The transmission jerks, bangs, slips or skips gears and shifts hard or erratically, and software updates and part replacements often did not fix it.

How common

37 of the 300 complaints we read (12%), roughly 220 of all 1,786 on file

Safety

Can affect control: 18 of 37 reports

Related recalls

Owners mention 16V529000. Check the VIN for it.

Before you buy: Drive through all gears at low and moderate speeds and in reverse, and ask whether software updates or a valve body replacement were done.

• Transmission slipped gears and made a grinding noise after a software update failed to fix a 'Service Four Wheel Drive' warning. · filed May 2026
  Read the owner's complaint

  The contact owns a 2019 Jeep Cherokee. The contact stated that while driving the vehicle the warning message "Service Four Wheel Drive" had displayed. The vehicle was taken to the local dealer who performed a software update but the warning light remailed illuminated. The contact retrieved the vehicle and later experienced transmission gear slippage and grinding. The cause of the failure was not determined. The manufacturer was not yet contacted. The failure mileage was 154,000.

  NHTSA complaint ODI #11735459

• Transmission shifts roughly with grinding noise and harsh engagement, sometimes with reduced power, and a 'Service Shifter' warning lit up while driving. · filed Jul 2023
  Read the owner's complaint

  Yesterday, I began experiencing transmission-related issues: rough, delayed or sudden shifting; grinding noise during shifting; harsh engagement of gears; and reduced power when shifting. The ‘Service Shifter’ indicator came on while driving. This is an ongoing transmission issue I have experienced with my 2015 Jeep Cherokee and I believe that this persistent problem is compromising the safety of myself and my passengers.

  NHTSA complaint ODI #11529971

• Transmission is difficult to shift into gear. · filed Feb 2023
  Read the owner's complaint

  Difficulty shifting gears

  NHTSA complaint ODI #11508123

A service shifter warning appears, sometimes with red or all-lit gear indicators, and in some cases the shifter refuses to change gears, tries to shift into park or neutral while driving, or locks up.

How common

25 of the 300 complaints we read (8%), roughly 149 of all 1,786 on file

Safety

Can affect control: 7 of 25 reports

• A 'Service Shifter' warning light comes on intermittently while driving and disappears, and owner says the dealer won't repair it because no trouble codes show up. · filed Nov 2023
  Read the owner's complaint

  “Service shifter” light during driving but goes away. Impossible to figure out how to repair because it doesn’t stay on. This is extremely dangerous and we are worried it would stop working in traffic and cause accident. Not to mention dealer won’t look at or repair it since it has no trouble codes when scanned.

  NHTSA complaint ODI #11555349

• Service shifter warning appears with all shifter lights lit and the transmission stuck in its current gear, resetting only after the vehicle is turned off; happened three times in 10 days. · filed Aug 2021
  Read the owner's complaint

  Service shifter warning message displayed and all indicator lights are lit at shifter. Transmission would not shift out of current gear. Problem reset after turning off vehicle. Has now happened 2 other times. All within the last 10 days.

  NHTSA complaint ODI #11428743

• Service shifter light came on while driving; owner says Jeep should recall this widespread shifter problem. · filed Dec 2020
  Read the owner's complaint

  MY "SERVICE SHIFTER" LIGHTS CAME ON. IT SEEMS TO HAPPEN TO JEEP VEHICLES ONLY ESPECIALLY CHEROKEE JEEPS. IT STARTED COMING ON WHILE I WAS DRIVING BUT IT DIDN'T COME ON AFTER I TURNED OFF THE IGNITION. FROM WHAT I UNDERSTOOD FROM THE DEALERS, IT SEEMS TO BE A PROBLEM WITH THE JEEPS. I DID MY RESEARCH, AND SOME PEOPLE HAD IT REPLACED BUT CONTINUE TO BE AN ONGOING PROBLEM. THE MANUFACTURER SHOULD HAD A RECALL FOR IT. I'VE HAD SO MANY RECALLS IN THIS VEHICLES SINCE I GOT THE CAR. SEEMS LIKE EVERY YEAR I GET A RECALL.

  NHTSA complaint ODI #11384460

The engine shuts off while driving or when stopping, often with the battery warning light or a shift to park message, and may be slow to restart.

How common

23 of the 300 complaints we read (8%), roughly 137 of all 1,786 on file

Safety

Can affect control: 23 of 23 reports

• Vehicle suddenly lost power while driving and displayed a false 'please shift to park' message; a catalytic converter repair did not fix the recurring stalls. · filed Aug 2024
  Read the owner's complaint

  The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle was able to restart; however, the message "Please Shift to Park," was displayed even though the gear selector was already in park(P). After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the catalytic converter. The vehicle was repaired, but the failure reoccurred. The vehicle was then taken to an independent mechanic, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 181,000.

  NHTSA complaint ODI #11606852

• Engine repeatedly stalls and won't restart after idling, sometimes requiring a push out of traffic; dealer could not find the cause after two days. · filed Jul 2020
  Read the owner's complaint

  AUTO SHUT DOWN WHILE IN LEFT TURN LANE, WAITING FOR LIGHT TO TURN GREEN. AUTO SEEMS TO STALL OUT AFTER IDLING (IE: AFTER LEAVING DRIVE THRU, TRAFFIC LIGHT). WILL NOT RESTART, ALL DASH INDICATORS COME ON. AIR, RADIO, WINDOWS STILL FUNCTIONING. HAD HELP PUSHING CAR OUT OF TRAFFIC. 55 MINUTES LATER IN 117 DEGREES AUTO STARTED. NEXT MORNING AUTO WOULD NOT START, ALL DASH INDICATORS COME ON AGAIN. HAD USE THE KEY FOB TRICK TO START. THIS HAS HAPPENED IN 2019 AS WELL FIRST TIME, MAY 1, 2019, TOWED TO DEALERSHIP, LEFT THERE FOR 2 DAYS, NOTHING FOUND.

  NHTSA complaint ODI #11339730

• Vehicle stalled at a red light with the steering wheel frozen until the gear was shifted to park; owner found an unrelated stalling recall online but was never contacted about it. · filed Jul 2020
  Read the owner's complaint

  I WAS AT A RED LIGHT TRYING TO MAKE A RIGHT TURN. SUDDENLY, THE CAR STALLED. MY STEERING WHEEL WAS ALSO FROZEN THAT COULD NOT BE TURNED ANYMORE. THE DASHBOARD DISPLAYED "SHIFT THE GEAR TO P". MY STEERING WHEEL WAS ALSO FROZEN THAT COULD NOT BE TURNED ANYMORE. AFTER I DID THAT, I WAS ABLE TO RESTART THE CAR. THIS HAPPENED ON A CITY STREET BUT STILL VERY SCARY DUE TO STALLING. I CHECKED ONLINE AND IT SEEMS THERE WAS A RECALL ABOUT STALLING BEFORE, BUT I WAS NOT CONTACTED BY JEEP; AND I DID NOT SEND MY CAR ANYWHERE FOR THIS MATTER.

  NHTSA complaint ODI #11331873

The vehicle loses power or will not accelerate when the pedal is pressed, often with a service transmission warning, sometimes while pulling into traffic or at highway speed.

How common

21 of the 300 complaints we read (7%), roughly 125 of all 1,786 on file

Safety

Can affect control: 21 of 21 reports

• While turning left across traffic, the car would not accelerate past about 3 mph, nearly causing an accident; dealer says the hesitation, worse in cold weather, is normal. · filed Mar 2021
  Read the owner's complaint

  ATTEMPTING TO MAKE A LEFT TURN ONTO ROADWAY ACROSS TRAFFIC TRAVELING AT APPROX 45 MPH. THERE WAS A BREAK IN TRAFFIC. I ACCELERATED. THE CAR MOVED FORWARD, BUT WOULDN'T ACCELERATE. WOULD ONLY DO ABOUT 3 MPH NO MATTER WHAT I DID WITH THE GAS PEDAL. I NEARLY CAUSED A SERIOUS ACCIDENT. THE DEALER CLAIMS THAT IS NORMAL FOR THAT CAR IF YOU DON'T ALLOW IT TO WARM UP. THERE ARE MANY REPORTED PROBLEMS WITH THE 9 SPEED TRANSMISSION, BUT IT COULD ALSO BE THE CONTROL MODULE. THIS PROBLEM CAN BE REPRODUCED, BUT IS MORE PRONOUNCED WHEN THE WEATHER IS COLD. THE HESITATION IS LESS IN WARMER WEATHER. ONCE THE ENGINE WARMS UP, THERE IS STILL A HESITATION, BUT IT IS NOT AS SEVERE.

  NHTSA complaint ODI #11400429

• Vehicle lost power and rolled backward with transmission, ABS, and parking brake lights on together; owner says an unresolved recall repair (W47) left the transmission problem unfixed. · filed Aug 2020
  Read the owner's complaint

  JEEP DEALERS HAVE BEEN UNRESPONSIVE IN RESOLVING/FIXING RECALL W47 LEADING TO THE LACK OF FUNCTIONALITY OF MY JEEP CHEROKEE 2015, REQUIRING TOW FROM CHESTER, MD TO ALEXANDRIA, VA GIVEN THE VEHICLE COULD NO LONGER BE DRIVEN. DEALER NOW SUDDENLY HAS "RECALL FIX" (NOT AVAILABLE AFTER 9 PREVIOUS CALLS/MESSAGES BETWEEN 7/21/2020 - 8/22/2020 WHEN DEALER REPS NEVER RETURNED A MESSAGE/CALL). THEY CLAIM AS OF TODAY (AFTER JEEP WAS DROPPED AT DEALER BY TOW TRUCK), THE RECALL FIX HAS BEEN DONE - BUT SAY THE TRANSMISSION LIGHT IS STILL ON AND NEEDS TO BE REPAIRED/PAID FOR BY THE CUSTOMER. I BELIEVE THIS COULD BE FURTHER RESULT OF NOT FIXING A DANGEROUS RECALL SITUATION WHICH COULD HAVE DAMAGED THE CAR BEYOND THE RECALL RELATED TO FRONT WHEELS, TRANSMISSION, LOSS OF POWER, LOSS OF PARK FUNCTION. MY VEHICLE STOPPED RUNNING, ALL TRANSMISSION SERVICE/ABS AND PARKING BRAKE SERVICE LIGHTS WENT ON SIMULTANEOUSLY AND THE JEEP ROLLED BACKWARD UNTIL I TURNED IT OFF. THANKFULLY I HAD GOTTEN OFF OF BUSY HIGHWAY AND EXPERIENCED THIS AT AN EXIT AND THEN PARKING LOT WHERE I WAIVED OTHER DRIVERS AROUND ME, PARKED THE VEHICLE AND THEN IT WAS PLACED ON A FLAT BED TOW TRUCK. DEALERS ARE NOT TAKING THIS RECALL SERIOUSLY. MORE DETAILS ATTACHED. THE ISSUE HAS NOT YET BEEN RESOLVED BY OURISMAN ALEXANDRIA WHERE MY VEHICLE WAS TOWED AND IS STILL LOCATED.

  NHTSA complaint ODI #11350995

• Service transmission light came on at a red light, then the car could barely move in traffic, forcing a pull-over to avoid being hit. · filed Jan 2020
  Read the owner's complaint

  I WAS STOPPED AT A RED LIGHT AND MY SERVICE TRANSMISSION LIGHT CAME ON, WHEN THE LIGHT TURNED GREEN I STEP ON THE GAS AND THERE WAS A DELAY DURING ACCELERATION, I WAS IN THE MIDDLE OF THE ROAD IN TRAFFIC AND COULD NOT MOVE MORE THAN A FEW MILES PER HOUR, SO I PULLED OVER TO THE SIDE OF THE ROAD TO AVOID BEING HIT. I WAITED A WHILE ON THE SIDE OF THE ROAD AND THEN I TRIED DRIVING HOME, IT STARTED VERY SLOW UNTIL I GOT GOING AND THEN IT JERKED AND SHIFTED RANDOMLY. I TOOK IT TO MY MECHANIC AND HE TOLD ME TO TAKE IT TO THE DEALER TO HAVE IT RESET/ UPDATED.

  NHTSA complaint ODI #11297055

The transmission shifts itself into neutral, disengages or fails to engage while driving, sometimes needing a restart to move again.

How common

20 of the 300 complaints we read (7%), roughly 119 of all 1,786 on file

Safety

Can affect control: 20 of 20 reports

Related recalls

Owners mention 16V529000. Check the VIN for it.

• Vehicle failed to move in drive or reverse and multiple dashboard warning lights flashed after shifting gears; not yet taken in for diagnosis. · filed Dec 2024
  Read the owner's complaint

  I own a 2015 Jeep Cherokee Limited. A week ago I was in a parking lot and reversing out of a parking space when a warning light came on "shift in park to start engine." The engine was running, however as I shifted to drive numerous lights on the dash board were flashing on and off. I shifted the vehicle to park, however when I shifted back to drive the vehicle was not moving forward when I stepped on the gas pedal. I shut the vehicle off and on and was able to shift to drive and move forward although multiple warnings were flashing on the dash board. I was able to drive back to my home. I turned the vehicle off and on and again shifted to drive, however this time the vehicle did not move forward, the same when I shifted to reverse. I have not taken my vehicle to a dealer or mechanic yet, so not sure what the issue is here, but I did see that there were over 900 complaints for power train on the NHTSA website and the most recent 2 or 3 recalls were describing very similar incidents to what happened to my vehicle.

  NHTSA complaint ODI #11628469

• Transmission slipped to neutral at 20 mph and recurred several times, sometimes requiring a restart; owner says the recall repair was done but the transaxle range sensor wiring harness was never replaced. · filed Aug 2022
  Read the owner's complaint

  The contact owns a 2015 Jeep Cherokee. The contact stated while driving at 20 MPH, the transmission slipped to neutral (N). There was no warning light illuminated. The contact was able to veer to the side of the road. The contact shifted to park (P) and shifted back to drive (D). The contact was able to continue driving. However, the failure reoccurred several times. The contact stated that at times, he would need to turn off and restart the vehicle in order to resume driving. The vehicle was taken to an independent mechanic where it was diagnosed that the failure was associated with NHTSA Campaign Number: 16V529000 (Power Train). The contact became aware that the recall repair was previously completed on the vehicle. However, the transaxle range sensor wire harness was never replaced. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 78,000.

  NHTSA complaint ODI #11479017

• Vehicle randomly shifts itself into neutral while driving at slower speeds, sometimes leaving it stuck in an intersection. · filed May 2022
  Read the owner's complaint

  Vehicle randomly shifts to neutral while driving, typically at slower speeds. This has been happening for 6 years. It doesn’t feel safe when you’re sitting in an intersection and the vehicle is in neutral.

  NHTSA complaint ODI #11465219

Owners report the power transfer unit failing, sometimes with a loud bang or rough shifting, and some were told a related recall did not cover their vehicle.

How common

17 of the 300 complaints we read (6%), roughly 101 of all 1,786 on file

Safety

Can affect control: 7 of 17 reports

Related recalls

Owners mention 20V343000, 16V529000. Check the VIN for it.

• Power transfer unit failed a second time, causing the vehicle to hesitate then slam into gear when pulling into traffic; the earlier warranty replacement only lasted 28,000 miles. · filed Jul 2025
  Read the owner's complaint

  Continual problems with Power train led to replacement of the Power Transfer Unit at 94,910 miles [ under warranty ] The vehicle is not usable when the PTU fails. The vehicle will slam into gear hard, or fail to move for a few seconds when trying to take off from a stop sign and then slam into gear. Very dangerous when pulling into traffic. Now after experiencing the same erratic behavior at 123000 miles , i took the jeep back to the same dealer only to find the Power transfer unit again must be replaced. The replacement only lasted about 28,000 miles. I am retired, this jeep has not been abused nor driven off road. This could cause an accident or strand me somewhere making me afraid to drive it. This problem seems to occur often with this model and also has reduced the value of this vehicle .

  NHTSA complaint ODI #11677186

• Power transfer unit is failing, but owner says Jeep is refusing to cover the recall/warranty repair due to a code mismatch. · filed Apr 2025
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  Hello my jeep got a message of service 4 wheel drive so i brought it to the dealership. the looked at it and it turns out to be a failing PTU. Jeep did a recall and extended warranty on it but they are saying they will not cover the cost of the repair because its the wrong code. I have code C14A797 and they are saying they need code P14A797. This doesnt even make sense its the same exact faulty part but different codes??? Codes they the car company creates?

  NHTSA complaint ODI #11656408

• Power transfer unit, timing cover, and head gasket were found faulty after a 4WD warning light came on. · filed Apr 2025
  Read the owner's complaint

  The contact owns a 2015 Jeep Cherokee. The contact stated that the 4WD Service light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that the PTU, timing cover, and the head gasket were faulty and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 20V343000 (POWER TRAIN) as the possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 69,000.

  NHTSA complaint ODI #11652626

The transmission hesitates or delays engaging when accelerating from a stop, then lunges or jerks hard into gear, nearly causing collisions.

How common

16 of the 300 complaints we read (5%), roughly 95 of all 1,786 on file

Safety

Can affect control: 14 of 16 reports

• Vehicle hesitated when accelerating with the check engine light on and sometimes failed to start; a mechanic suspects the transmission. · filed Oct 2023
  Read the owner's complaint

  The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal with the check engine warning light illuminated. In addition, the vehicle would intermittently fail to start up after multiple attempts. The vehicle was taken to an independent mechanic where the contact was informed that the failure was likely related to the transmission. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.

  NHTSA complaint ODI #11552568

• Vehicle hesitates when accelerating from a stop, then suddenly jumps forward hard. · filed Oct 2020
  Read the owner's complaint

  IF I'M COMING UP ON A RED LIGHT AND IT TURNS GREEN BEFORE I HAVE TO STOP WHEN I PRESS THE GAS PEDAL IT HESITATES TO GO THEN IT JUMPS FORWARD VERY HARD. ALSO IF I'M PULLING OUT SOMETIMES FROM A COMPLETE STOP IT WILL DO THE SAMETHING BY HESITATING THEN JUMPING FORWARD.

  NHTSA complaint ODI #11366605

• Transmission delays selecting a gear for several seconds when accelerating from a near-stop, then jolts forward once it finally engages. · filed Jul 2019
  Read the owner's complaint

  WHEN SLOWING TO ALMOST A STOP BUT NOT FULLY STOPPING, VEHICLE DOES NOT SELECT A GEAR IMMEDIATELY WHEN THE ACCELERATOR IS PRESSED. THE VEHICLE WILL NOT ENGAGE A GEAR FOR SEVERAL SECONDS WHIC RESULTS IN BEING UNABLE TO ACCELERATE ALL. WHEN THE VEHICLE DOES ENGAGE A GEAR, THERE IS A SUDDEN JOLT IF THE ACCELERATOR IS STILL PRESSED. IT IS A SAFETY CONCERN BECAUSE WHEN THE GEAR IS NOT ENGAGED YOU CANNOT ACCELERATE THE CAR AT ALL UNTIL IT FINALLY ENGAGES.

  NHTSA complaint ODI #11230407

The electronic parking brake engages or will not release on its own, sometimes while driving, and owners report water getting into and corroding the module.

How common

12 of the 300 complaints we read (4%), roughly 71 of all 1,786 on file

Safety

Can affect control: 10 of 12 reports

• Water leaking in from the liftgate flooded the parking brake module and ECU area, causing the emergency brake to engage on its own and stick while driving, stranding the vehicle on a busy highway. · filed Dec 2024
  Read the owner's complaint

  Driving through [XXX] in Belfair, WA my 2015 Jeep Cherokee Trailhawk with the 2.4L started running rough and was jerking. As I entered the turn lane the Service Park Brake light flashed, my Jeep jerked to a stop and the emergency brake was turned on while I was still in Drive. I could not get the Emergency Brake to release even after putting my vehicle into park and pressing the brake pedal. I turned the Jeep off then back on but the Emergency Brake was still stuck on. I had to shut the Jeep off and get out of my vehicle on a very busy Highway to get my tools from the spare tire cargo. Upon retrieving my tools I noticed several inches of standing water in the spare tire area. I then popped my hood, disconnected the battery then reconnected the battery. This allowed the Emergency Brake to release so I could drive to the nearest parking lot. I was along an extremely busy State Highway for almost 10 minutes and nearly got hit by other vehicles including school busses and big rigs! My Jeep was towed to my home in Shelton, WA where further inspection showed water had been leaking from the lift gate. I removed all panels and found almost 4 inches of water where my spare sits, mold, water and moisture on and around the ECU and the Automatic Braking System and rust. The seals are good but when it rains the water finds its way in! These pictures are from after when I used my shop vac to get the water out. I found there is a recall for the exact same thing but only for Power Lift Gates. I do not have a Power Lift Gate but this is a major safety issue and should be recalled whether the 2015 Jeep Cherokee Trailhawk has a power lift gate or manual lift gate! A quick internet search shows so many other Jeep Owners without the Power Lift Gate have the same issue and complaints! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

  NHTSA complaint ODI #11629467

• Electronic parking brake module failed after water seeped in and needs to be replaced. · filed Apr 2024
  Read the owner's complaint

  The electronic parking brake (EPB) is an issue. Water has seeped into the module which has rendered it inoperable; it needs to be replaced.

  NHTSA complaint ODI #11581901

• Parking brake randomly engages and brings the vehicle to a stop due to water intrusion in the module; owner says the dealer refuses to fix the root cause. · filed Jan 2023
  Read the owner's complaint

  Vehicle Parking brake randomly engages. Warning lights and "Service Parking Brake" Brings vehicle to stop, can not get brake to disengage. Repair garage inspected vehicle. Water intrusion in parking brake module. Confirmed myself of water in module area. Referred to a Jeep Dealership- along with TSB#08-060.16. Towed to dealer. Dealership is avoiding repair. Told battery was no good, causing issue. Battery was less than year old. Battery brought back for warranty. Battery functioning at 98%- no issue. Return to dealership- still told battery could be issue, could not produce tech readout off a battery test. Refuse to look at root cause. Will no acknowledge TSB provided.

  NHTSA complaint ODI #11502616

The vehicle accelerates or lunges forward on its own, sometimes while braking or at a stop, and repeated dealer repairs did not fix it.

How common

12 of the 300 complaints we read (4%), roughly 71 of all 1,786 on file

Safety

Can affect control: 12 of 12 reports; 3 reports mention a crash

• Warning lights flash constantly and the vehicle revs and accelerates on its own without the gas pedal pressed, forcing hard braking; dealer could not properly diagnose it. · filed Jun 2020
  Read the owner's complaint

  I HAVE WARNING LIGHTS KEEP FLASHING OUT OF CONTROL 3 LIGHTS KEEP STAYING ON THAT IS TIRE PRESSURE SYSTEM AND CHECK ENGINE AND START STOP SYSTEM , PUT A CODE READER ON VEHICLE AND IT SAYS TRANSMISSION MODULE MY CAR WILL REV UP WHILE I N GEAR HESITATE AND THEN JERK REAL FAST AND START GOING SUPER FAST WITHOUT MY FOOT ON GAS. WHEN I SHIFT THE GEARS INTO REVERSE FROM PARK OR PUT IN PARK IT MAKES A LOUD CLUNK NOISE AND SHIFTS HARD. ALSO THE TAILGATE WHEN OPENING WILL OPEN UP AND IMMEDIATELY SHUT ON ME AND HAS HIT MY HEAD A FEW TIMES AND TRIED SHUTTING WITH ME IN THE WAY. I'VE REPORTED PROBLEMS TO THE DEALERSHIP SEVERAL TIMES THEY SEND ME TO A DEALERSHIP FOR JEEP AND THEY TELL ME BATTERY NEEDS RESET AND SENT ME ON MY WAY AND I ASKED TO HAVE TRANSMISSION LOOKED AT AND THEY HAVE NO TRANSMISSION TECH. WHILE IN MOTION ILL TAKE MY FOOT OFF GAS TO SLOW DOWN WHEN COMING TO A CORNER OR STOP AND IT WILL SPEED UP ON ITS OWN CAUSING ME TO SLAM BREAKS QUICKLY. I FEEL UNSAFE IN THIS VEHICLE. IM NOT THE FIRST OWNER I WAS FINANCED THROUGH BUD CLARY AND THEY CAN NEVER HELP ME ALWAYS SEND ME TO NCCHORDS DODGE CHRYSLER JEEP DEALERSHIP IF THERE IS ANY AVAILABILITY APPOINTMENTS. THE ISSUES I HAVE WITH VEHICLE ARE CONTINUOUS . REALLY STARED BAD WITH LIGHTS A FEW WEEKS AGO. HAD CAR SERVICED FOR REG SERVICE DATE ON 11TH AND THEY COULDN'T HELP WITH MY ISSUES RECOMMENDS ME MAKE APPOINTMENT WITH OTHER DEALERSHIP. ILL PUT THE ISSUES WITH CAR WHEN ITS BEEN A EVERYDAY OCCURRENCE TO THUS LAST MAY ON 1ST. I BOUGHT CAR ALMOST 1 YR AGO AND HAVE HAD PROBLEMS SINCE DAY 1 JUNE 27TH 2019. *TR

  NHTSA complaint ODI #11329571

• While stopped at a light, the service transmission warning came on and the vehicle lunged forward even with the brake pedal depressed. · filed Jan 2020
  Read the owner's complaint

  TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 65 MPH, THE SERVICE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE RPM REVVED UP WHILE STOPPED AT A TRAFFIC LIGHT, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND A CHIME WAS HEARD. THE CONTACT PULLED THE VEHICLE OFF OF THE ROADWAY AND SHIFTED INTO PARK. THE CONTACT STATED THAT WITH THE BRAKE PEDAL DEPRESSED THE VEHICLE STILL LUNGED FORWARD. THE VEHICLE WAS TURNED OFF AND BACK ON AND THE CONTACT DROVE THE VEHICLE TO THE RESIDENCE. (JEEP CHRYSLER DODGE RAM OF VACAVILLE LOCATED AT 681 ORANGE DR, VACAVILLE, CA 95687) WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.

  NHTSA complaint ODI #11306315

• Owner says the vehicle suddenly accelerated at a stop sign with the brake pressed; an independent shop found the transmission needed replacing. · filed Jun 2019
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  TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE THE VEHICLE WAS AT A STOP SIGN WITH THE BRAKE PEDAL DEPRESSED, IT ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AUSTIN CHRYSLER JEEP DODGE RAM (2905 W OAKLAND AVE, AUSTIN, MN 55912, (507) 433-8877) FOR A SECOND DIAGNOSIS, BUT NO FAILURE WAS FOUND. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 58760311. THE FAILURE MILEAGE WAS 62,457.

  NHTSA complaint ODI #11220923

Owners report the transmission failing and needing replacement, sometimes with a burning smell or broken internal parts, and some replacements did not fix the problem.

How common

10 of the 300 complaints we read (3%), roughly 60 of all 1,786 on file

Safety

Safety impact unclear

• Check engine light came on and a transmission shop found the transmission not working properly, warning it could cause a sudden stop; rebuild quoted at $4,000. · filed Feb 2026
  Read the owner's complaint

  Check engine light on and coastal transmission in Toms River New Jersey inspected car and said transmission is not working properly and could cause a sudden stop. Cost would be $4,000 to rebuild it. [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

  NHTSA complaint ODI #11716302

• Transmission failed with excess metal in the fluid, causing the engine to rev to 5000 RPM while in park; repair is quoted at over $8,000. · filed May 2025
  Read the owner's complaint

  at 21,734 miles the transmission has failed and cause the engine to rev to 5000RPM in park. service technician found excessive metal in transmission fluid and recommends replacing transmission, transmission cooler and transmission lines for $8085 plus tax. Technician was able to recreate the action of engine revving to 5000RPM once in park.

  NHTSA complaint ODI #11661341

• Transmission failed and the vehicle lost power while overtaking on the freeway; driver safely pulled over. · filed Oct 2022
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  The Transmission blew on the vehicle. I was driving on the freeway with my wife and son in the vehicle, attempting to overtake another vehicle, and the vehicle lost power. I put on my hazzards, and pulled over. Luckily I was able to maintain control. Found out the transmission was blown.

  NHTSA complaint ODI #11487756