Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Safety recall
An unsecured wheelchair can move during transit, increasing the risk of injury.
- Remedy
- Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Engine recall
Electrical circuits that overheat increase the risk of a fire.
- Remedy
- Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Structure recall
A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
- Remedy
- Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 53B.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
Driving with an inoperative electronic stability control system can increase the risk of a crash.
- Remedy
- Dealers will tighten the ground nut assembly, free of charge. All affected vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 43B.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Electrical system recall
An inoperative left turn signal may not notify other drivers of a turning vehicle, and an inoperative left taillight can reduce the vehicle's visibility to other drivers. Both scenarios can increase the risk of a crash.
- Remedy
- Dealers will inspect and replace the harness, as necessary free of charge. Owner notification letters were mailed February 20, 2025. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 21B.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Transmission recall
A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.
- Remedy
- Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44A.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Seat belts recall
An unsecured child restraint system can increase the risk of injury during a crash.
- Remedy
- Dealers will inspect and replace the seat belt retractors as necessary, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853- 1403. FCA US LLC's number for this recall is Y61.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
28
Most reports here involve fluid leaks.
Read full complaint
The fuel tank is leaking where the fuel tube goes into the tank. The seal starts to leak and they do not make a replacement seal, you have to replace the entire fuel tank. This is the 2nd Promaster van that I have had and the 2nd time this has happened. This is dangerous to have fuel leaking from the front of the vehicle. This is a poor design, it’s a very common problem with these vehicles that still hasn’t been addressed. It’s also an expensive problem because the tank costs 1300 without labor, and you just can’t buy the gasket itself you have to buy the whole tank.
Source: NHTSA complaint ODI #11762540 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
40
Most reports here involve software faults.
Read full complaint
The contact owns a 2021 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rearview camera displayed a distorted image. The approximate failure mileage was 80,000.
Source: NHTSA complaint ODI #11746715 · view all complaints for this vehicle at nhtsa.gov
Brakes
10
Most reports here involve software faults. Of these, 1 mention a crash.
Read full complaint
21st century auto group in Springfield, NJ 908-883-3988 305 US Highway 22, Springfield, NJ 07081 sold me a non compliant vehicle where the esc system didn’t work violating Fmvss 126 when I tried to return the non compliant vehicle they wouldn’t give me money back.
Source: NHTSA complaint ODI #11698398 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
12
Most reports here involve loss of steering.
Read full complaint
The vehicle experienced a sudden and complete loss of steering control during normal driving on a public roadway. The steering wheel became extremely difficult to turn, and the vehicle became immobilized, creating a serious risk of collision and injury. The vehicle was towed to an authorized RAM dealership, where inspection confirmed a broken serpentine belt, abnormal alternator noise, and metal contamination throughout the entire power steering system. The dealer advised that the entire power steering system requires replacement. The presence of metal debris in a critical steering system indicates a pre-existing mechanical defect that could not reasonably develop within 27 days of normal use. No warning lights or messages appeared prior to the failure. At the time of sale, the vehicle was also subject to unresolved safety recall(s). The selling dealer refuses to rescind the sale or provide a refund.
Source: NHTSA complaint ODI #11709170 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
5
Most reports here involve premature wear.
Read full complaint
The contact owns a 2021 Ram Promaster 2500. The contact stated that the driver’s and passenger’s side seat belts' webbing was frayed. The contact had not experienced a failure with the seat belts; however, due to the safety concerns, the vehicle was taken to the dealer, and the seat belts were replaced. The manufacturer was notified of the failure and confirmed that there was no recall associated with the failure. The failure mileage was unknown. The VIN was not available.
Source: NHTSA complaint ODI #11693321 · view all complaints for this vehicle at nhtsa.gov
Structure & body
3
Most reports here involve electrical shorts.
Read full complaint
Sir/ma'am GM. The issue with the PROMASTER is water getting into the engine bay. It appears that gaps appear in between the windshield and the cowling. Researched multiple social media posts and this is a growing issue with the PROMASTER. Water flows through the center of the cowling and accumulates on the engine and other electrical components within the engine bay. This creates a safety hazard while not while driving but also while parked.
Source: NHTSA complaint ODI #11558193 · view all complaints for this vehicle at nhtsa.gov
Other systems
11
Most reports here involve loss of steering.
Read full complaint
The contact owns a 2021 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention). The vehicle was taken to the dealer; however, the dealer declined to complete the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Source: NHTSA complaint ODI #11757496 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2021 has 109 complaints on file, more than the 2020 (42) and more than the 2022 (64). That is the most of the 11 model years of the Ram Promaster we cover. Older model years have had longer to collect complaints.