Owners report the transmission suddenly shifting into neutral or disengaging while driving, often with a service transmission warning, so the Jeep loses the ability to accelerate or shuts down in traffic. Many say software updates, control module replacements or even a replacement transmission did not stop it from recurring.

How common

74 of the 300 complaints we read (25%), roughly 652 of all 2,645 on file

Safety

Can affect control: 74 of 74 reports

Related recalls

Owners mention 19V447000, 16V529000. Check the VIN for it.

Before you buy: Ask whether the transmission recall software and any transmission control module replacement were done, and on the test drive watch for a service transmission warning or a sudden loss of drive.

• The transmission control module lost its programming again, locking the car into neutral while driving, causing power surges and disabling the emergency brake. · filed Oct 2025
  Read the owner's complaint

  Last year in 2024 our vehicle started having significant issues with the transmission. We took it to a dealership and through our warranty that we purchased, we were told that the transmission control module had lost its programming but no one understood why. It wasn't covered under our warranty and we paid full price out of pocket for that. Less than a year later we are back with the same issues again where it's not holding on to its programming. It locks itself into neutral when we are driving, it will have surges of power with the battery, and no longer has any emergency braking system. We cannot put the emergency brake on in fact. We lost all of our 4x4 variations such as snow sport and four wheel drive low. Full drive is no longer able to be engaged at all with the transmission. It will not shift in or out of 5th gear which means every time we push on the gas that means it's going to be starting out in 5th gear which is obviously a strain on the transmission. Due to that it has no towing power whatsoever right now. It has shut off completely in the middle of us driving bfore. These issues are causing it to slowly lose it's communication with all of the other modules in the vehicle and the engine itself is no longer communicating with the transmission which makes driving the vehicle almost impossible.

  NHTSA complaint ODI #11693171

• While driving 65 mph, the vehicle lost motive power with a service transmission message, recurring every half to two miles despite pulling over and restarting. · filed Jan 2025
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  The contact owns a 2014 Jeep Cherokee. The contact stated while driving approximately 65 MPH, the vehicle lost motive power. The message "Service Transmission" was displayed. The contact was able to pull to the side of the road. The vehicle was able to restart. The contact stated that upon resuming driving, the failure recurred several times after a half to two miles of driving, causing the contact to pull over to the side of the road several times. The contact was able to drive to the residence. The vehicle was taken to the dealer, where it was determined that the failure was related to NHTSA Campaign Number: 19V447000 (Power Train); however, the VIN was not included. Additionally, the dealer informed the contact that an unknown part needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 85,500.

  NHTSA complaint ODI #11639274

• The transmission repeatedly drops into neutral at any speed and won't re-engage, and the dealer offered to replace it only at the owner's expense. · filed Dec 2024
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  While driving, the transmission goes into neutral. This happens at any speed. It won't go into gear at all. The local Jeep dealer said they could replace my transmission that I pay for. There was an initial lawsuit on these. But, any owner after the first one doesn't get help. I am disabled and on a limited income. I am stuck at home because I never know when the vehicle will go into neutral. I don't know what to do. This has happened every time I drive it. I have had to risk it to drive to the doctor and to get my prescriptions. If I can get it off of the road, I cut it off. It usually goes back into gear. But, when it goes into neutral, my complex PTSD and my anxiety disorder goes into overdrive. I feel absolutely hopeless about this. I would appreciate any help I can receive.

  NHTSA complaint ODI #11629496

Owners describe the nine-speed transmission shifting hard or erratically, jerking, lunging forward after stops and making unexpected hard downshifts. Many say software updates, valve body work or a replacement transmission did not cure it.

How common

31 of the 300 complaints we read (10%), roughly 273 of all 2,645 on file

Safety

Can affect control: 19 of 31 reports

• The transmission jolts and shifts harshly, randomly loses 4WD availability, and has a 1-3 second lag between pressing the gas and acceleration. · filed Dec 2023
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  The vehicle will not shift into 4-low. Randomly says 4 wheel drive is unavailable. Abnormally hard jolts and shifts. The transmission does not shift correctly and makes it very uncomfortable to drive. The lag response time from pressing the gas pedal to the moment of acceleration is between 1-3 seconds. Car not downshifting or using 2nd gear at all due to software reflash is robbing part of the functionality of the vehicle. Off-road select trac modes programmed gear shift points render using the modes completely useless and wastes unnecessary fuel.

  NHTSA complaint ODI #11559807

• After a recall software update to the transmission, it still shifts hard in the lower gears. · filed Jul 2020
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  RECEIVED MY VEHICLE BACK FROM GETTING THE RECALL FIXED ON THE TRANSMISSION. THEY DID THE SOFTWARE UP. BUT THE TRANSMISSION IS STILL SHIFTING HARD IN THE LOWER GEARS

  NHTSA complaint ODI #11339676

• Transmission jerks and lunges forward when shifting gears, including after stopping at lights; owner says a dealer software update did not fix it. · filed Jul 2020
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  MY HUSBAND AND I PURCHASED A USED 2014 JEEP CHEROKEE LIMITED 4 CYLINDER FOR OUR DAUGHTER IN 2017. WE NOTICED EARLY ON THAT IT HAD SHIFTING PROBLEMS WITH ITS GEARS. IT WOULD SORT OF JERK AND LUNGE FORWARD WHEN SHIFTING GEARS. WE PURCHASED THE VEHICLE FROM A CARMAX IN NORTH CAROLINA. WE ALSO PURCHASED THE MAXCARE EXTENDED WARRANTY, GOOD FOR 60 MONTHS AND 100,000 MILES. THE CAR HAD 38,000 MILES WHEN WE PURCHASED IT. WE HAD IT A FEW WEEKS BEFORE RETURNING IT TO CARMAX COMPLAINING ABOUT THE JERKING. CARMAX SAID THEY TRIED A FEW THINGS, BUT ULTIMATELY SAID IT COULDN'T BE FIXED; THAT IT WAS JUST A "JEEP THING." AND ADVISED US TO TAKE IT TO A JEEP DEALER IF OUR PROBLEMS PERSISTED. THE TRANSMISSION ISSUES DID PERSIST. IT IS AN ONGOING PROBLEM EVERY DAY. IT JERKS, LUNGES, DOESN'T ACCELERATE PROPERLY OR SHIFT GEARS PROPERLY, AND FEELS UNSAFE. THE JERKING HAPPENS ON CITY STREETS MOSTLY, ALTHOUGH IT JERKS ALMOST ANY OTHER TIME AS WELL. IT WILL EVEN LUNGE FORWARD AFTER COMING TO A STOP LIKE AT TRAFFIC LIGHTS FOR EXAMPLE. A JEEP DEALER IN 2019 PERFORMED A SOFTWARE UPDATE TO THE POWER TRAIN MODULE SAYING JEEP WAS AWARE OF THE PROBLEMS, BUT THE SOFTWARE UPDATE WOULD FIX IT. THE UPDATE HAD NO AFFECT ON THE CAR. NO IMPROVEMENT WAS OBSERVED. THE CAR IS SCHEDULED TO RETURN TO THE SHOP FOR THE SAME ISSUE TOMORROW. MY DAUGHTER FEELS UNSAFE IN THIS CAR.

  NHTSA complaint ODI #11337089

Owners report the engine dying without warning in traffic, at low speed or at speed, sometimes with loss of power steering, and dealers often could not find the cause.

How common

17 of the 300 complaints we read (6%), roughly 150 of all 2,645 on file

Safety

Can affect control: 16 of 17 reports

Related recalls

Owners mention 16V529000. Check the VIN for it.

• While driving, the vehicle lost motive power with several unknown warning lights on and jerked abnormally; the dealer could not diagnose or repair it. · filed Jan 2025
  Read the owner's complaint

  The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with several unknown warning lights illuminated. The vehicle was restarted; however, the failure recurred. The contact stated that the vehicle was jerking abnormally with several warning lights illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 54,000.

  NHTSA complaint ODI #11638011

• The vehicle displays a shift message and won't move, jerks or hesitates while driving, and shuts off at speed or when stopped at a light. · filed Apr 2024
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  I start my car up and try to drive off and it would say shift gear into something then won’t let me leave the car is jerking hard or hesitation I get up to a certain speed it would just shut off or if I stop at a stop light it will shut off the engine but still have the acc on

  NHTSA complaint ODI #11580358

• Engine stalls while driving; dealer says it has no knowledge of the issue, though owner says it is a commonly reported problem that strands drivers in dangerous places. · filed Oct 2019
  Read the owner's complaint

  WHILE DRIVING THE ENGINE STALLS OUT. IT HAS BEEN WELL MAINTAINED AT THE DEALERSHIP. THE DEALERSHIP CLAIMS THEY HAVE NO KNOWLEDGE OF THIS TYPE OF PROBLEM BUT A GOOGLE SEARCH SHOWS THAT IT IS A COMMON ISSUE LEAVING PEOPLE STRANDED IN DANGEROUS PLACES.

  NHTSA complaint ODI #11270923

Owners report water corroding the electronic parking brake module, which then engages on its own while driving or will not release, sometimes leaving the vehicle immobile and needing a tow.

How common

16 of the 300 complaints we read (5%), roughly 141 of all 2,645 on file

Safety

Can affect control: 10 of 16 reports

• The parking brake engaged while driving; the owner removed the control module and found water corrosion, and learned of a related recall or lawsuit. · filed Jun 2026
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  Parking brake engages while driving down the road pulled control module out and has water corrosion looked up causes and seen there was a recall/lawsuit in need of recall

  NHTSA complaint ODI #11746203

• The parking brake repeatedly engaged while parked and stopped at a light, likely from rainwater pooled near the module; it was later replaced. · filed Feb 2025
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  My parking gage engaged several times while parked I saw that it said the parking breaking was engaged but I had not put it on. Next it engaged when stopped for a traffic light. I was able to restart it several times. Noticed that this was most likely to happen after a rainfall. Last time it happened my son was able to trick it into disengaging and get it home. Next day it had to be flatbed towed to my mechanic. He changed the parking break switch and that burned out again. After careful investigation he found over two gallons of water under the spare tire where the parking break module is housed. It had to be replaced as well as both calipers. The module also had to be reprogrammed. It was at there 22 days. The mechanic bill was nearly $1,800. Now I need extensive body work to perhaps stop the water coming in thru the seams underneath the power-lift door which had opened. In checking previous complaints it seems that This should have been a recall long ago as it has happened to other similar jeeps.

  NHTSA complaint ODI #11640055

• While driving 20 mph, the parking brake engaged on its own; a mechanic found a cracked frame let water burn out the brake module. · filed Jan 2025
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  The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at 20 MPH, the emergency brake would engage on it's own. The vehicle emitted an unknown smell inside the vehicle. The vehicle was towed to an independent mechanic where it was diagnosed that the frame was cracked. Water was seeping inside the vehicle. Water accumulated underneath the vehicle by the spare tire and burnt out the module that controls the emergency brake. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was approximately 47,000.

  NHTSA complaint ODI #11637796

Owners report a long lag between pressing the gas and the transmission engaging, sometimes starting off in a high gear, and in some cases the Jeep will not move in drive or reverse at all until it sits for a while.

How common

16 of the 300 complaints we read (5%), roughly 141 of all 2,645 on file

Safety

Can affect control: 13 of 16 reports; 2 reports mention an injury

Related recalls

Owners mention 19V447000. Check the VIN for it.

• Owner says the transmission clutch is getting stuck again, despite the same problem supposedly having been fixed under recall 19V-447. · filed Apr 2025
  Read the owner's complaint

  NHTSA Recall # 19V-447 I do believe it has to do with this recall that states the clutch is getting stuck in the transmission it does say that the recall has been completed but it is obviously doing it again

  NHTSA complaint ODI #11652932

• The Jeep would not shift or move after stopping at a stop sign, leaving the driver stranded. · filed Feb 2024
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  JEEP WONT SHIFT OR MOVE AFTER STOPPING AT A STOP SIGN LEAVING ME STRANDED

  NHTSA complaint ODI #11572311

• The check engine light came on and the transmission failed to engage reverse; the dealer said it needed to be replaced again. · filed Aug 2023
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  The contact owns a 2014 Jeep Cherokee. The contact stated that the transmission was replaced in 2021. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the contact stated that while the transmission was shifted into reverse(R) the vehicle failed to reverse as intended. The vehicle was taken to the dealer, who informed the contact that the transmission needed to be replaced. The contact related the failure to NHTSA Campaign Number: 16V129000 (Power Train). The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

  NHTSA complaint ODI #11538651

Owners report a service shifter warning and all gear lights on the shifter lighting up while driving, sometimes leaving the car unable to shift properly; restarting may clear it until it returns.

How common

15 of the 300 complaints we read (5%), roughly 132 of all 2,645 on file

Safety

Safety impact unclear

• Gear shifting and transmission problems recur intermittently, with the computer confused about the shifter position; a dealer software update only fixed it for a week. · filed Jan 2023
  Read the owner's complaint

  Gear shifting and transmission problems are on going and intermittent. computer system confused to witch location shifter is in. Sent to dealer for system up date witch only lasted one week before problems returned. error code p0810

  NHTSA complaint ODI #11501519

• A 'service shifter' warning came on and now the car won't shift or drive properly. · filed Oct 2022
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  An engine light came on saying “service shifter” and now the car won’t shift or drive right

  NHTSA complaint ODI #11490797

• Shifter lights turn red and a 'service shifter' alert appears, clearing after parking and restarting but returning after several miles of driving. · filed Mar 2021
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  VEHICLE LIGHTS ON SHIFTER CAME ON TURN RED DASH READING GET SHIFTER SERVICE ALERT CAME ON THEN WHEN PARKED FOR A FEW MINS TURN OFF VEHICLE TURN ON FINE AFTER SEVERAL MILES OF DRIVING SHIFTER LIGHTS CAME ALL ON TURN RED AND ALERT CAME BACK ON TO SERVICE SHIFTER

  NHTSA complaint ODI #11399207

Owners report the engine sputtering, running rough or stalling shortly after filling the tank, which some traced to the fuel tank air separator, vapor canister or EVAP parts letting fuel reach where it should not.

How common

14 of the 300 complaints we read (5%), roughly 123 of all 2,645 on file

Safety

Can affect control: 13 of 14 reports

• Every time the owner fills up, the vehicle nearly dies when stopping and acts like the transmission is failing; the dealer offered a transmission replacement. · filed Mar 2023
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  Everytime I fill up, the car acts like the transmission is faulty. Tried to die when stopping, barely runs. On dash warning says to have transmission serviced. I have to drive approximately 6 miles, restart the engine, then it's fine. Happens everytime. Took it to the Bossier city, la. Dealership and they wanted to sell me a transmission job. I informed them of others with same problem and the said they never heard of that problem.

  NHTSA complaint ODI #11514535

• Every time the owner fills up with gas, the vehicle stalls, loses engine power, bucks, and shows a low battery voltage warning. · filed Jan 2023
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  Recently, after evertime I fill up with gas, my jeep stalls out and dies. I don't lose accessories or anything, I lose engine power. My battery like comes on and my dash says "battery voltage low" "put car into park and then desired gear" it takes a few tries to get it started again and it will buck like it wants to stall out or it dies again completely while I'm driving!

  NHTSA complaint ODI #11504810

• Every time the owner fills the fuel tank, the vehicle dies, lurches, or drops out of gear, once stalling in an intersection. · filed Jan 2023
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  Every time I fill the fuel tank and start driving the car dies, lurches or drops out of gear. I get a message on the instrument display that I cannot shift without a compete stop (I did not shift) It's in drive but will not move. This is dangerous as it gets me to the middle of an intersection and its dead. I know this sounds crazy but it's a repeatable problem. And apparently, I'm not the only one.

  NHTSA complaint ODI #11502727

Owners report a service four-wheel-drive warning caused by a failing power transfer unit, including a cracked housing that leaked fluid and worn splines that required replacement.

How common

13 of the 300 complaints we read (4%), roughly 115 of all 2,645 on file

Safety

Can affect control: 5 of 13 reports

Related recalls

Owners mention 20V343000. Check the VIN for it.

• While driving, the vehicle made an abnormally loud roaring sound, and the dealer diagnosed a failed power transfer unit; the part is on back order. · filed Jul 2026
  Read the owner's complaint

  The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormally loud roaring sound coming from the vehicle. The vehicle was taken to the dealer where it was diagnosed with power transfer unit failure. The contact was informed that the power transfer unit needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on back order. The contact was informed that the failure was a known failure with similar vehicles. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 80,000.

  NHTSA complaint ODI #11751909

• The Jeep is stuck in 4WD, greatly reducing the owner's ability to drive; a known PTU failure can cause this. · filed Feb 2026
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  My car is safely in my driveway. It only has 18,000 miles driven. It became stuck in wheel drive, greatly reducing my ability to drive the vehicle. The 2014 Cherokee is known for PTU failures in which the unit overheats or leaks fluid into the electronics, causing the system to lock in 4WD and display "Service 4WD" or "4WD System Unavailable". Will my dealership fix this problem under a past recall?

  NHTSA complaint ODI #11717712

• A Service 4WD warning code appeared, though a VIN check says this vehicle isn't affected by the known issue; repair is quoted over $4,000. · filed Jan 2026
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  The vehicle recently showed an error stating "Service 4WD" which appears to be a known issue with this model of vehicle. When checking the VIN number, it appears this particular vehicle is supposedly not one that has this issue. However with that being said, it is giving the code that is specifically has this issue. The cost to fix this totals more than $4,000 and is known to Chrysler. This vehicle should be covered under the known issue by the manufacturer.

  NHTSA complaint ODI #11712170

Owners report the engine shutting off while driving or at stops, sometimes with a shift to park message, which dealers blamed on a low oil level, low oil life or an oversensitive oil level sensor.

How common

6 of the 300 complaints we read (2%), roughly 53 of all 2,645 on file

Safety

Can affect control: 6 of 6 reports

• Every few weeks, a warning to shift to park appears and the engine dies while driving, sometimes stranding the vehicle in traffic for about two minutes; it happens most often when oil life is low. · filed Oct 2019
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  EVERY FEW WEEKS, I WILL GET A WARNING THAT FLASHING ON MY DISPLAY WHILE DRIVING SAYING "SHIFT INTO P BEFORE SHIFTING TO DESIRED GEAR", AND THE ENGINE DIES A COUPLE SECONDS LATER. THIS HAS HAPPENED ON COLD DAYS, WARM DAYS, FLAT ROADS, HILLS, AND TURNS. RURAL ROADS WITH LOW SPEEDS AS WELL AS THE INTERSTATE AT 60+ MPH. TAKES ABOUT 2 MINUTES BEFORE THE CAR WILL RESTART AND HAS LEFT ME IN THE MIDDLE OF TRAFFIC ON SEVERAL OCCASIONS, CAUSING A DANGER TO MYSELF AND OTHER DRIVERS. MOST COMMONLY HAPPENS WHEN MY OIL LIFE IS BELOW 30%, BUT HAS OCCURRED AT OTHER TIMES AS WELL.

  NHTSA complaint ODI #11271016

• Vehicle stalls when slowing to a stop, and separately the throttle control, check engine and stability control lights flash while driving and the car runs poorly until reset; dealer linked it to a low oil level. · filed Oct 2019
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  2014 JEEP CHEROKEE~50K MILES: BOUGHT BRAND NEW FROM DEALERSHIP AND EXCLUSIVELY DEALER MAINTAINED...A YEAR AGO 2 THINGS SPONTANEOUSLY STARTED HAPPENING TO MY JEEP. 1-AS I WOULD SLOW DOWN AND COME TO A STOP MY CAR WOULD SHUT OFF, STALL OUT. 2-AS I WAS DRIVING MY ELECTRONIC THROTTLE CONTROL LIGHT, CHECK ENGINE LIGHT, AND ELECTRONIC STABILITY CONTROL LIGHT WOULD START FLASHING AND THE JEEP WOULD NOT RUN RIGHT. I WOULD PULL OVER, TURN THE CAR OFF, RESET THE ENGINE LIGHT AND THEN I WOULD BE ABLE TO DRIVE UNTIL IT HAPPENED AGAIN. SOMETIMES IT WOULD HAPPEN AFTER 5 MILES OF DRIVING, OTHER TIMES I WOULD GO OVER 100 MILES WITHOUT INCIDENT. I HAD APPROXIMATELY 25% REMAINING ON MY OIL LIFE CYCLE-LAST OIL CHANGE LESS THAN 6MONTHS/5000 MILES. I TESTED THE BATTERY AND A FEW THINGS BEFORE I BROUGHT IT TO THE DEALERSHIP. DEALER SAID MY OIL LEVEL WAS DANGEROUSLY LOW AND I NEED A FUEL SYSTEM CLEANING. THEY DID AN OIL CHANGE AND FUEL CLEANING, ASKED ME TO COME BACK AFTER DRIVING 1000 MILES FOR AN OIL CONSUMPTION TEST. THEY SAID THE RESULT OF THE TEST WAS WITHIN NORMAL LIMITS. A YEAR LATER, AGAIN AROUND 20% OIL LIFE REMAINING-LESS THAN 6 MONTHS AND LESS THAN 5000 MILES SINCE LAST OIL CHANGE I AM GETTING THE SAME SYMPTOMS-ALL THREE LIGHTS COMING ON, CAR STALLED ON SEPARATE OCCASION. WILL BE BRINGING BACK TO DEALER THIS WEEK, HOWEVER THIS CAR HAS RECEIVED ALL OIL CHANGES BY DEALER WITHIN THE PROPER TIME AND I TAKE GOOD CARE OF THE CAR- THIS SEEMS A BIT DANGEROUS AND SHOULD NOT BE HAPPENING. IT AFFECTS MY COMMUTE TO WORK, CHILD CARE, TIME, ETC.

  NHTSA complaint ODI #11267267

• Vehicle shuts off while driving into an intersection with engine, battery, and throttle warning lights; dealer says it's a low-oil safety shutdown, though owner says no warning was given. · filed Oct 2017
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  AFTER STARTING MY VEHICLE, TRAVELING AT A LOW RATE OF SPEED, GOING INTO AN INTERSECTION, MY VEHICLE SHUT OFF. MY DASHBOARD INDICATOR LIGHTS CAME ON SHOWING: ENGINE, BATTERY AND THROTTLE CONTROL. AFTER SITTING IN THE INTERSECTION FOR 3-4 MINUTES, MY VEHICLE STARTED AGAIN, BUT VERY SLUGGISH. THIS OCCURRED 4 TIMES OVER A 7 DAY PERIOD. I GO TO MY DEALERSHIP, $175.00 LATER, THEY INFORM ME I WAS 4 QUARTS LOW OF OIL AND AS A SAFETY PRECAUTION MY VEHICLE WOULD AUTOMATICALLY SHUT DOWN. WHILE I'M DRIVING IT.? WHERE IS THE SAFETY IN THIS.? THEY ALSO TOLD ME THAT MY VEHICLE WOULD USE/REQUIRE 1 QUART OF OIL PER EVERY 1000 MILES AND WOULD INCREASE IN OIL CONSUMPTION AS THE VEHICLE MILEAGE INCREASED. MY CURRENT MILEAGE IS 47,000 MILES. MY OWNERS MANUAL STATES " IF THE OIL LIGHT TURNS ON WHILE DRIVING, STOP THE VEHICLE AND SHUT OFF THE ENGINE AS SOON AS POSSIBLE. A CHIME WILL SOUND FOR 4 MINUTES WHEN THIS LIGHT TURNS ON." NO WHERE IN MY MANUAL DOES IT STATE THAT MY VEHICLE WILL AUTOMATICALLY SHUT OFF WHILE DRIVING. I NEVER RECEIVED ANY WARNING OR INDICATION THAT MY OIL WAS LOW.

  NHTSA complaint ODI #11035100

Owners report transmission warning lights and fault codes that recur until the dealer says the transmission or its valve body needs replacing, in some cases after the vehicle died or stalled.

How common

6 of the 300 complaints we read (2%), roughly 53 of all 2,645 on file

Safety

Can affect control: 2 of 6 reports

• Owner says a recurring transmission diagnostic code was known to the dealer for years, and now failed inspection, requiring an $11,000 transmission replacement. · filed Jun 2025
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  This is an addendum to complain number 11665800 I would like NHTSA do a recall for the transmission of my Jeep Cherokee 2014. I read an Article by Clifford Atiyeh, published on 07/08/2019 titled: Jeep recalls 2014 Cherokee again as ZF Nine-Speed Transmission Problems continue. I did not get this recall. 1-I bought the car new on 05/2014 2-Meggee Service Advisor Thomas Heck (phone 302-856-0064, Georgetown, Delaware) knew that my car was showing engine light on and code U0402, receipt dated 09/04/2018. At this time my car was under warranty, and technician did not do anything about it, despite DTC was there after performing recall U63. The Jeep technician told me not to worry about it. 3-Receipt dated 08/23/2019, , got recall V69. DTC U0402 was there. 4-Receipt dated 09/30/2022, my car got replacement of primary fuel pump. Car showed DTC U0402 again, and technician wrote "unrelated code", and told me not to worry. 5-Receipt dated 05/30/2025, I took my car to Jeep technician, because my car failed DMV inspection for DTC U4402 (Jeep code U0402). This time Jeep Service Technician said that because of this code U0402, the car needed a change of transmission, and it cost $11000. Receipt dated 06/06/2025, I took my car to DMV Pre-certified Technician, and he also told me the car needed a change of transmission, cost $11,232 6-I complained to Megee because Jeep technician knew about this problem with code U0402 since 2018, when the car was under warranty, and they told me not to worry about it, and now Jeep has the responsibility of changing the transmission for free. 7-I contacted Jeep Customer Care (877-426-5337) complaint #[XXX]. Representative told me that the problem had to be resolved directly with Megee Motor (Georgetown, Delaware), because it was its problem. 8-Megee Supervisor Tom Hecks told us that he needed authorization from Jeep Customer Care to change the transmission of the Cherokee. At the end, Jeep customer care and Megee are playing ping-pong with me INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

  NHTSA complaint ODI #11667793

• Transmission has failed repeatedly over two years, with valve body, wiring harness and drive shaft all replaced under warranty, and now a popping noise dealer cannot diagnose; owner says an open recall still has no fix. · filed Jul 2019
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  I PURCHASED THIS VEHICLE 2 YEARS AGO FEB. 2017. I BEGAN HAVING TRANSMISSION ISSUES WITHIN THE FIRST 10 MONTHS. BECAUSE IT WAS A CERTIFIED PRE-OWED VEHICLE WITH A 1 YEAR GUARANTEE THEY FIXED IT BY DOING A NEW VALVE BODY AND UPDATE. THEN IT HAPPENED AGAIN AFTER THE 1 YEAR GUARANTEE BUT I HAD AN EXTENDED WARRANTY THAT COVERED IT AND THEY REPLACED THE VALVE BODY AGAIN. IT DID WELL FOR ALMOST A YEAR AND THEN IT HAPPENED AGAIN. THIS TIME THEY SAID IT WAS A WIRING HARNESS ISSUE NOT THE VALVE BODY AND REPLACED IT. NOT 3 MONTHS HAVE GONE MY ENTIRE DRIVESHAFT BASICALLY SEIZED UP AND THIS TIME THEY HAD TO REPLACE THE DRIVE SHAFT. THIS WAS ALL COVERED UNDER MY EXTENDED WARRANTY. WHEN I WENT TO PICK UP THE CAR I DROVE IT AWAY AND IT BEGAN TO MAKE A POPPING NOISE . I TOOK IT BACK THEY COULD NOT FIND IT AND SENT ME AWAY. 3 MONTHS LATER I FINALLY CALLED PLANET HONDA WHERE I PURCHASE THE VEHICLE AND ASKED IF I COULD GET IT IN AND EXPLAINED THE SITUATION. THEY RAN MY VIN AND SAID THERE IS AN OPEN RECALL WITH NO SOLUTION.....THEY DID TELL ME TO BRING IT IN AND THEY WOULD SEE WHAT THEY CAN DO. I AM EXTREMELY FRUSTRATED. I HAVE HAD MY JEEP IN THE SHOP 5 TIMES FOR TRANSMISSION ISSUES IN JUST OVER 2 YEARS....I AM SO EXCITED CONCERNED THAT THIS IS GOING TO CONTINUE AND SOON MY WARRANTY WILL RUN OUT AND THEN WHAT WILL I DO!?!?! NOT TO MENTION THE FRUSTRATION OF HAVING TO FIND RIDES TO WORK WHILE THEY FIGURE OUT WHAT IT IS AND IF ITS COVERED BY MY WARRANTY AND THEN WORRYING THAT THEY WILL NOT HONOR OR FIX IT WITHIN THE TIME MY RENTAL IS GOOD. I CANT EVEN PUT INTO WORDS MY FRUSTRATION..... THE FIRST 3 TIME A MY VEHICLE MALFUNCTIONED IT WAS STATIONARY. THE 4TH TIME IT WAS IN MOTION AND I ALMOST WRECKED MY CAR. CURRENTLY IM DRIVING IT WITH THE POPPING NOISE COMING FROM MY TRANSMISSION BECAUSE I DO NOT HAVE ANY ALTERNATIVE... *TR*JB

  NHTSA complaint ODI #11229384

• While starting the vehicle, it jerked violently with a loud noise, then died with a transmission fault warning, and now will not start. · filed Jan 2018
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  WHILE TRYING TO START THE JEEP I PLACED MY FOOT ON THE BRAKES AND PRESSED THE START/STOP BUTTON THE VEHICLE JERKED THEN MADE A LOUD NOISE FOLLOWED BY WHAT FELT LIKE SOMETHING DROPPED OUT FROM UNDERNEATH. IT THEN DIED AND THE SYMBOL OF FAULT POPPED UP ON THE SCREED. IT STATED THAT THERE WAS WRONG WITH THE TRANSMISSION. NOW THE VEHICLE WILL NOT START. IT WAS SERVICED AND HAD TWO SAFETY RECALLS COMPLETED THIS MONTH

  NHTSA complaint ODI #11064897