Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Before you buy
- Power transfer unit and four-wheel-drive failure: about 29% of complaints. Ask whether the power transfer unit was replaced or the recall repair done, and watch for a service four-wheel-drive warning, grinding or vibration on the test drive.
- Engine stalling while driving: about 1 in 5 complaints.
- Oil consumption and engine shutoff: about 5% of complaints.
- Safety: Loss of power and hesitation (can affect control: 9 of 11 reports), about 4% of complaints.
- Run the free VIN recall check for the 11 recalls to confirm on this model, starting with the transmission recall (26V290000).
Based on a random sample of 300 of the 1,639 complaints filed with NHTSA for this model, read and summarized with AI. 296 of them describe a failure the owner experienced; the rest (recall notices, parts delays, worries) are left out of these counts. Complaints are unverified owner reports.
Known problems
What owners report most often, grouped into named problems. Summaries are written by AI from the complaints; open a problem to read the owners' own words.
Power transfer unit and four-wheel-drive failure
Owners report the power transfer unit (also described as the transfer case) failing, leaking or separating, with service four-wheel-drive warnings, grinding, vibration, smoke and loss of power or movement. Several say recall parts were unavailable or their vehicle was not covered by the recall.
- How common
- 87 of the 300 complaints we read (29%), roughly 475 of all 1,639 on file
- Safety
- Can affect control: 35 of 87 reports; 1 report mentions a crash
- Related recalls
- Owners mention 25V011000, 26V290000, 18V739000. Check the VIN for it.
Before you buy: Ask whether the power transfer unit was replaced or the recall repair done, and watch for a service four-wheel-drive warning, grinding or vibration on the test drive.
- Power transfer unit failed internally with metal shavings found in the fluid after a recall software update; the AWD system no longer works and a second dealer wouldn't inspect it further. · filed Sep 2026
Read the owner's complaint
My 2019 Jeep Cherokee experienced a Power Transfer Unit (PTU) failure that matches the known PTU recall defect, even though my VIN is not currently listed. The first code that appeared was C1494‑07, which is the recall‑related DTC. Cochran Jeep in Natrona Heights performed the recall software update and cleared the code. They told us that if the code returned, initial diagnostics would then cost a minimum of $190. The code did not initially return after the software upgrade. Several days afterwards, a SVC 4WD reappeared. During our state inspection, our trusted garage (Performance Auto) scanned the vehicle and found a new error code: C14A7‑97. Further inspection revealed metal shavings throughout the PTU fluid, indicating internal mechanical failure. They documented the findings and provided a photo of the metal shaving in the fluid. They indicated that the vehicle “had a reprogram done to it but the PTU failed – metal all through the fluid.” The AWD system is no longer functioning. The new code: C14A7‑97, indicates a PTU motor obstruction or blocked component. This occurred after the recall update and after the PTU had already suffered internal damage. We took the vehicle to Hillview Jeep in Greensburg. They read the new code but did not inspect the PTU or look at the photos showing metal contamination. They said that because the current code was different from the recall code and advised us to contact Stellantis. The PTU has clearly failed internally, the AWD system is inoperative, and the failure matches the progression described in recall 01C / NHTSA 25V‑011 (internal wear, range fork damage, and loss of drive power). This is a safety issue because the vehicle can lose motive power, AWD capability while driving and loss of PARK function while stabilized.
NHTSA complaint ODI #11765485
- Vehicle shook violently and progressively lost power on the highway until undriveable, following a documented history of power transfer unit problems; the single-speed PTU was excluded from the two-speed PTU recall despite similar symptoms. · filed Sep 2026
Read the owner's complaint
On September 14, 2025, while driving on the highway, the vehicle began shaking violently, the check engine light illuminated and began flashing, and the vehicle progressively lost power and became undriveable. The vehicle had to be towed. No warning lights appeared prior to the incident. This failure follows a documented history of Power Transfer Unit (PTU) issues. In May 2024 at approximately 88,000 miles, diagnostic codes including C14A7-97 (PTU Motor - Component/System Blocked) were retrieved at an independent service center. The 4-wheel drive system was found to be stuck engaged. The transfer case actuator motor was replaced in December 2024 at approximately 93,000 miles by the same shop at my expense. The vehicle is a single-speed PTU configuration and was excluded from Equipment Safety Recall 02C (Two Speed PTU Failure), despite experiencing substantially similar symptoms: loss of drive power, vibration, and drivetrain malfunction. The PTU and transfer case are available for inspection. The failure has been confirmed by an independent service center. Prior to the highway failure, the vehicle exhibited difficulty accelerating, particularly at highway speeds, and an audible whirring sound from the drivetrain. It also jerked forward when shifting into Park. Safety was put at risk due to sudden loss of motive power at highway speed.
NHTSA complaint ODI #11764484
- 4WD warning light illuminated and the dealer suspects a failed power transfer unit or actuator, but the transmission must be disassembled to confirm; the vehicle remains unrepaired. · filed Sep 2026
Read the owner's complaint
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4WD warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with PTU or actuator failure. The contact was informed that the transmission needed to be disassembled to confirm the diagnosis. The vehicle was not repaired. The contact stated that the failure was a known failure with the vehicle. The contact stated that the failure was persistent. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The manufacturer was made aware of the failure, and a case was filed. The case was filed by phone with the technical support team. The failure mileage was approximately 75,000.
NHTSA complaint ODI #11761367
Engine stalling while driving
Owners report the engine shutting off without warning while driving, turning, accelerating, slowing or stopped in traffic, sometimes with loss of power steering and brake assist or rolling backward before it restarts. Many say dealers could not find the cause or that recall repairs were unavailable.
- How common
- 56 of the 300 complaints we read (19%), roughly 306 of all 1,639 on file
- Safety
- Can affect control: 55 of 56 reports; 2 reports mention a crash; 1 report mentions an injury
- Related recalls
- Owners mention 25V011000, 18V524000, 18V739000. Check the VIN for it.
- Vehicle randomly stalls, sometimes repeatedly, especially in hot weather; shops have been unable to find anything wrong. · filed Jun 2026
Read the owner's complaint
The car will randomly display that the start/stop function is disabled. It will also just randomly stall out for no reason. Sometimes multiple times in a row. Restarting the car may cause it to stop. Have had it looked at many time and because the start/stop error may not be happening at the time or the engine will not stall all of the shops have stated there is nothing wrong with the car. It seems to do it more when the temperature outside is above 80 degrees. This happened for many months. It will typically stall out while at stop lights, to date it has not stopped while actively moving.
NHTSA complaint ODI #11741216
- Vehicle unexpectedly shut off after refueling on three occasions, showing a 'Shift to Park' message and not responding to the accelerator. · filed Jan 2026
Read the owner's complaint
The contact owns a 2019 Jeep Cherokee. The contact stated that on three occasions after refueling the vehicle and driving approximately two feet, the vehicle unexpectedly shutoff. The message to “Shift to Park” was displayed. The contact activated the hazard lights. The accelerator pedal was depressed; however, the vehicle failed to respond as needed. The vehicle was eventually restarted. The contact associated the failure to NHTSA Campaign Number: 25V011000 (Power Train). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 107,000.
NHTSA complaint ODI #11712846
- Vehicle stalled while coming to a stop; owner says the recall repair part still isn't available. · filed Jun 2025
Read the owner's complaint
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and coming to a stop, the vehicle stalled. There was no warning light illuminated. The contact was able to restart the vehicle. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was not available. VIN tool confirms parts not available.
NHTSA complaint ODI #11665299
Oil consumption and engine shutoff
Owners report the engine burning oil between changes and shutting off while driving when the oil runs low, with some dealers only topping off the oil and others saying the engine needs replacing after an oil consumption test.
- How common
- 14 of the 300 complaints we read (5%), roughly 76 of all 1,639 on file
- Safety
- Can affect control: 13 of 14 reports
- Related recalls
- Owners mention 18V344000. Check the VIN for it.
- Engine was found to be burning oil excessively, failing a dealer oil-consumption test that showed the engine needs to be replaced. · filed Sep 2025
Read the owner's complaint
The contact owns a 2019 Jeep Cherokee. The contact stated that upon taking the vehicle to the dealer for an oil change, the contact was informed that the oil level was significantly low. The dealer performed the oil change and initiated an oil consumption test. The dealer advised the contact to return after 1,500-1,700 miles. The contact stated that upon returning to the dealer after 1,500 miles, the dealer inspected the oil level and informed the contact that the vehicle had failed the oil consumption test. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: TSB 09-013-22. The manufacturer was not notified of the failure. The failure mileage was approximately 57,962.
NHTSA complaint ODI #11687895
- Vehicle stalls while driving or idling, and the check oil light does not warn the driver of low oil, resulting in frequent stalls. · filed Mar 2023
Read the owner's complaint
Vehicle stalls while driving. Check oil light not alerting driver of low oil resulting in frequent stalls while driving or idle.
NHTSA complaint ODI #11510777
- Vehicle lost power and made abnormal noises while driving; the dealer said the engine needs replacing after an oil consumption test, but it was not repaired. · filed Sep 2022
Read the owner's complaint
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the vehicle made abnormal sounds while driving. The contact was able to restart the vehicle. The vehicle was taken to the dealer where it was diagnosed and determined that the engine needed to be replaced after an oil consumption test was performed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 52,082.
NHTSA complaint ODI #11483533
Loss of power and hesitation
Owners report the vehicle hesitating or losing power and refusing to accelerate while driving, sometimes at highway speed, with dealers unable to find the cause.
- How common
- 11 of the 300 complaints we read (4%), roughly 60 of all 1,639 on file
- Safety
- Can affect control: 9 of 11 reports
- Related recalls
- Owners mention 25V011000. Check the VIN for it.
- Vehicle failed to accelerate with a loud clunk and jerking and bucking when the accelerator was pressed; the dealer could not duplicate the failure. · filed Feb 2026
Read the owner's complaint
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended, with a loud clunking sound coming from the vehicle. In addition, the vehicle jerked, hesitated, and bucked while the accelerator pedal was depressed. No warning lights were illuminated. The vehicle was taken to the dealer; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall with a similar failure; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000.
NHTSA complaint ODI #11716749
- Vehicle repeatedly loses power while driving along with electrical and transmission problems; owner says the dealer only replaced the battery without resolving it. · filed Jan 2026
Read the owner's complaint
To Whom It May Concern, I am submitting a safety complaint regarding my 2019 Jeep Cherokee Limited due to ongoing defects that create unsafe driving conditions. Vehicle Information: •Year/Make/Model: 2019 Jeep Cherokee Limited •189,000 Safety Issues: My vehicle has experienced repeated and unpredictable failures, including: •Loss of power while driving •Electrical instability and voltage fluctuations •Auto Stop/Start system malfunction •Hard and delayed transmission shifting •“Service Shifter” warnings and parking brake alerts (P with exclamation point) •Intermittent stalling and hesitation These issues occur without warning and significantly impair the vehicle’s ability to accelerate, shift, and operate safely in traffic. Recall Concern: I am aware that 2018–2019 Jeep Cherokee vehicles were recalled for transmission, powertrain, and electrical defects, including conditions that can cause loss of propulsion and unsafe shifting. My vehicle exhibits the same symptoms described in those recalls; however, my VIN has not been included. Repair History: I have contacted the dealership multiple times. The primary response has been battery replacement, which did not resolve the issues. No permanent repair or root cause has been identified. Safety Risk: Loss of power, transmission malfunction, and electrical instability while driving present a serious safety risk and increase the likelihood of a collision. I respectfully request that NHTSA review this complaint and investigate whether my vehicle is affected by a safety-related defect consistent with known recalls for this model Sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint ODI #11711616
- Vehicle lost all power while driving down a mountain highway and gradually slowed to a crawl; owner says the dealer has no fix despite a related recall. · filed Jan 2026
Read the owner's complaint
I was driving down the interstate in the mountainous region of Montana. While coming down the hill, I lost all power in my vehicle. My car continued to slow down, unable to accelerate. I had multiple warnings/things flash across my screen that identified that I no longer had access to them. After about 30 minute or more of driving slower and slower, able to initially go 30 mph, then it continued to decrease. I was maybe to go 10 mph up a hill to try to get to the next town. I inched my way to the dealership to drop my car off. I know there is a recall on my vehicle for something related to power however in the past year, every time I take it to dealer, they say there is nothing available to fix it. I now have no vehicle and I could have easily been hit from behind during the time where I continued to lose power in the vehicle. It was a terrifying feeling to know I could be stranded on a mountain road with no cell service, etc. If there is something wrong with a vehicle because of manufacture errors, then they need to do something ASAP or provide me a new car immediately for my safety and well being. If the whole 2019 model of Jeep is an issue, then provide me a new vehicle. This is not the first issue I had with this car. Early on after purchasing it, my dash lights would all disappear while driving down the road. No speedometer, nothing. The area where the radio and other communication is at, got so hot that one could not even touch it. They did eventually replace whatever caused that problem but that was a safety issue as well. Last year I was in a car accident because I stepped on the gas to go, and there was nothing and then all of a sudden it took off and by then the car in front of me stopped. This is when I realized there is a significant problem with the power of the car. The dealer said it was probably related to the recall but don't have a way to address it.
NHTSA complaint ODI #11710887
Steering lockup and assist loss
Owners report the steering suddenly locking, freezing or losing power assist while driving, sometimes at highway speed, with one crash and a steering column replacement that did not fully fix it.
- How common
- 10 of the 300 complaints we read (3%), roughly 55 of all 1,639 on file
- Safety
- Can affect control: 10 of 10 reports; 1 report mentions a crash; 1 report mentions an injury
- Power steering warning message appeared during a long highway trip and steering became hard to turn. · filed Oct 2025
Read the owner's complaint
Driving from Pittsburgh to Philadelphia, then To DC, then VA, power steering service show up and caused my jeep hard to turning. Completely unexpected. I just got them 2 month ago.
NHTSA complaint ODI #11690961
- While driving 60 mph, the vehicle lost power steering assist and the wheel became firm to turn; the dealer found a faulty steering gear, and the manufacturer said the VIN is not under recall. · filed Nov 2023
Read the owner's complaint
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 60 MPH, the vehicle lost power steering functionality. The contact stated that the steering wheel became firm. The service power steering warning light was illuminated. The vehicle had been diagnosed. The contact was informed that the failure was due to a faulty steering gear. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was approximately 72,000.
NHTSA complaint ODI #11553447
- Power steering assist suddenly went out on a curvy road at 55 mph, locking up the steering, and a service power steering light then came on. · filed Jun 2022
Read the owner's complaint
The power steering in my vehicle went out while driving down a major road (speed limit 55 mph) with curves in the road. There were no warning lamps or symptoms of concern prior to the power steering going out causing the vehicle to lock up and the inability to turn or steer the vehicle. Then a “service power steering” light turned on. The vehicle is currently at Dodge Jeep Ram of Troy, AL waiting to be fixed. I was notified today, that the vehicle will need the power steering rack replaced.
NHTSA complaint ODI #11470092
Parking brake engaging while driving
Owners report the electronic parking brake engaging on its own while driving, abruptly stopping the car, or getting stuck engaged after heavy rain.
- How common
- 9 of the 300 complaints we read (3%), roughly 49 of all 1,639 on file
- Safety
- Can affect control: 5 of 9 reports
- Parking brake engaged while driving and shut down the car; this has happened twice. · filed Aug 2026
Read the owner's complaint
the parking brake comes on when driving shutting down the car..this happened yesterday and has happened once before
NHTSA complaint ODI #11760205
- Parking brake randomly engages while driving or accelerating, sometimes leaving the car stuck in gear or unable to start until repeated cycling of the ignition and brakes. · filed Aug 2025
Read the owner's complaint
My 2019 jeep Cherokee latitude only had 25000 miles on it when i bought it. Within a month the emergence break would come on by itself randomly while driving or beginning to accelerate from a parked or stopped state. Vehicle also can be parked completely level and it states the vehicle needs to be returned to park and restarted. Meanwhile all the lights come on on the dash and the shifter lights up red. Every single gear. It literally will not move unless you drift. It also will not start randomly, you will go out get in and for no reason it won’t turn over, yet the electrical systems will turn in fine, it’s getting power. In order for this to stop, you have to keep turning it on and off and apply the parking brake and the brake and than release them…. Over and over with intermittent breaks in between until it finally turns over. If you manage to get it started than it won’t shift properly. It stays in an extremely low gear unless you accelerate rapidly. And it won’t accelerate rapidly, your foot can be to the floor and it’s barely going until it gets into third and than just keeps rising never down shifting again until you coast to a stop and have to turn it off again and start the process over. On hills when this happens you will get hit and killed bc it won’t go in time for you to get out of oncoming traffic’s way. It has shut off while driving on the highway. Left me stranded blocking people in in parking lots. And almost gotten me and my family killed in several occasions. There are no similar circumstances in which it does this. It is comletely random and that makes it terrifying. I have 2 children that I am afraid to take anywhere now, and the jeep was bought to keep them safe and able to get anywhere in case of inclement weather etc. as if that’s not enough, the passenger seat floor is always wet. There is no leak coming in from doors or windows so I have no idea. And the radio and ac/heat turn on and off by themselves constantly
NHTSA complaint ODI #11682633
- The parking brake keeps engaging on its own and becomes very hard to release, now happening every time the car is shifted out of park. · filed Sep 2024
Read the owner's complaint
Parking brake keeps engaging on its own and become stuck very hard to disengage What started out as an occasional problem now happens every time I move my car from park to reverse or drive.
NHTSA complaint ODI #11615321
Touchscreen ghost touches and delamination
Owners report the Uconnect touchscreen delaminating and acting on its own, changing stations and settings or placing calls while driving, and a radio replacement did not fix it for one owner.
- How common
- 9 of the 300 complaints we read (3%), roughly 49 of all 1,639 on file
- Safety
- Reduced safety margin: 7 of 9 reports
- Infotainment screen delaminated and began activating the heat, A/C, and other systems on its own; owner says the dealer said the repair wasn't covered under warranty. · filed Oct 2025
Read the owner's complaint
The contact owns a 2019 Jeep Cherokee. The contact stated that the infotainment system screen was delaminating, causing the touchscreen to activate the heat, the A/C, and other systems independently. The vehicle was taken to the dealer, where it was determined that the infotainment system needed to be replaced, and the contact was informed that the repair was not covered under warranty. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall for the failure. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 36,000.
NHTSA complaint ODI #11695477
- While driving on the highway, the uConnect touchscreen malfunctioned, tried to contact emergency services, opened apps on its own, and switched to the backup camera view. · filed Jul 2024
Read the owner's complaint
The uConnect Panel system malfunctioned and was attempting to contact emergency services while I was driving, in addition to opening other apps on the system and rotating to the back camera while driving at high speeds on a highway. This is a common issue that I am reading about and is not safe and Jeep needs to fix this issue. Had there been more cars on the road, I could have easily been in an accident because it was alarming and I wasn't sure what was happening to my car. I drove straight to a service station and had them come see what was happening before turning it off so I could try and figure out a solution. I am also happy my children were not in the car. I have contacted the dealer but they have not returned my call and I do not think this cost should be put on the consumer when this is not a regular maintenance issue and is so common of a concern among consumers. It also appears that there have been other complaints in previous years, yet no one is considering the panic it causes drivers and the potential of major accidents.
NHTSA complaint ODI #11597969
- Owner says the Uconnect system glitching and switching stations caused a loss of steering and braking control, leading to running a red light and nearly crashing. · filed Sep 2023
Read the owner's complaint
My steering and braking go completely out of control when my Uconnect radio goes crazy and switches to different stations,modes etc. I lost control of my steering and braking which lead me to run a red light and nearly crash.
NHTSA complaint ODI #11543381
Transmission harsh and jerky shifting
Owners report the transmission shifting hard, clunking, jerking from a stop or hanging in neutral before engaging, and a valve body replacement or software flash did not fully fix it for some.
- How common
- 9 of the 300 complaints we read (3%), roughly 49 of all 1,639 on file
- Safety
- Can affect control: 4 of 9 reports
- Related recalls
- Owners mention 25V011000. Check the VIN for it.
- Transmission failed to shift properly while driving after a dealer performed a transmission flush during a visit for the pending power transfer unit recall repair. · filed Jan 2026
Read the owner's complaint
The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 25V011000 (Power Train). The dealer performed a transmission flush, which the contact stated could cause additional issues with the current recall that had not been repaired due to parts not being available. The contact reported an issue with the Warranty Group because the Warranty Group would not cover additional failures under warranty. The contact stated that the transmission failed to shift properly while driving. The manufacturer was not notified of the failure. The failure mileage was 137,000.
NHTSA complaint ODI #11713950
- Car jerks and briefly loses power when accelerating, taking a couple seconds to recover; a diagnostic code pointed to the transmission. · filed Aug 2025
Read the owner's complaint
on multiple occasions when driving and trying to increase speed (such as after pulling out of my driveway) the car makes a sudden jerking almost or like something "misses" and it slows down and takes a couple seconds to regain again. On the most recent occasion, the engine light then came on and wouldn't go off. The code when tested, said it had to do with the transmission.
NHTSA complaint ODI #11684113
- The vehicle repeatedly gets stuck in gear with hard shifting; the owner also reports loose-sounding seats and a key fob that fails to unlock the door. · filed Mar 2024
Read the owner's complaint
Currently the seats sound like they arnt bolted down correctly. Also recently the key fob is failing to unlock the vehicle and its taking multiple trys of pulling the fob out of the ignition and putting it back into the ignition trying it on different sides buying multiple batteries. Also the the vehicle has always gotten stuck in gear, hard shifting.
NHTSA complaint ODI #11578297
Rear differential cracks and leaks
Owners report the rear differential housing cracking, corroding, separating or leaking fluid, with dealers warning it could cause the car to suddenly stop or the rear wheels to lock.
- How common
- 8 of the 300 complaints we read (3%), roughly 44 of all 1,639 on file
- Safety
- Can affect control: 2 of 8 reports
- Rear differential cracked and separated at the snap ring, preceded by a whining noise and slight shaking when accelerating. · filed Sep 2026
Read the owner's complaint
The rear differential is cracked and has seperated causing breakage at the snap ring due to faulty manufacturing. If the rear differential should fail while driving, the safety of myself, family and others on the road could be at extreme risk of injury or possible fatality caused by loss of control. The vehicle was inspected by an independent certified mechanic and Snethkamp Dealership for conformation. Signs of the issue were first discovered in early July when a whining type noise and slight shaking occured when pressing the accelerator which prompted me to take the vehicle to my mechanic who then discovered the rear differential had spllit at the snap ring.
NHTSA complaint ODI #11761223
- Rear differential casting deteriorated with a missing retaining clip, found during an annual inspection, risking rear wheel lockup and loss of control. · filed Apr 2026
Read the owner's complaint
rear differential casting deuterated. Retainer ring gone-snap ring land eroded. RDM clip is missing. in need of right rear suspension knuckle and bearing parts. diagnosed by Friendly of Rome New York 7/30/2025. Found during annual inspection. No warning messages or failure prior to this date. New rear differential due to arrive 4/2/2026, Friendly Jeep Rome NY at my expense. Risks: catastrophic failure rear wheel lockup, loss of vehicle control and drive shaft breakage.
NHTSA complaint ODI #11732172
- Rear differential is separating, confirmed by the dealer, and could cause the vehicle to suddenly stop moving. · filed Oct 2025
Read the owner's complaint
The rear differential is separating. If it fails, the car will suddenly cease operation, which may result in a collision. The part was inspected and the defect confirmed by the dealer. No warning lights are active yet.
NHTSA complaint ODI #11694077
Auto start-stop stalling
Owners report the engine dying when auto start-stop engages at a light and failing to restart, or briefly losing power on restart, sometimes with a red brake warning light.
- How common
- 7 of the 300 complaints we read (2%), roughly 38 of all 1,639 on file
- Safety
- Can affect control: 7 of 7 reports
- Auto start-stop feature stalled the engine, then the car rolled backward in drive and wouldn't restart before sputtering to life. · filed Jun 2025
Read the owner's complaint
The cars start/stop feature hardly works, and it has just stalled right after the start/stop was engaged and then gave me a message saying “start/stop required” and then was in drive but was rolling backwards and wouldn’t start and then when it finally did start it was a sputtering mess. The start/stop feature consistently struggles to work.
NHTSA complaint ODI #11668540
- At a red light the engine goes silent as expected with auto stop-start, but three times recently it died completely and failed to restart on its own. · filed Jun 2023
Read the owner's complaint
When I stop at a red light the engine goes silent, like it should, but three time in the past few weeks the car has completely died and not restarted as it was supposed to.
NHTSA complaint ODI #11525212
- Auto start-stop system causes a momentary loss of power when restarting at a stoplight, and the car also loses power briefly at general startup, despite a healthy battery. · filed May 2023
Read the owner's complaint
The Jeep has the auto start-stop system that turns off the engine when stopping for a prolonged amount of time but the car is still in drive. When I use this, the car often will lose all power when trying to restart and will take a moment before regaining power while I am at the stoplight. I also had a problem with the car starting in general. It will often lose power for a moment when starting. The battery is in good shape. It was just recently inspected while at an oil change. The battery is not the problem. The electrical system is (as I have read whilst doing research since this problem started).
NHTSA complaint ODI #11523281
Less common problems (complaints in the sample)
- Transmission slipping and loss of drive (7)
- Airbags not deploying in crashes (5)
- Unintended acceleration and lunging (5)
- Engine cylinder and internal failure (4)
- Radio and screen going blank (4)
- Battery failure causing stalls (3)
- Engine not starting (3)
- Vehicle fire while parked (3)
- Airbag warning light (2)
- Hood latch and hood shimmy (2)
- Soft brakes and long stopping (2)
- Steering rack wear and noise (2)
- Air conditioning blowing hot air (1)
- Alternator overcharge failure (1)
- Backup camera failure (1)
- Battery drain (1)
- Brake lockup (1)
- Cruise control unintended acceleration (1)
- Dashboard material peeling (1)
- Drive shaft breaking (1)
- False automatic emergency braking (1)
- False overheating warning (1)
- Front strut mount clip failure (1)
- Fuel system stalling (1)
- Hard starting and low coolant (1)
- Headlight seal water leak (1)
- Instrument cluster and gear display fault (1)
- Lateral acceleration sensor fault (1)
- Loud phone ringer volume (1)
- Oil leak between engine and transmission (1)
- Passenger door lock failure (1)
- Power liftgate not stopping (1)
- Radio signal fading (1)
- Rear hatch latch failure (1)
- Rear wheel detaching (1)
- Rear window wind buffeting (1)
- Stability control warning and stalls (1)
- Starter failure (1)
- Steering wander at speed (1)
- Sun visor tearing loose (1)
- Sunroof glass shattering (1)
- Tail light condensation (1)
- Transmission lockup while driving (1)
- Vibration at highway speed (1)
- Voltage stabilizer failure (1)
- Wiper blade tearing (1)
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Transmission recall
A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
- Remedy
- Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Transmission recall
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
- Remedy
- Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Steering recall
A loss of steering control increases the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Airbags recall
In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
- Remedy
- Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
In the event of a crash, the seat may move, increasing the risk of injury.
- Remedy
- Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Electrical system recall
Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
- Remedy
- Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Transmission recall
A vehicle stall can increase the risk of crash.
- Remedy
- Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Electrical system recall
A vehicle stall can increase the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Brakes recall
A reduction of braking performance can increase the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Transmission recall
If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Engine recall
Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
How does it compare with other years? The 2019 has 1,639 complaints on file, more than the 2018 (683) and more than the 2020 (296). Of the 9 model years of the Jeep Cherokee we cover, the 2014 has the most (2,645). Older model years have had longer to collect complaints.