Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Airbags recall
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
- Remedy
- DVUSA will notify owners, and dealers will replace the front passenger side air bag, free of charge. The began on January 12, 2018. Owners may contact DVUSA customer service at 1-877-762-8267. Note: This recall partially supersedes recall 16V-379.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Airbags recall
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
- Remedy
- Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Seat belts recall
IN THE EVENT OF A CRASH, THE SAFETY BELTS IN THESE VEHICLES MAY NOT PERFORM AS REQUIRED SUCH THAT A SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF INJURY OR DEATH IN THE EVENT OF A CRASH.
- Remedy
- MERCEDES-BENZ WILL INSPECT AND REPLACE ANY SEAT BELT ASSEMBLIES THAT DO NOT MEET THE REQUIREMENTS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 15, 2011. OWNERS MAY CONTACT MERCEDES-BENZ AT 843-695-5000.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
THE EMERGENCY EXIT WINDOW MAY SEPARATE FROM THE BODY AND COULD FALL INCREASING THE RISK OF INJURIES TO THE PASSENGER OR DRIVER.
- Remedy
- DEALERS WILL REPLACE THE EMERGENCY EXIT WINDOW IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 11, 2011. OWNERS MAY CONTACT SPRINTER AT 1-201-573-0600.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
3
Most reports here involve other issues.
Read full complaint
WE MOVED TO HIGH ALTITUDE (6750 FT ELEVATION). FROM A STOP IT TAKES OVER THREE SECONDS FOR THE VEHICLE TO HAVE PROPER POWER TO ACCELERATE. IT WILL START TO ROLL, BUT NO REAL POWER. I HAVE TAKEN IT TO THE MERCEDES BENZ (WALTER'S MERCEDES OF RIVERSIDE, CA) DEALER THREE TIMES. THEY REFUSE TO TEST IT AT ALTITUDE AND SAY THEY CAN'T DUPLICATE THE PROBLEM AT SEA LEVEL (OF COURSE NOT). IT IS A SAFETY ISSUE. I CAN'T PULL OUT ONTO THE HIGHWAY BY MYSELF WITHOUT FEAR OF BEING HIT BECAUSE I AM UNABLE TO PROPERLY ACCELERATE. *TR
Source: NHTSA complaint ODI #10691195 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
1
Most reports here involve other issues.
Read full complaint
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE LIGHTS ON THE DRIVER SIDE WOULD NOT ILLUMINATE WHEN ACTIVATED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHO REPAIRED THE VEHICLE. THE CONTACT WAS UNAWARE OF THE EXACT REPAIRS MADE TO THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Source: NHTSA complaint ODI #10615398 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
1
Most reports here involve other issues.
Read full complaint
TL* THE CONTACT OWNS A 2011 MERCEDES BENZ SPRINTER. THE CONTACT STATED THAT THE REAR DRIVER SIDE TIRE BLEW OUT AND AFTER INSTALLING THE SPARE TIRE THE VEHICLE FAILED TO MOVE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN INFORMED THE CONTACT THAT THE LUG NUT FOR THE REGULAR TIRE COULD NOT BE USE TO INSTALL THE SPARE TIRE SINCE IT WOULD CAUSE THE EMERGENCY BRAKE TO ENGAGE. IN ORDER TO REPAIR THE FAILURE AND INSTALL THE NEW TIRE, THE BOLTS HAD TO BE CUT OFF. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.
Source: NHTSA complaint ODI #10598973 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
4
Most reports here involve other issues.
Read full complaint
TAKATA RECALL: HAVE BEEN RECEIVING RECALL NOTICES ABOUT YEARS (FIRST RECALL APRIL 2016). MADE SEVERAL APPOINTMENTS TO REPLACE, BUT THEY WERE OUT WHEN I ARRIVED. CURRENTLY I'VE HAD AN AIR BAG ON ORDER TO BE HELD IN MY NAME SINCE JUNE 2018. STILL NO SUCCESS.
Source: NHTSA complaint ODI #11124749 · view all complaints for this vehicle at nhtsa.gov
Other systems
5
Most reports here involve fluid leaks.
Read full complaint
ROOF MOUNTED A/C LEAKS WATER INSIDE THE VAN EVERY TIME IT RAINS. THIS IS MY SECOND SPRINTER WITH THIS PROBLEM, AND IT AFFECTS MY BUSINESS TREMENDOUSLY AS I OWN AN EXECUTIVE TRANSPORTATION COMPANY, NOT THE TYPE OF PROBLEM EXPECTED ON A MERCEDES
Source: NHTSA complaint ODI #10747657 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2011 has 14 complaints on file, the same as the 2010 (14) and fewer than the 2014 (22). Of the 13 model years of the Mercedes-Benz Sprinter 2500 we cover, the 2020 has the most (80). Older model years have had longer to collect complaints.