Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Airbags recall
A deactivated passenger air bag increases the risk of injury during a crash.
- Remedy
- Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on September 30, 2024. Owner notification letters will be mailed in phases, on October 18, 2024, December 10, 2024, December 20, 2024, and January 17, 2025. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69PZ.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Suspension recall
Unsecured bolts may cause the trailing arm to fracture, resulting in a sudden loss of vehicle control and increasing the risk of a crash.
- Remedy
- Dealers will replace the driver side rear trailing arm bolts, free of charge. Owner notification letters are expected to be mailed December 25, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 42M2.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Engine recall
A damaged engine can result in engine failure and a stall, increasing the risk of a crash. If the engine failure causes an oil leak, it can increase the risk of a fire.
- Remedy
- Dealers will inspect and, if necessary, replace an affected engine, free of charge. Owner notification letters are expected to be mailed December 6, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 and Audi's customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 13i4 (VW) and 13i5 (Audi).
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
Loose bolts may fall out, causing the remaining bolts to break, which could lead to separation of the trailer hitch and trailer, increasing the risk of a crash.
- Remedy
- Dealers will tighten the trailer hitch bolts, free of charge. Owner notification letters are expected to be mailed October 28, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 66N8.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
- Remedy
- Dealers will update the infotainment software, free of charge. Owner notification letters are expected to be mailed September 16, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 91DV.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Fuel system recall
Long fuel injectors with missing filters may leak fuel, increasing the risk of a fire.
- Remedy
- Dealers will replace the long fuel injectors, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 24iD.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Airbags recall
A delayed air bag deployment can increase the risk of injury.
- Remedy
- Dealers will secure and, as necessary, replace any the front door wiring harnesses showing a fault code, free of charge. Owner notification letters were mailed June 20, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 97GF.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
25
Most reports here involve sudden stalling.
Read full complaint
The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact stated that overnight 1/3 of the engine oil had leaked onto the ground. While starting the vehicle, there was an abnormal oil burning odor and visible smoke coming from the engine. There was no warning light illuminated. The vehicle was towed to an independent mechanic to be diagnosed, and the contact was informed that the VVT sensors, timing cover gasket, and timing cover needed to be replaced. The parts were replaced; however, the oil leak persisted, and the parts were replaced a second time. The contact was informed that the PCV was inoperable as per the Emissions Service Action Code: 10LP. The contact was referred to the manufacturer for assistance. The manufacturer was notified of the failure; however, the contact was advised that the repair would be an out-of-pocket expense, minus the PCV. The vehicle was not repaired. The failure mileage was 82,933.
Source: NHTSA complaint ODI #11764055 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
13
Most reports here involve software faults. Of these, 1 mention a crash.
Read full complaint
The daytime running light on the passenger side is out. The entire headlight assembly and bumper have to be removed to repair this. It will cost 1400 to repair. This is a safety issue and should be covered by Volkswagen.
Source: NHTSA complaint ODI #11730802 · view all complaints for this vehicle at nhtsa.gov
Brakes
22
Most reports here involve loss of braking.
Read full complaint
Front brakes make scratching sound, dealer alleged brakes and rotor are fine after inspection. Steering wheel shakes at times when braking down hill. Cabin too noisy, air and sauna enter cabin by driver side door. Reported issue to dealer, they alleges the seal may need to be replaced; but not covered by warranty.
Source: NHTSA complaint ODI #11690466 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
2
Most reports here involve loss of steering.
Read full complaint
Vehicle shimmies/shakes when braking of speeds over 50 mph. It is currently at the VW service center and was informed the Electro-Mechanical Steering gear needs to be replaced. The repair tech also said that he wasn't sure when the part would be in and he has a few others on backorder for repair as well.
Source: NHTSA complaint ODI #11719073 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
8
Most reports here involve software faults.
Read full complaint
The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer to be diagnosed. The dealer had not informed the contact of the cause of the failure but informed the contact that the part to do the recall repair was not yet available. The vehicle was taken to another unknown dealer, where the same information was provided. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 10,000. Parts distribution disconnect.
Source: NHTSA complaint ODI #11636330 · view all complaints for this vehicle at nhtsa.gov
Structure & body
1
Most reports here involve fluid leaks.
Read full complaint
There is a metallic rattle in the driver's side b-pillar (similar to the issue in the 2018 Tiguan LWB). Every component in the pillar has been replaced and the rattle persists. The first time I complained about it to the dealership the car only had 1,500 miles on it. 3 years and several months of the car sitting in the shop they have not been able to fix it nor have they bothered working with VW of America to find a solution. I'm guessing it is structural. The brakes are also very concerning and I have mentioned it many times over the last few years. It is not the normal VW squeal -- it is a grinding that causes the car to shake. I was told by my local VW that "Apparently you've never driven high performance vehicles before--that's normal". Uh, no it is not normal. Often times when shifting into drive from park (even on flat ground) the shifter is hard to move and then makes an awful clunking noise. Coolant disappears. And, indicator light does not come on. I was refilling the wiper fluid reservoir and noticed the coolant reservoir was almost empty, however, no light has come on. I've had to top off the coolant at least every couple months.
Source: NHTSA complaint ODI #11633740 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2022 has 71 complaints on file, fewer than the 2021 (165) and more than the 2023 (18). Of the 6 model years of the Volkswagen Atlas Cross Sport we cover, the 2021 has the most (165). Older model years have had longer to collect complaints.