The door ajar warning stays on with the doors closed, keeping the interior lights on, draining the battery and stopping the doors from locking while driving. Owners report replaced sensors, switches and latches failing again.

How common

146 of the 300 complaints we read (49%), roughly 876 of all 1,801 on file

Safety

Reduced safety margin: 69 of 146 reports

• Passenger door ajar warning falsely triggers even when doors are shut, requiring repeated slamming to clear; the rearview camera also doesn't always work. Owner says her sister's identical car was fixed for free under a recall. · filed Aug 2023
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  I own a 2011 Ford Edge. Recently, I’ve been having problems when I get in the vehicle and, also when the passenger behind me gets in and we then shut our doors…. a warning light comes up on the dashboard stating that the passenger’s side door is ajar. After many attempts of slamming the door, the light goes off. My fear is that if I have a passenger, there could be an issue of the door opening, if I can not get the door shut correctly or my battery would drain and I could have a dead battery. I have looked into recalls, but none have been stated. The interesting fact, is that my sister has the same 2011 Edge and the same thing happened to her. She said the dealership fixed hers at no cost and said it was a recall. My vehicle has 102,000 miles on it. Also, my rear view camera does not always work. Safety issue if relying on that. Also, no recalls have been issued.

  NHTSA complaint ODI #11541747

• Door ajar warning came on for doors that were shut, and while driving the driver's door popped open slightly, letting in outside air. · filed Jan 2021
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  MY PASSENGER DOOR AJAR WOULD COME ON AND I KNOW MY DOOR IS SHUT. IT'S STARTING TO GET BAD NOW. THE OTHER DAY WHEN I WAS DRIVING ON A CITY ROAD MY DRIVER SIDE DOOR AJAR LIGHT CAME ON AND THEN THE DOOR POPPED OPEN A LITTLE TO WHERE I CAN HEAR THE OUTSIDE AIR COMING IN. I WAS DRIVING FOR 10 MINUTES BEFORE THIS HAPPEN. THIS HAS TO BE FIX SOON.

  NHTSA complaint ODI #11389635

• Door latch sensor falsely showed the door ajar and the alarm went off randomly; owner paid about $500 to replace the entire door latch. Owner says Ford denied a refund after a related recall because of mileage. · filed Jun 2020
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  IN 2016 FORD EDGE DOOR AJAR LIGHT WILL STAY ON EVEN WHEN THE DOOR WERE LOCKED. IN THE BEGINNING IT WAS NOT AN ISSUE BUT THAN THINGS GOT WORSE AS FOR NO APPARENT REASON THE CAR ALARM WOULD GO OFF ON ITS OWN AT DIFFERENT TIMES OF DAY AND NIGHT. AFTER PINPOINTING THE PROBLEM TO THE DOOR LATCH SENSOR WAS ADVISED TO CHANGE THE SENSOR (BUT SINCE GENIUSES AT FORD DECIDED TO INCORPORATE THE SENSOR IN THE ACTUAL DOOR LATCH WITH NO REMOVABLE PARTS) I WAS FORCED TO CHANGE THE ENTIRE DOOR LATCH MECHANISM WHICH COST ABOUT $500..I RECENTLY RECEIVED A LETTER THAT THIS WAS A KNOWN ISSUE AND A RECALL NOW HAS BEEN ORDERED...SUBMITTED THE PAPERWORK FOR A REFUND AND IT WAS DENIED (REASON CAR IN 2016 HAD 88,000 MILES)...ALTHOUGH ON THE LETTER IT SAYS THAT IF I HAD THE ISSUE NOW IT WILL BE COVERED UP TO 120,000 ...I HAVE CALLED FORD MULTIPLE TIMES AND ALSO SUBMITTED ORIGINAL RECEIPTS WITH CHAPMAN FORD IN EGG HARBOR TWP, NJ...BUT THEY SAID THEY CAN NOT HONOR ANY REFUNDS DUE TO MILEAGE (CASE # FORD GAVE ME IS [XXX]) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

  NHTSA complaint ODI #11329303

The vehicle suddenly loses acceleration, drops into limp mode or stalls while driving, often with the wrench and AWD warning lights on. Dealers often traced it to a failed throttle body, though some could not find a fault.

How common

55 of the 300 complaints we read (18%), roughly 330 of all 1,801 on file

Safety

Can affect control: 55 of 55 reports

Before you buy: Ask whether the throttle body has been replaced, and watch for the wrench light or any hesitation or stalling on a test drive.

• Vehicle suddenly shut off completely while driving, losing all power including power steering, forcing the owner to pull over. · filed Mar 2022
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  Vehicle turned off completely while driving without notice. Lost all power, power steering, etc. Had to pull off to side of road. Once car was placed in park position, all lights came back on and I was able to start the vehicle again like nothing had happened. Very dangerous situation.

  NHTSA complaint ODI #11458799

• Vehicle stalls about half the time while parking in reverse or forward, with no diagnostic code recorded; owner suspects the throttle body based on online forums. · filed Jul 2021
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  Vehicle stahls about 50% time in reverse when parking mainly, and in forward when parking. Very scary and I have only had this vehicle for 1.5 months. Repairs have been made according to CEL codes; however, the stalling does not report the code, so it occurs over and over. Very scared this will happen and cause an accident. Based on numerous forums who had the same car and instance - it is the throttle body.

  NHTSA complaint ODI #11423262

• Vehicle lost power and stalled while driving 60 mph on the highway with no warning, forcing a semi to swerve to avoid it; restarting after a few minutes fixed it temporarily, and this has happened three times. · filed Sep 2018
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  DRIVING 60MPH ON HIGHWAY AND CAR WITHOUT WARNING LOST POWER AND STALLED. ON FREEWAY. VERY DANGEROUS, A SEMI HAD TO SWERVE TO AVOID ME. PUT CAR IN PARK AND AFTER A FEW MINUTES THE CARD STARTED BACK UP AND DROVE WITHOUT PROBLEMS. THIS HAS HAPPENED THREE TIMES WITHOUT WARNING AND AFTER A BIT OF TIME STARTS BACK UP AND DRIVES FINE.

  NHTSA complaint ODI #11131516

The brake pedal goes soft and sinks to the floor, or turns hard, and the car fails to stop properly. Dealers replaced the brake booster, master cylinder, ABS module or hydraulic control unit, sometimes with parts on backorder.

How common

42 of the 300 complaints we read (14%), roughly 252 of all 1,801 on file

Safety

Can affect control: 42 of 42 reports

• Brake vacuum booster failed a second time within a year, causing an air leak and the car to keep rolling instead of stopping; owner paid over $600 for the earlier repair. · filed Apr 2026
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  The brake pedal does not feel right and the car continues to roll. My mechanic found that the brake pedal vacuum boosters commonly fail on this model. He repaired it and less than a year later it has failed again. I heard the air leak when pressing the pedal and the car does not stop, it continues to roll. I've had to park it because this is a safety issue. I do not want to risk my life or cause property damage. The car has less than 130,000 miles on it and no warning lights or messages come on the dash for this. This repair was over $600 but the manufacturer should fix this and make sure it's right and safe.

  NHTSA complaint ODI #11734138

• Brakes failed to respond when depressed while slowing to a stop; a mechanic diagnosed and repaired a failed master cylinder, but the problem returned and was not fixed again. · filed Apr 2026
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  The contact owns a 2011 Ford Edge. The contact stated that while driving 10 MPH and coming to a stop, the brake pedal was depressed, but the vehicle failed to respond as intended. There was no warning light illuminated. The dealer was notified of the failure and provided an estimate for the repair. The vehicle was taken to an independent mechanic, where it was diagnosed with brake master cylinder failure. The vehicle was repaired; however, the failure recurred. The vehicle was not repaired a second time. The manufacturer was not notified of the failure. The failure mileage was approximately 105,000.

  NHTSA complaint ODI #11732511

• Brakes feel soft and reportedly need ABS repair, and the backup camera goes black; owner says a recall covers other 2011 Ford Edges but not this VIN. · filed Nov 2025
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  Number one my brakes are soft they say needs abs and their is recall but not on My vin number but on Ford edge 2011if it's on one should be on all recall safety is without brakes and my camera is black again recalls on other ford edge but again not mine please help

  NHTSA complaint ODI #11700272

The backup camera stops working, freezes, shows an upside-down image or loses its guidance lines.

How common

4 of the 300 complaints we read (1%), roughly 24 of all 1,801 on file

Safety

Reduced safety margin: 4 of 4 reports

• Backup camera image displays upside down instead of working correctly. · filed Jul 2025
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  2011 Ford Edge backup camera system stopped working correctly in March 2025. The camera image is upside down.

  NHTSA complaint ODI #11673367

• Rear backup camera freezes and displays upside down, or stops working entirely; this is the second camera to fail this way. · filed May 2025
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  Rear back up camera not working says to contact dealer Camera freezes turns upside down 4 years ago replaced camera that did the same thing This is the second camera that has failed

  NHTSA complaint ODI #11663428

• Backup camera works but shows no guidance lines when reversing. · filed Jul 2018
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  WHEN BACKING UP I HAVE THE REAR VIEW CAMERA BUT I DO NOT HAVE ANY GUIDANCE LINES. I STILL DO NOT HAVE ANY.

  NHTSA complaint ODI #11112125

The engine overheats, in some cases with no warning light, and cooling fans fail to turn on; owners report engine damage.

How common

4 of the 300 complaints we read (1%), roughly 24 of all 1,801 on file

Safety

Safety impact unclear

• Vehicle continues to overheat with electrical problems even after a free dealership repair; owner says three existing recalls describe the same issues. · filed May 2025
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  Overheating && electrical !!!! It’s been over heating since I got the dealership fixed it free of charge I’m still having the same problem I looked it up there are 3 recalls that’s I’m having the EXACT SAME PROBLEMS WITH

  NHTSA complaint ODI #11663486

• Engine overheats if left running for more than a couple of minutes; owner suspects the body control module. · filed Oct 2021
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  Unknown Body control module? Overheating issues Still overheats if left running for longer that a couple minutes

  NHTSA complaint ODI #11437586

• Cooling fans repeatedly fail to turn on, causing the engine to run hot; owner already replaced the engine and the cooling fan module and assembly once. · filed May 2020
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  SITTING IN A DRIVE THRU AND CAR BEGINS TO RUN HOT ONCE AGAIN DUE TO THE COOLING FANS NOT KICKING ON. THIS IS AN ONGOING PROBLEM WITH THIS CAR. I HAVE REPLACED AN ENTIRE ENGINE ALONG WITH THE COOLING FAN MODULE AND ASSEMBLY. OVER 2000 IN REPAIRS ALL DUE TO A COOLING FAN MALFUNCTION AND IS ACTING LIKE IT AGAIN. *TR

  NHTSA complaint ODI #11325561

The touch screen goes black or the SYNC system locks up, taking out radio, climate controls, GPS and the backup camera; one failure followed a software update.

How common

4 of the 300 complaints we read (1%), roughly 24 of all 1,801 on file

Safety

Reduced safety margin: 3 of 4 reports

• A Ford-directed SYNC2 software update failed midway and disabled the infotainment system, including the backup camera, GPS, and climate controls; dealer quoted about $1,888 plus labor to replace the module. Owner says Ford's update process caused the failure. · filed Mar 2022
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  While conducting an at-home SYNC2 software update to version 3.10 via a properly formatted USB flash drive, the component that failed was the Accessory Protocol Interface Module (APIM) resulting in the vehicle's entire Infotainment software, the back-up camera, GPS, Bluetooth, Radio, Climate Controls, essentially all functions through the center touch screen to completely stop functioning. Roughly half way through the SYNC2 update which consisted of having the vehicle in an engine-on idle-state as required by Ford, the center touch screen displaying the update progress bar faded to black and ambient lights were lost. Ford claims that this at-home update could take anywhere from 45-60 minutes. I allotted 90 minutes for the update to complete its processes thinking the screen going black was normal during this update. After realizing the screen didn't come back on after a long while, I knew a bigger problem existed. The vehicle has been inspected by technicians at a local Ford dealership and their conclusion was to spend $1,888 plus labor and taxes to replace the APIM. I do not agree with Ford and their conclusion on this incident given that I had shared the reason as to how this occurred in the first place. No warning was given or error code provided during the day of the incident. I followed Ford's directions for an at-home update and now as a result, my vehicle is not fully functional and Ford is making me pay for it.

  NHTSA complaint ODI #11457369

• Touch screen went completely black, leaving the owner unable to adjust climate control or the window defroster while away from home. · filed Jun 2017
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  MY 2011 FORD EDGE MY TOUCH SCREEN WENT BLACK. I WAS AWAY FROM HOME AND WITH A BLACK SCREEN I AM UNABLE TO SET TEMP OF HEAT OR AIR, OR CONTROL/MY WINDOW DEFROSTER/FOGGER.

  NHTSA complaint ODI #10993852

• SYNC infotainment system repeatedly locks up and Bluetooth disconnects calls, forcing the owner to pull over and reboot the system. · filed Jun 2011
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  THE SYNC SYSTEM IS CONSISTENTLY LOCKING UP, THE MUSIC PLAYS WHEN THE DASHBOARD STATES THE AUDIO IS OFF, WHEN THIS HAPPENS NONE OF THE BUTTOMS WORK. I HAVE BEEN PULLING OVER TO THE SIDE OF THE ROAD TO TURN MY VEHICLE OFF, OPEN THE DOOR TO MAKE THE SCREEN CLEAR, THIS DOES NOT WORK. THEN ALL OF A SUDDEN THE SYNC SYSTEM WILL RE-BOOT ITSELF AND THEN IT WORKS AGAIN. THE BLUETOOTH SYSTEM IS ALWAYS DISCONNECTING MY PHONE OR I CALL SOMEONE AND I CAN'T HEAR THEM, TO THE POINT I DON'T EVEN USE THE BLUETOOTH ANYMORE. WHEN THE MOTOR IS SHUT OFF AND YOU OPEN THE VEHICLES DOOR THE SCREEN SHOULD COME UP WITH FORD EMBLEM. THE SYNC SYSTEM LOCKING UP INCIDENT HAS OCCURRED 3 TIMES AND I'M FIXING TO TAKE IT IN AGAIN. IT'S ALWAYS BEEN THE SAME ANSWER THERE WAS AN UPDATE THAT NEEDED TO BE DONE. IT IS FORDS RESPONSIBILITY TO MAKE WHEN A VEHICLE IS SOLD NEW FOR $40K, THAT IT WORKS. OF COURSE I STILL HAVE TO MAKE MY MONTHLY PAYMENT TO FORD, IF THIS CONTINUES I'M GOING TO LOOK INTO THE LEMON LAW BECAUSE THIS IS RIDICULOUS.

  NHTSA complaint ODI #10406568

The water pump failed and leaked coolant into the engine, which seized or was destroyed while driving.

How common

3 of the 300 complaints we read (1%), roughly 18 of all 1,801 on file

Safety

Can affect control: 3 of 3 reports

• Water pump failure caused catastrophic engine failure and total loss of power while driving 75-80 mph on the interstate, with visible steam and smoke from the engine. · filed Oct 2023
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  My 2011 Ford Edge Limited has been well taken care of March 25, 2023 I was driving down I80 in Nebraska at 75-80mph and without any warning my vehicle proceeded to "stop" it started dinging I had zero power which almost caused an accident on the interstate. I had my 2 young children with me! I pulled over I could see some steam and smoke coming from engine I had to call a tow truck had it taken back to North Platte to Buds Repair shop my engine had catastrophic failure due to a faulty water pump which is currently being investigated with the newer ecoboost models this is a common issue with Ford from 2008 all the way now to 2023! I would like the investigation to be widened further to include models from 2008 and newer!!!

  NHTSA complaint ODI #11548001

• A leaking water pump let coolant flood the engine, causing it to seize while driving on a busy highway; owner had to replace the entire engine and radiator. · filed Aug 2022
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  I am writing to you today to make you aware of a situation that occurred with my 2011 Ford Edge. On June 14, 2022 my husband and I embarked on a trip to Maine. Halfway through the trip our check engine light came on and heating warnings went off - we immediately pulled over and had the car towed to the nearest mechanic. He diagnosed our water pump was leaking causing the engine and oil to fill with coolant. This caused coolant to flood the engine and cause it to seize. We were on the Mass Turnpike and couldn't go anywhere except to the side of the road. It was an extremely busy road and very dangerous. We towed the car to our mechanic at home and he agreed with the diagnosis and found that there would be no way to save our engine. He believed that the car was in good condition otherwise and it would be beneficial to replace the engine to extend the life of the vehicle. We have always kept up with routine maintenance of our vehicles, including my Ford Edge. Therefore we ended up replacing our entire engine and radiator that was damaged from the failed water pump. I sent a letter to Ford requesting assistance in replacing this engine and I was recommended by the customer service agent to file this report with you.

  NHTSA complaint ODI #11480755

• Vehicle decelerated and the check engine light flashed while driving; the dealer found the water pump had failed and water had destroyed the engine, which needs replacement. · filed Jul 2017
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  TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STARTED TO DECELERATE AND THE CHECK ENGINE WARNING INDICATOR FLASHED. AFTER APPROXIMATELY TWO MINUTES, THE VEHICLE PERFORMED NORMALLY. THE VEHICLE WAS TAKEN TO A FORD LINCOLN MERCURY DEALER IN FRANKLIN, TENNESSEE WHERE IT WAS DIAGNOSED THAT THE WATER PUMP FAILED AND THE WATER DESTROYED THE ENGINE. THE ENGINE WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: CAS-12638580-MM4M1H9. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

  NHTSA complaint ODI #11004810