Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Brakes recall
THIS COULD RESULT IN INCREASED STOPPING DISTANCES AND/OR A FAILURE TO ADEQUATELY CORRECT A VEHICLE SLIDE, WHICH COULD INCREASE THE RISK OF A VEHICLE CRASH.
- Remedy
- DEALERS WILL REPLACE THE BRAKE ACTUATOR WITH A NEW ONE, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 8, 2011. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
13
Most reports here involve unintended acceleration. Of these, 5 mention a crash, 3 mention an injury.
Read full complaint
The contact owns a 2011 Lexus RX350. The contact stated while driving 60 MPH, an abnormal clicking sound was coming from the vehicle. The contact stated that the AWD and oil pressure warning lights were illuminated. The contact pulled over and discovered oil leaking from the vehicle. The vehicle was towed to the dealer and the contact was informed that the oil cooler line was leaking. The manufacturer was notified of the failure and referred her to an authorized Lexus dealer for assistance. The contact expressed concerns that the failure could have resulted in loss of vehicle control due to traction, as well as a potential for the vehicle to catch on fire due to the oil leak. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 118,000.
Source: NHTSA complaint ODI #11472746 · view all complaints for this vehicle at nhtsa.gov
Brakes
7
Most reports here involve loss of braking. Of these, 6 mention a crash, 3 mention an injury.
Read full complaint
AS I WAS TRYING TO PARK MY VEHICLE, IT ACCELERATED AND HIT A BUILDING THEN WENT BACKWARDS. I MANAGED TO KEEP THE CAR FROM REVERSING INTO THE STREET BUT THE BRAKES DID NOT WORK AND CAR DID NOT SLOW DOWN. IT HIT THE BUILDING A SECOND TIME. I PUT THE CAR IN PARK AND IT STOPPED. NONE OF THE AIRBAGS INFLATED AND THE CAR WAS TOTALED. TOYOTA TOOK NO BLAME FOR THE ACCIDENT AND I'M LEFT WITHOUT A VEHICLE. THIS CAR IS IN A GROUP OF RECALLED CARS, LEXUS DOES NOT HAVE RECORDS OF EVER RECALLING THIS TRUCK
Source: NHTSA complaint ODI #11066495 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
3
Most reports here involve loss of braking. Of these, 1 mention a crash.
Source: NHTSA complaint ODI #11166379 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
5
Most reports here involve airbags not deploying. Of these, 3 mention a crash, 3 mention an injury.
Source: NHTSA complaint ODI #11078349 · view all complaints for this vehicle at nhtsa.gov
Structure & body
1
Most reports here involve other issues.
Read full complaint
MY WIFE WAS DRIVING ON THE HIGHWAY AND THE SUN ROOF IMPLODED, THE GLASS SHATTERED AND FELL INTO THE CAR THERE WAS NO ONE IN FRONT OF HER AND SHE WAS NOT GOING UNDER A OVER PASS. DEALER CLAIMS IT WAS A ROCK, NO WAY COULD A ROCK HIT AT THAT ANGLE WITH THAT MUCH FORCE TO SHATTER THE GLASS! WE HAVE HEARD OF THIS HAPPENING BEFORE BUT NOT WITH A LEXUS. WE WERE VERY LUCKY SHE WAS NOT IN CRASH AS IT WAS SUCH A SHOCK TO HER SHE HIT THE BREAKS NOT KNOWING WHAT HAPPEN. WE WERE NOT HAPPY WITH THE EXPLANATION OF THE DEALER OR LEXUS THAT IS WAS A ROCK! *JS
Source: NHTSA complaint ODI #10662066 · view all complaints for this vehicle at nhtsa.gov
Other systems
1
Most reports here involve other issues.
Read full complaint
PLEASE SEE THE ATTACHED BETTER BUSINESS BUREAU COMPLAINT. WE ARE MAKING THIS COMPLAINT IN ORDER TO DO OUR PART OF ALERTING YOU THAT THERE COULD BE A POTENTIAL HAZARD WITH THE MAKE AND MODEL OF THIS CAR. WE DO NOT WANT WHAT HAPPENED TO US TO HAPPEN TO ANYONE ELSE. THE CAR WAS ON A HIGHWAY IN MOTION WHEN THIS HAPPENED. THANK YOU. *TR
Source: NHTSA complaint ODI #10914836 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2011 has 30 complaints on file, fewer than the 2010 (94) and fewer than the 2012 (33). Of the 11 model years of the Lexus RX350 we cover, the 2010 has the most (94). Older model years have had longer to collect complaints.