Driving on I80E in Iowa with cruise control set at 70 mph, warning light for AWD failure came on, followed by engine light and all warning lights. Coasted into breakdown lane and had definite loss of power. Became aware of fire by fellow motorist running toward the car with fire extinguisher. Saw black smoke and fire coming from front of car. Forced to evacuate car on interstate, smoke in east and westbound lanes. The car was consumed in about 20 minutes. Insurance company- AAA - has inspected car. Unknown if Lexus has inspected. Remains taken to Teo’s Towing 563-888-1988. Please inspect. Air bags did not employ.

Source: NHTSA complaint ODI #11464628 · view all complaints for this vehicle at nhtsa.gov

This vehicle is brand new, and I constantly have issues with it not recognizing the key fob. It will lock automatically with the keys inside and not unlock, even with the other set of keys. I have been locked out multiple times with the keys in my hands. The vehicle is on, with the keys outside in my hands, and it locks and cannot be unlocked. Using the valet key in the door does not work. The app says the vehicle is in motion and cannot be unlocked. It had to be towed to the dealership, and the problem could not be found. There are no warnings or anything on the dash.

Source: NHTSA complaint ODI #11506773 · view all complaints for this vehicle at nhtsa.gov

I was a passenger in an accident. I was sitting in the front passenger seat. We were sitting in standstill traffic. Our vehicle was struck from behind; it caused the vehicle to shift and was hit again on front driver side of the vehicle. Airbag’s deployed on the driver side (front and back) but not the front passenger. Seatbelts were worn. I suffered a concussion and a herniated disc.

Source: NHTSA complaint ODI #11483867 · view all complaints for this vehicle at nhtsa.gov

What component or system failed or malfunctioned, and is it available for inspection upon request? The exhaust in my 2022 RX350 causes droning and vibrations at 1500rpm while driving at 25-30mph and 55-60mph. Most of the vivrations can be felt at the catalytic converter exhaust assembly. How was your safety or the safety of others put at risk? The vibrations and droning causes a sensory “shock” as the vehicle approaches 1500rpm at 25-30 and 55-60mph. This has caused me to be caught off guard while I am focused on driving on busy streets and on the highway. Has the problem been reproduced or confirmed by a dealer or independent service center? I have brought my vehicle in several times to 3 different Lexus dealerships. I have sat with 2 shop foreman’s and driven with them in which they have said that such vibrations are “normal”. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has not been inspected by any of the above. It has been only brought to Lexus dealerships for inspection (I am not counting dealerships as the manufacturer). Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or messages prior to the first droning/vibration. The first sign of the droning was the same night I had purchased my car and drove it home. I immediately emailed my dealer about this issue as it felt abnormal compared to the RX350 I had test driven earlier that week.

Source: NHTSA complaint ODI #11526488 · view all complaints for this vehicle at nhtsa.gov