHEEL. THERE IS ALSO A PROBLEM WITH THE SUSPENSION. IN MARCH 2017, A ONE-WEEK OVERHAUL WILL BE CARRIED OUT.
Source: NHTSA complaint ODI #11102254 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
6
Most reports here involve airbags not deploying. Of these, 4 mention a crash, 5 mention an injury.
Source: NHTSA complaint ODI #11058316 · view all complaints for this vehicle at nhtsa.gov
Structure & body
13
Most reports here involve software faults. Of these, 1 mention a crash, 2 mention an injury.
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TL* THE CONTACT OWNS A 2010 LEXUS RX350. THE CONTACT STATED WHILE USING THE DEFROSTER, THE FRONT WINDSHIELD CRACKED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 106,955.
Source: NHTSA complaint ODI #11394281 · view all complaints for this vehicle at nhtsa.gov
Other systems
5
Most reports here involve unintended acceleration.
Read full complaint
I WAS DRIVING IN THE PASSING LANE AT ABOUT 55 MPH. THE ROAD WAS STRAIGHT AND LEVEL. THE ROAD WAS COVERED WITH A THIN COATING OF SLUSH. WHILE DRIVING THE ALARM SIGNAL BEGAN BEEPING. I TOOK MY FOOT OFF OF THE ACCELERATOR. THE CAR THEN BEGAN DRIFTING TO THE LEFT, IN THE NEXT FEW SECONDS THE LEFT WHEELS WERE 2 FEET OVER THE LEFT LANE. I TRIED TO GET THE CAR BACK INTO THE LANE BUT THE STEERING DID NOT RESPOND. A FEW SECONDS LATER THE CAR BEGAN TO DRIFT TO THE RIGHT AND ROTATE TO THE RIGHT. I THEN APPLIED THE BRAKES BUT THEY HAD LITTLE EFFECT. EVENTUALLY THE CAR SLID OFF THE ROAD TO THE RIGHT STOPPING ABOUT 75 FT OFF THE ROAD, DOWN A 20 FOOT SLOPE. I BELIEVE THAT THE STABILITY CONTROL SYSTEM FAILED TO CONTROL THE VEHICLE AND DID NOT PROVIDE ADEQUATE PROTECTION IN THIS ACCIDENT. *TR
Source: NHTSA complaint ODI #10578104 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2010 has 94 complaints on file, more than the 2011 (30). That is the most of the 11 model years of the Lexus RX350 we cover. Older model years have had longer to collect complaints.