Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Transmission recall
If the vehicle shifts into neutral, it may roll away increasing the risk of a crash or personal injury.
- Remedy
- Chrysler will notify owners, and dealers will reflash the final drive controller which governs the transfer case, with new software, free of charge. The recall began on August 15, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N23.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Electrical system recall
THE RESULT OF THE DEFECT COULD LEAD TO A CONDITION WHERE THE KEY MAY BE REMOVED FROM THE IGNITION SWITCH (WIN MODULE) PRIOR TO PLACING THE SHIFTER IN PARK. THIS COULD RESULT IN THE POTENTIAL FOR UNINTENDED VEHICLE MOVEMENT AND COULD INCREASE THE RISK OF A CRASH.
- Remedy
- DEALERS WILL INSPECT AND REPLACE THE WIN MODULE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE AUGUST 23, 2010. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
REDUCED VEHICLE STABILITY COULD OCCUR INCREASING THE RISK OF A CRASH.
- Remedy
- DEALERS WILL INSPECT THE REAR TRACK BAR BUSHING RETAINING HOOP AND REPLACE THE REAR TRACK BAR IF ANY ARE FOUND TO BE MIS-POSITIONED. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING APRIL 2010. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Brakes recall
THIS COULD RESULT IN BRAKE FAILURE WITHOUT WARNING WHICH COULD CAUSE A CRASH.
- Remedy
- CHRYSLER WILL REPLACE THE BRAKE BOOSTER INPUT ROD RETAINING CLIP FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING FEBRUARY 2010. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Electrical system recall
THE AIRBAG MAY NOT PROPERLY PROTECT THE PASSENGER IN THE EVENT OF A CRASH, INCREASING THE RISK OF INJURY.
- Remedy
- DEALERS WILL REPLACE THE TOP COVER OF THE INSTRUMENT PANEL FREE OF CHARGE. THE CAMPAIGN IS EXPECTED TO BEGIN IN DECEMBER 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
34
Most reports here involve sudden stalling. Of these, 5 mention a crash, 2 mention an injury.
Read full complaint
The contact owns a 2010 Jeep Grand Cherokee. The contact stated that while driving at 8 MPH through a parking area, the vehicle suddenly accelerated on its own. As a result, the vehicle traveled 100 feet before coming to a complete stop after colliding with two light poles and a tree. The air bags did deploy. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The contact was transported to an area hospital by EMT and was treated for whiplash, hearing loss, and pain in his back and knees. The manufacturer was not notified of the failure. The failure mileage was 101,000.
Source: NHTSA complaint ODI #11586336 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
41
Most reports here involve sudden stalling. Of these, 1 mention a crash.
Read full complaint
The contact owns a 2010 Jeep Grand Cherokee. The contact stated while attempting to shut-off the vehicle, the vehicle remained on when the key was removed from the ignition. The contact stated that the check engine warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and told the contact that the VIN was not included in a recall. The failure mileage was approximately 227,000.
Source: NHTSA complaint ODI #11428696 · view all complaints for this vehicle at nhtsa.gov
Brakes
10
Most reports here involve loss of braking. Of these, 1 mention a crash.
Read full complaint
I was driving to work and the light turned red and I went to press on my brakes and if they didn't budge at all even all my body weight on it I couldn't get it to stop I almost smashed into the person in front of me luckily I thought about the emergency break thinked heavens and that's still hardly stopped it
Source: NHTSA complaint ODI #11446040 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
14
Most reports here involve premature wear.
Read full complaint
THE WHEEL LUG NUT 'CAPS' FALL OFF OR BECOME LOOSE AND IMPAIR THE PROPER FUNCTION OF THE LUG NUTS WHEN CHANGING WHEELS. MANY INSTANCES HAVE RESULTED IN STRIPPING THESE LUG NUTS AND NEEDING TO REPLACE THEM FOR PROPER FUNCTION. I CONSIDER THIS A SEVERE SAFETY DEFECT IN MANUFACTURING DESIGN. THE CAR COMPANIES SHOULD BE HELD RESPONSIBLE FOR DESIGNING BASIC AUTO SAFETY ELEMENTS THAT ENDURE THE LIFE OF THE VEHICLE.
Source: NHTSA complaint ODI #11155279 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
8
Most reports here involve software faults. Of these, 2 mention a crash, 2 mention an injury.
Source: NHTSA complaint ODI #11610765 · view all complaints for this vehicle at nhtsa.gov
Structure & body
5
Most reports here involve other issues.
Source: NHTSA complaint ODI #11052799 · view all complaints for this vehicle at nhtsa.gov
Other systems
5
Most reports here involve premature wear. Of these, 1 mention a crash.
Source: NHTSA complaint ODI #11230022 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2010 has 117 complaints on file, fewer than the 2011 (1,637). Of the 17 model years of the Jeep Grand Cherokee we cover, the 2014 has the most (2,375). Older model years have had longer to collect complaints.